Overview
Ibotta has a rating of 4.2 stars from 4,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
I had an issue with an offer that wasn't displayed properly, and though it had store-based restrictions, there wasn't any store-based restriction displayed with the offer page. I contacted support, who explained that the store-based restrictions are enforced by searches from the stores for the offer, but because it was confusing, they honored the offer and credited my account for the offer even though it had been through a different store. Overall, our interaction was very positive, and the outcome was better than I had expected. But beneath the surface, customer service was prompt, accurate, compassionate and handled very professionally. I work in customer service, and this is how you do customer service, even when the customer does NOT get the outcome they wanted--in this case, I DID get the outcome I wanted.
I alerted Ibotta that they did not credit me the rebate for an item I purchased on my latest receipt and within hours had my rebate credited to my account. That is fast customer service! Thanks Ibotta!
I had a very difficult and hard to explain issue receiving my cash back for this offer. I had to contact the help center to resolve it. They did a fantastic job listening to what the problem was and fixing it very fast. Thank you for the great customer service 😊
Ann was the ONLY person who read my emails and got me a credit on my account when I couldn't get connectivity! A valued member shouldn't have to send as many emails as I did to literally beg for someone to read the details and solve the issue!
I have used Ibotta almost since it started. I like the game of looking for coupons based on what I buy every week and get excited when I am able to purchase and get bonus dollars! Highly recommend one of the best coupon sites out there.
Fast friendly and efficient. Love how customer service handles situations. Love rebate app. No issues that can't be solved. Recommend to friends and family.
Had to change my email address last year. I have had the same phone number for many years. Updated IB with new email, but now I can't withdraw because it says my phone number is used on another account (the old email).
I purchase many of the items on Ibotta so it is a no brainer to join and get money back for your purchases. It adds up and before you realize, you are collecting a few hundred dollars.
Had issues with my app on my phone and a coupon that was not attaching to a purchase not exactly sure what was going on with it but after a couple of correspondence, Richie helped me figure out what was going on and added the coupon to my purchase, I appreciate all the help and I absolutely love the quick turnaround and responses that I bought a gives.
Always the best with Cashback. No wait time, big deals and amazing assistance along with amazing bonuses within a nice amount of items needed for them.
I absolutely love Ibotta. I've been using it for a few years now. It helps to save money for my family, which is awesome. I have and will continue to recommend. Why spend more if you don't have to.
Had a problem with Walmart cashback I believe was due to gift card used as payment method and not credit card in my Walmart wallet. The employee was understanding and gave me the credit as a courtesy :)
I love Ibotta! I have been using it for years, the cash back is great and the customer service is top notch! If you are looking for a cash back app to use from your grocery shopping, I would definitely recommend Ibotta!
Since the Hannaford loyalty account link no longer works you have to manually submit your receipt. I realize this makes things more difficult for the Ibotta team but I am getting a little tired of constantly reaching out to not get an answer. In all the years I've been with Ibotta I have never had so many issues. I'm assuming most of it is due to the fact that the Hannaford loyalty account is no longer linked or whatever the problem is and we now have to manually submit the receipts. I was missing $1.75 cash back and now we're up to $6.25. In this day and age that's a lot of money. No responses from Ibotta except the automatically generated response saying due to the number on inquiries we will get back to you in 2 days.its now been (issue 1) a month, (issue 2) a week and a half and finally (issue 3) 3 days for the final issue. What do I have to do to get resolution?! From a loyal customer who has given many positive reviews I'm not feeling very positive anymore.
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I had a positive experience, every time I contact customer service I get a solution for whatever problem I have. I'm very happy and grateful for having this app it has helped though tough times.
Finally got my issue fixed logging into my account. The email I was using was full and could not verify my account until I had cleaned my inbox. I'm glad the tech team continued to try to help me out with my issue.
I got money back and everything I was shopping for is sort of great. I'm this one thing you can use and use. I'm just gonna put 20 bucks in my bank account now. It's gonna be great
This app is great. If I forget to add an item with cash back I'll get a notification about it and still able to add the item. This is a great feature that helps saves money on stuff you buy anyway.
My cash back from Dollar General was missing so I sent in my receipt and it was added quickly. I love using this app because it is an easy way to earn cash back for the items that I buy anyway
Ibotta is so far the best rebates app after my 5th year of usin every time. Increase the best deals and never desapoint on the list just simple products that we use daily and now we get cash back if ypu have not download is time. Losts of info on how to use. Dont forget to use my code pffdvfq
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- Denver, CO
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for updating your review! Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!