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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.6 stars from 1,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 1st among HVAC sites.
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A Goodman 16 SEER heatpump we had purchased less than a year ago began leaking freon. My installer traced it to the evap coil.
Goodman told me to pound sand (will NEVER buy another Goodman) regarding labor reimbursement.
The guys at HVAC direct bent over backwards to assist, and even sent a 25lb canister of T-410.
The replacement parts arrived quickly, and their tech, Chris, kept me updated all along the way, and spoke to my installer.
I paid THOUSANDS less than local companies and most tried to scare me by saying the unit wouldnt be wareantable, which is baloney.
These guys deliver outstanding customer service!
Great information on web site - ease of shopping.
Great selection
I needed 2 pipe port adaptors that were not included. I even noticed the difference in sizes from the condenser to the line set and asked the salesman and he said I wouldnt need it. On my 3 head unit, the two smaller line sets for the smaller heads matched the size on the condenser. The large line set did not match the condenser size. The adapters are almost 50 bucks each which seems like alot. I also have to have schedule the hvac guy back out here again for more money.
It was what I was looking for
So far it has been great.
Easy to navigate through website and order; also like the video tutorial.
Easy to navigate and find what I want. Great prices and deals!
So far so good
I had a little trouble with shipping address and billing address when online ordering, maybe I made a mistake? But like a hour later I checked order confirmation and my order already shipped, I couldn't believe it. I called to change ship address, no problem. It arrived two day's later and I couldn't believe it, a very nice, well protected package on pallet, Ohio to Mpls. I did inspect, however I should have looked closer. Once I removed the cardboard from the condenser, which had no visible signs of damage or contact, I could see that the condenser had been damaged. I'm positive that this was not a result of shipping. The lower side had pushed in and luvers made contact with fins. It's probably okay but disappointed with that. Very happy experience overall
Quick easy service.
Easy to navigate site, coupon code worked, very fair pricing! Overall it was a great experience! I had no trouble installing the product and the quality appeared to be excellent.
Customer service personnel were very helpful and the furnace that I purchased works wonderful
Easy to navigate the website fast shipping very satisfied
Good
It was good. Wish I could have had overnight services. It arrived the time that they said it would. Will use them only going forward
Took forever to buy a complete system (30 minute wait for a chat response) but it all worked out in the end.
Pretty easy to chose and oreder
Super easy!
Called at 9:30pm on a Friday night with some questions and was helped with everything I needed to make my online order. Thank you!
Very convenient site, prompt delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members