Hewlett Packard Enterprise

I had to call tech support yesterday morning because the Hewlett-Packard Tango X printer I bought last year was having issues. All the lights were lighting all at once, and my printer looked like a Times Square billboard. I got on the phone with a technician, who informed me that, unbeknownst to me, my warranty on the printer expired. She told me I could buy another warranty, but it wouldn't take effect until a month after I purchased a plan. She told me that it would be a $20 fee for troubleshooting, and if I had to get another printer I would have to pay out-of-pocket on my own or wait a month for the warranty to take effect. After an hour and 15 minutes on the phone and several troubleshooting methods, she seemed to have resolved my problem. However, 5 to 10 minutes after I got off the phone, I was having that issue all over again.

I called the second time, and I was told to put the printer in the same room as the router. That didn't make any sense to me, since it wasn't an issue before, but I complied. I was then transferred to a supervisor, who told me that they would call me the next day if I was still having the issue and would increase my router's signal strength. Again, 5 to 10 minutes after I got off the phone with him, I was having the same issue all over again. I called a third time, and was told that I either need to wait a month for my warranty to kick in to exchange the printer or go buy another one. I was also told that it was unacceptable for me to call back a third time. I agree! Maybe you idiots need to get it right the first time I call you! It wasn't until I unplugged the printer, then plugged it back in, that the issue seemed to have resolved itself.

While my issue was resolved, and I haven't had any problems for about a day now, I am very disgusted and disappointed with their customer service. If money weren't a thing, I would cancel my warranty, go buy another printer from another brand, and send my HP Tango X back to corporate HQ in pieces! I think they make it impossible for the customer to get quality service from tech-support, forcing them to go out to buy another device just so HP can make a profit! When it is time for me to buy another printer, I will not go with HP again.