Overview
Howly has a rating of 2.3 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Howly most frequently mention credit card and bank account. Howly ranks 73rd among Question And Answer sites.
A couple of times I have been speaking to the customer services dept and was unknowingly put through to Howly and suddenly found money taken out of my bank account. I asked Howly to remove all my details which they clearly have not done! Tell them to delete any details they have of mine. Also please remove any details you have of mine.
I found charges for Howly and said please cancel and refund my money. This was done and the next month it was there again. I again called and said I wasn't canceled and again charged. They said they would cancel again but only give me a partial refund of the $34 charge - $19. I don't even know what service this company offers but I hope I am done with it.
Hello, Sheila! Thank you for sharing your experience. We understand how frustrating it must be to deal with recurring charges, especially when you’ve already requested cancellation. We want to make this right—please contact our billing team directly at billing@howly.com so our team can fully review your case and ensure everything is resolved properly moving forward. Your peace of mind is important to us.
Best,
Jerry, Howly Billing support
Billing@howly.com Or +44 7479 270294
This service is a lifesaver! The expert quickly provided clear instructions, saving me both time and unnecessary expenses. Highly recommend for fast and efficient solutions.
Hello, Pearl!
Thank you for your feedback. We're thrilled to hear that the expert was able to provide clear instructions and save you both time and money. We truly appreciate your recommendation and are happy to know the service met your needs.
If you need any further assistance, we're here for you.
Best,
Tom, Howly Support
Support@howly.com or 1 (833) 784 4045
Howly appeared as a result of a Google Search for help with an Apple iPhone. They did not identify themselves as not being a part of Apple and offered to help for $1 which was refundable, if not satisfied. They did not say that by accepting the $1 offer you are automatically subscribing to their monthly service. When my CC bill arrived I found a $38 charge from them. When I protested, they discontinued the 'service', but refused to refund the $38 already charged.
I disputed it with the Credit Card company, but Howly is still not giving the refund. BUYER BEWARE. THEY ARE CROOKS.
Hello Irving,
Thank you for your feedback. We completely understand how frustrating this situation must have been for you. The subscription details are outlined during sign-up, but if you believe there’s been any mistake or your request hasn’t been properly addressed, our billing team is here to help resolve it as quickly as possible. Please contact us directly at billing@howly.com or +1 833 784 4045, and our team will make sure your concerns are taken seriously and reviewed thoroughly. We're here to support you.
Best,
Anne, Howly Billing Support
billing@howly.com or +1 833 784 4045
When my fridge broke, an expert helped me fix it in minutes. Simple, effective advice saved me time and money. Great service!
Hello, Valerie!
Thank you so much for your feedback! We're thrilled to hear that the expert was able to help you fix your fridge quickly and save you both time and money. It’s always our goal to provide simple and effective solutions! If you need any more help in the future, don’t hesitate to reach out—we’re always here to assist!
Best,
Tom, Howly Support
Support@howly.com or 1 (833) 784 4045
I was in contact with them for about 5 mins. And they charged me £26 They did not tell me I was taking out a contract all i wanted was some advice I expected to get back £25 but I have had no answer from them so I certainly would not recommend them to anyone
Dear Catherine,
We appreciate your feedback and understand your concerns.
Our commitment is to provide a seamless and transparent experience for all our clients. We make sure to clearly display all subscription details during the registration process so that users are fully informed before proceeding.
We sincerely apologize for any inconvenience you may have experienced. To request a refund or for further assistance, please contact our billing team at +44 7700 174689 or email us at billing@howly.com. We’re here to help and will do our best to resolve your concerns.
Billed 3 days $114 for subscription services which did not authorize; just sent them for $1.00 my visa cc information which was a hustle and my mistake.
Hello Steve,
Thank you for sharing your experience with us. We understand your concerns regarding the charges and sincerely regret any confusion. Transparency is a core value of our company, and we strive to ensure all potential costs are clearly outlined during the subscription process.
For further clarification or assistance, please contact us at +1 (833) 784-4045 or email us at billing@howly.com. Our customer support team is always here to help and address any concerns you may have.
Agent was patient and smart and friendly. Got every thing I needed
Hello Gordon!
We're delighted to hear about your positive experience with our representative! Providing exceptional service is our top priority, and we're glad we could assist you effectively. If you ever need further support, don’t hesitate to reach out!
See above statement it took too long to get my appointment set
Hello David,
Thank you for your feedback and for bringing our attention to our resolution time. We strive to provide great service and truly appreciate your input—it helps us improve. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
I pay for the services and I still dont have my document! I try to contact the "howly" support, but all I can get is useless mail and more useless chatbot! NEVE EVER, dont try use this bull$#*!!
Dear Zuzana,
We sincerely apologize for the frustration you’ve experienced. We completely understand how important it is to receive your document promptly, and we assure you that we take your concerns very seriously.
Please visit our chat at howly.com/chat or email us at help@howly.com, and we will do our best to assist you. Our expert team is available for you 24/7.
Placed on a unwanted subscription without my permission. Not wanted or requested. Be carful when useing this company.
Dear Barry!
Thank you for your feedback. Howly is an online expert question-and-answer platform that connects users with verified technical professionals who can assist with various tech-related issues. However, we want to clarify that we are not affiliated with any other company.
When searching on Google, our service may appear as a sponsored advertisement to provide users with expert support. Subscription activation requires user consent, and we ensure that all terms are clearly outlined during the sign-up process.
If you wish to cancel your subscription, you can do so through the following methods:
Request cancellation via our live chat.
Access your profile on our website and terminate the subscription.
Call us at +1 (833) 784-4045 or email us at billing@howly.com.
If you have any additional questions, please let us know—we’re happy to assist you!
YOU DEDUCTED MONEY FROM MY ACCOUNT WHO GAVE YOU THE RIGHT REVERSE IMMEDIATELY OR I WILL TAKE IT FURTHER YOU DEDUCTED MONEY FROM MY ACCOUNT WHO GAVE YOU THE RIGHT REVERSE IMMEDIATELY OR I WILL TAKE IT FURTHERYOU DEDUCTED MONEY FROM MY ACCOUNT WHO GAVE YOU THE RIGHT REVERSE IMMEDIATELY OR I WILL TAKE IT FURTHER
Hello Yunus!
We sincerely apologize for any inconvenience caused. To address your concern and assist with a refund, please reach out to our billing team at +1 (855) 685-2155 or email us at billing@howly.com.
Providing your account details will help us promptly resolve the issue.
We appreciate your understanding and look forward to assisting you.
I spent two weeks in a nightmare of extremely poor connectivity. I tried reaching out to technicians with no resolution. Went through about 15 different techies. Then suddenly I was somehow switched over to Howly. That advisor seemed better, but I had to leave consult. The next day I tried to get back to the site, but noted there was a discrepancy on the charge. One for the $1. The other for $47! I am furious! I am disputing it. Oh, and BTW, the issue was still not solved! What a bummer!
Hello Vicki.
Thank you for sharing your experience. We regret any inconvenience caused by the connectivity issues and the multiple contacts without resolution. This is definitely not the level of service we aim to provide. Regarding the charges, please note that our pricing model and subscription terms are made clear during the signup process. For further assistance with billing disputes, our dedicated team can be reached at 1 855 524 0285 or billing@howly.com.
We hope to be able to resolve this matter promptly.
When I was online getting assistance with the CRA site, I was transferred to your site with the understanding that I would be charged $1, and then refunded...then you charged my credit card for $69!
Not cool
Hello, Sheryl!
Thank you for bringing this to our attention.
It sounds like there was a misunderstanding regarding our services. We’d like to clarify that we are a question and answer service and not affiliated with the CRA site.
Our pricing model and subscription terms are clearly displayed during the signup process to avoid any confusion. If you have any questions or need assistance with your subscription, please contact our billing team at 1 855 524 0285 or via email at billing@howly.com.
They took $46 out of my Chase account. I did not subscribe nor give them permission to do that! I called and complained. So far, no refund
Hello, Marilyn!
Thank you for bringing this to our attention, and we apologize for any inconvenience you’ve experienced.
Creating an account on our platform is only possible through the customers' own actions. Without initiating a subscription, it is impossible to access chat with an expert.
To request a refund, please reach out to our billing team at +1 (855) 685-2155 or via email at billing@howly.com, and we will assist you in resolving the issue.
Dishonest. Aug 14, i gave $1 for what turned out to be a google search instructional i already had; it was not what i needed. Howly took $1 + $46. I immediately filed report, cancelled subscription. Howly returned $1 + $23. A week later, 4 emails, multiple phone calls & Howly has yet to return rest of stolen funds. I have filed grievance with BBB who DOES NOT ACCREDIT the howly scam.
Dear Yaki C.,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you encountered and understand your frustration. We want to assure you that we are a legitimate company committed to providing reliable services.
Regarding the subscription fee, we do not intend to hide any information about our pricing. All details about the subscription fee are clearly stated during the sign-up process. We apologize if this wasn’t clear enough during your experience and will work on making this information even more transparent.
If you need any additional information or have questions, please do not hesitate to call us at +1 (855) 685-2155, and we will be glad to help you!
Charged $55 when their info said it would be $1 for no assistance. It's that simple.
BTW. The "help" they gave was useless.
I will be contacting the Tennessee Consumer Protection Division if I do not receive a full refund immediately.
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers. Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If there's anything else we can assist you with, please visit our website. We'd be delighted to help you!
I did NOT sign up for a subscription with these crooks! I don't know how they got my banking details, now they are trying to solicit money from me! There is no cancel subscription ability/button on their site!
Hello, Giant. Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I did not sign up for the Howly monthly subscription, and it's unbelievable that they are attempting to charge my credit card. I only subscribed for a 7-days.
SCAM, Automatic subscription can't cancel subscription!
Hello, Mahmoud.
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I needed urgent help to open a vital app I had purchased on my new phone but which my phone refused to allow me to open as it was not obtained by an approved source. I was directed to this helpful website and was taught precisely what to do. A complete success story.
- Visit Website
- Dover, DE
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lin,
Thank you for sharing your experience, and we’re really sorry to hear about the confusion and unexpected charges. We understand how concerning it is when you’re unknowingly transferred and then charged.
Please reach out to us directly, and we’ll make sure everything is handled promptly.
Best,
Jerry, Howly Billing Support
Billing@howly.com or +44 7479 270294