Overview
Ibotta has a rating of 4.2 stars from 4,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
I have used Ibotta for a couple of years. When I first started using it, there were better opportunities for cash back. Now it's 5 cents/ 10 cents for things. Not really a savings these days. I also do not like that you cannot get cash back if a store offers cash back for the same item. Sometimes I do not use the card I have linked to my store and would just like to get the cash back from Ibotta. But it is a whole process to do that. If I put in for cash back I should get it.
I had an issue (it was on my side) regarding a product purchased but not able to redeem the reward. Customer Service (CS) got back to me quickly and explained the issue to me. Turns out I had selected to receive 'cash back' from the retailer which made it unavailable through ibotta. The CS rep explained this to me in an email and as a courteousy added the product reward as well. I found the entire experience to be very well managed and appreciated the additional information that the CS rep provided as to why I was ineligible. Overall, a great experience.
I like shopping with ibotta. This time you gave me back too much money. It said I had 4 yogurts but I only had 2. I thought I fixed it before I pressed submit. I should only get $1.20 back not $2.40. I had two 2good yogurts with two yogurts of another brand. Trying to stay honest. Thank you for your assistance
There was a technical issue with my submission. Mary from Ibotta care team responded to my request very quickly and credited me the missing offer. I appreciate her help!
Ibotta is always able to address and resolve all issues. Great fast and efficient!
They are great about any cash back rewards missing …
One of my favorite apps thank you!
I have been using this app for 4 years and have earned over $4k. It's easy to use and the customer service team is top notch. Anytime I have an issue, they respond quickly and explain things so I understand what the issue is, I always have my issue resolved right away. Love this app and recommend it to everyone!
I had a problem with the app not recognizing the bar code on an item to receive the cash back. I was able to submit a request with photos to show what was purchased. It was easy and my request was investigated quickly and resolved. Very happy with the ease and the quick response.
I emailed Ibotta because I was missing cash back for an online purchase. They quickly resolved the issue and it was not a hassle at all. Great experience.
I had an issue with verifying my phone number due to it being linked to another account and customer support took care of it in less than 24 hours. Thanks again
Apparently my account was hacked and Ibotta deactivated it for reasons, when I reached out to them the representative George was super helpful with the process of explaining and transferring my earnings to the new account
Excellent customer service support. Quick, easy and helpful. I love Ibotta! So quick to resolve any issues with my account, missed money or anything else that I have had questions or concerns about.
I'm disappointed that the majority of cash back applies to Walmart. I wish there was better representation from other stores as I do not shop at Walmart.
We appreciate your feedback! Our goal is to provide a diverse range of offers and bonuses to cater to everyone's needs, so please stay tuned for upcoming opportunities. While we can't promise specific offers, your input is valuable, and we've shared it with the appropriate team. Thank you once more for your review!
I've been using Ibotta for over a year, and they always come through whenever I have an issue, which is rare, but it happens. Their customer care is fast and friendly, and I have never been disappointed. In addition to the cash back offers, I purchase their gift cards, which is another great way to save money.
Not realizing that minutes make a difference on the 7 day window, I appreciated the way my error was handled upon appeal. Thanks for the personal response!
At the start of using the Ibotta app I was kinda skeptical. However after a few years of using the app,I find it to be a great way to utilize receipts that I normally would throw away in the past to being rewarded with gift cards, which is great to use especially@ Christmas time.
I was out of country for six months due my accident, and you had deducted $ 4.99 as I am not used Ibotta.
Not fair.
Take a not & reimburse the same...
I was thinking i was going to be talking to a corporate brick wall when i requested help., but Fe P. Understand my frustration when I didn't receive cash back through the ap. Fe P. Went above and beyond what I asked for in order to fix the problem. Deserve all the praise
I had an issue with a reward that I expected, but needed some help to cross the finish line. They worked to explain the process and pushed through the reward. I've been a user for quite sometime. It's great to garner savings on the products you normally purchase, rather than a bunch of coupons for irrelevant products. Worth the time to sign up.
I have been using Ibotta for almost two years now. It is by far the best rebate app available. The rebates available on the app are unmatched and customer service is top notch. If there is ever a problem with a transaction they are quick to respond and always willing to help correct the problem.
I will randomly not get credit for items, seems mainly at Dollar General. I do all the steps and will not receive rebate. Contacting customer service and actually getting a response is way to difficult. Took me 7 times, 3 ways of contact and we'll over a week to get a response. I am a loyal user and this issues shouldn't occur or take so long for response.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly value your feedback and are sorry to hear about your experience. Your insights are important to us as we work to enhance our services.