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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.6 stars from 1,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 1st among HVAC sites.
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The site is so easy to use. The prices are great too! We were getting quotes for just a new AC and they were $1500 more than the entire new system we purchased!
Ordering was very easy. Hopefully what I ordered is what I need. We'll see in about a week and will provide another review after installation.
Installation was a breeze. Unit works great.
Greatest customer service ever!
The website is well organized and easy to follow, great search filters. Shipment came very fast. One problem was with the delivery window 10am to 4pm which is very inconvenient
Website is easy to navigate and conversation with Mary was beneficial.
It was easy to use. However, there were some accessories with the units that my installer noticed were not included: breakers on the furnace unit and a connector to the wiring.
Very good experience shopping with HVACdirect. Very good line of all systems.
Easy and good customer service
The coil I received had a lot of bent fins on it.
Would like to know ship date. Haven't installed yet so waiting to verify product operability.
Terrible customer service. Spent 1800 on this unit and because it was packaged incorrectly it caved in. My only guess is that someone tightened the straps down over the top way too tight which bent in the A-coil corners pulling it down and caving in the condenser. They said when I called them "No worries well get you all taken care of. " their way of taking care of me is offering me 150 dollars. At first they tried to skate away by offering me 75 dollars. After I said no they offered me 150. I dont want your money I want an undamaged product. I just hope this post keeps someone else from making the same mistakes I did and trusting this shady organization
2nd unit I bought. Service is great and professional! I would definitely recommend using this unit and company. Satisfaction guaranteed!
Could be easier to mark accessories when deciding what you need.
All good
Quick and easy found what i needed at a good price and dilivered on time
Great website, I would have given a 5-star, but the Chat function is not good; one cannot Chat and peruse the website... When you do it deletes your Chat and Chat chain and starts all over
Easy and painless
Hvacdirect is the way to go... Easy online information and ordering process... Quality product that you can actually afford...
Easy navigation, easy to find what I needed. Fast delivery.
Check out through PayPal was sluggish. $20 dollars for shipping on a package that weighs less than a pound! I have a RMA (LPM-07) return, won't cost $20 to return it. For that price, I should get it over night! Took 3 days. Returned a lp conversation kit (LMP-07) cost $5 and some change, got there in 3 days also for just a out same package.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members