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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.6 stars from 1,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 1st among HVAC sites.
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Very Helpful I installed the furnace myself, having to keep two a coils about it. The Goodman furnace was very well made and quite compact. I absolutely love the low speed fan option as I am using geo thermal cooling and the fan is quiet and perfectly balanced to give a nice steady flow of cool air into the whole house. I could not have found a more perfect furnace for my unique application. I am looking forward to using the low speed fan to blow warm air from another coil from my outdoor wood stove. I am very happy with my purchase and want to thank each of the sales people and customer service folks I spoke with. God Bless your company. Rod Douglas
I was able to speak with qualified people when I had technical questions and pricing questions. Process went very smoothly and prices are very good. I would most likely use again if needed.
Easy streamlined process
Knowledgeable staff and great prices!
Quick delivery and all products where as advertised.
Great selection and good prices. Easy ordering process.
Very easy purchase today. Sales people knowledgeable and friendly. Thank you.
Purchased over $8,000 of equipment from them. They sold me the wrong stuff, did not return my calls and then told me it was my fault that I have a condensate leak because they sold me the wrong drain, they did not have the correct one and it was my fault.
So far, so good. Item not installed yet.
Helpful customer service
Customer service was friendly and knowledgable.
Ordered on May 8th, they shipped out the lines sets, but still no unit.
Zero communication that there was a drop-ship situation from Daikin until the line sets arrived along with the packing list saying dropship. May 26th still no unit nor shipping info.
Your website is better than most I have visited. The checkout process was smooth.
The packing/shipping was a perfectly new pallet strapped on top of an old broken pallet, which made it unstable and it wanted to fall to one side. The units were unharmed, it was just a really bad shipping method.
Clear presentation, questions answered by rep.
They were very professional, and courteous.
Easy so far satisfying
Experience was great. Chat help was wonderful.
Jess M. Was a great help via chat. Some confusion re seer ratings and air-conditioner size that could be shipped to my area. Package got to within 100 miles of my home in 2 days but sat for 4 days before being delivered.
Service was fine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members