HumbleAbode

All of the furniture was delivered damaged and they originally agreed to replace everything. Now they will not take my phone calls or return my emails. I'm having to get a lawyer, I'm so exhausted with this company. Awful experience and the reviews are filtered!

I had a terrible experience with this company. I ordered a head and footboard and received it in horrible condition. The damage was so bad that it wasn't even possible to assemble it. When trying to send the item back the company refused to replace the product or reimburse me my money. In their guarantee they state that they are, "Enthusiastically dedicated to your complete satisfaction." Sadly this was far from my experience. I would not recommend this company to anyone.

I ordered a Wesley Allen iron bed from this company 4 months ago. The bed took months to arrive and when it was finally delivered, it was damaged... looked as though someone had dropped the headboard and the beautiful iron work was gouged in several places. We took tons of photos with the delivery truck and men in the photos, sent them to Humble Abode and after a long process they said they'd get Wesley Allen to send a replacement headboard. We have heard nothing from Humble Abode for an additional 2 months now and still no replacement headboard for what is an heirloom quality bed that has a damaged headboard! Today, the website appears to be nonexistent and no one is answering the phones! We are just beside ourselves! This company is clearly not on the up and up. I think we've been scammed! We have two other gorgeous Wesley Allen Iron beds that were purchased from our local furniture store and so regret not having gone back to the local reputable dealers. Was trying to save a little money by going with this company, but the ensuing headaches have made this purchase a disaster! Will have to now try to figure out what we are going to do. Left with a damaged, expensive iron bed and just sick about it! Buyer beware, but it doesn't even look as though it's possible to reach this "business" anymore anyway! Sooo sickened and discouraged by this whole ordeal! I don't normally write reviews, but in this case I felt compelled to do so!

AVOID AT ALL COSTS!

Facts:
1- I spent $1400 approximately with this company on their website, They charged my card the following day with no delivery of my order after two weeks.

2- The delivery company they hired refused to deliver my order because they were not able to provide certificate insurance to deliver to my building as I live in a high rise in New York City.

3- Upon contacting the company and asking for a speedy delivery or a refund, I first received a lecture on the phone and an email informing me that my refund would be reduced to $300 approximately even though they are the ones, who can not deliver my order.

4- When complained, I further received a threatening email stating that they would sue me for defamation.

5- In addition, unless I accept delivery on the curbside even though their website clearly states, unlike their competition, they do not deliver curbside OR I pay to go and pick up from their location myself, they would charge me $1000 and give me a refund only for $300 approximately.

If this is the kind of experience you would like to have, give them business.

Good luck.