Overview
Howly has a rating of 2.3 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Howly most frequently mention credit card and bank account. Howly ranks 73rd among Question And Answer sites.
I did not sign up for the Howly monthly subscription, and it's unbelievable that they are attempting to charge my credit card. I only subscribed for a 7-days.
SCAM, Automatic subscription can't cancel subscription!
I needed urgent help to open a vital app I had purchased on my new phone but which my phone refused to allow me to open as it was not obtained by an approved source. I was directed to this helpful website and was taught precisely what to do. A complete success story.
Scammers site there reviews are from Scammers they just tried to rip me off on my credit card my back alerted me of there Fraud and close my card out.be very careful thank you chase bank for the alert it was a atm that they used to try and take my money my bank instantly notified me and closed my bank card just so everyone knows this is truly a scam site do not give bank information please stay safe
Hello, Cindy.
Thank you for taking the time to share your experience with us! We regret any confusion or inconvenience you might have encountered.
We would like to inform you that customers can subscribe to our service only after they provide us with their billing information. That is, we can only receive a customer’s bank account details if the customer fills out the payment form on our website. Without the initial charge, it is impossible to access a chat with an expert.
If you have any further payment-related questions, please contact our billing team at +1 (855) 685-2155 or send us an email at billing@howly.com
They say $1 refundable payment, and then will also take a charge you the membership fees ($70.22/month). Even after that they are no fricken help at all. Giving you the run around. SCAM! STAY CLEAR! I'm waiting to see if they will actually refund me my money.
Hi, Sarah. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
The subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding. It's important to note that to access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If there's anything else we can assist you with, please visit our website. We'd be delighted to help you!
Read the fine print. It's $79 for your first inquiry and not $5. They're scammers in my mind. Customer service did nothing and it's alllll an automated scam. Best of luck to everyone and wishing you well in finding real legal advice.
Hi, Dan. Thank you for the feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com."
I went in search for questions about my Disney account and was directed to howely.com spoke to rep that did not help with what I was looking for then got a charge for 74 dollars called to cancel and have yet to receive my refund even after the 3-5 day period and the company still keeps trying to charge my card at 5am local time but I had to blocked them from charging my card. When I messaged the rep regarding my issue they where very rude and insisted on the fact that they have not tried to charge me but once I sent the proof of my bank statement they stopped all contact horrible service do not recommend I believe this is a scam website! Be aware danger
Hello, Jennifer.
Thank you for highlighting this situation. That is not good for either of us. (◡́.◡̀)
We've double-checked everything, but unfortunately, we couldn't locate your account. Could you please give us a hand with that? Please email us at help@howly.com or call us at +1 (877) 709-4031. We promise to talk to your expert and clear the refund question up.
We're thankful for your feedback and your cooperation in advance.
What an awful service. Only suggestions of how to solve my printer paper jam were the solutions I had already told them I had tried! So frustrating and a complete waste of time and money. I only gave a star because it wouldn't let me move on!
Hi, Kitty. Your feedback is greatly appreciated, and we deeply regret any dissatisfaction you may have experienced with our service.
We are eager to show you a more positive experience and are excited to have the opportunity to do so. Kindly visit our chat service at howly.com/chat, where our team of experts is at your disposal 24/7, ready to assist you. Whether you're using a computer or a mobile device, we're here to provide you with top-notch support. Please allow us the chance to make things right.
I got super help from the nice people when my HP printer was broken. They knew all about printers and were really nice to me, they told me what to do step by step and were so patient, they fixed my printer and it works great now. Thanks a lot
Hello, Emily!
Very happy to read that!
Our whole team works hard to keep our customers happy!
Let us know when you have questions in the future! :)
My son spent 10 dollars on accident on this and he needed a refund and they were so kind and they helped so much and even though they did cost 10 dollars the few seconds I was talking to the people they told me how I can get a refund and they were so nice about it and they refunded it all back I am so grateful for this website to all those who read this you should buy this it was super helpful and it was great help.
Thank you
Hi, Devin.
Thank you for the positive feedback.
Customer satisfaction is our team's top priority, and they consistently strive to achieve it. We're looking forward to working with you again in the future!
Not able to download from Microsoft store and make purchases but got the help that I needed from them to solve the problem the internet just needed unplugging a five minutes and plugging back in all good now
Hello, Chris. Thank you for the positive feedback.
We are glad to read that your issue was fixed.
If you have more questions, see you in the chat again :)
For 2 days i could not set up my account. Payment made thru PayPal and i also received confirmation from Hawly. However, they keep directing me to the payment page for 2nd payment. And all the support link are useless. I want my refund.
Hi, Ken!
Thank you for your feedback.
It sounds like you had been logged out of your Howly account, and that is why you were redirected to the payment page again. Please check your inbox for the original registration confirmation from us and log into your account with the credentials provided in it.
After that, you'll be able to visit our chat where our Experts via this link: www.howly.com/chat
For assistance with locating your account or refunds, you can contact our billing team at +1 (855) 685-2155 or send us an email at billing@howly.com
We are here 24/7 for you!
We went through a lot of steps but the last one did it. I was being blocked from a website I normally go on. Wish I could remember the last thing we did to make it work.
Hi, Toni!
We're glad to see your problem resolved, and you can get on the website :)
You can send us another chat message, and our Experts will figure this out again! You can forward any other questions to them as well. They are there 24/7 for you!
My problem was I couldn't be able to sign in on my account it showed you couldn't refresh feed so then I connected howly they solve my issue thank you so much!
Hi, Maria. Thank you for the feedback. We are glad that your issue was resolved. Hope we can help you many more times.
Tout est parfait j'ai déjà fait un commentaire très élogieux sur Eugene merci. J'ai tout noté il y a 5 minutes à peine
Bonjour, Béatrice. Merci pour le retour positif. Nous sommes toujours prêts à vous aider.
J'ai eu la réponse à mes questions de manière précise, impeccable, expert attentif et concis dans ses réponses.
Bonjour Has. Merci pour les commentaires positifs.
J'espère que nous pourrons vous aider plusieurs fois. Notre équipe technique est disponible pour vous 24/7!
They suck, i get charged for a 7 day free trial, you said i would be charged $1 and be refunded, you didn't say any thing about a subscription, i want my money back, i see no refund, i want my money back,
Hello, Anita!
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I was transferred to them by another call that said they could help me with an issue and told there would be a $1 fee and after that I could cancel their service. They couldn't help so I said ok. I tried to cancel. Got an email that said we got your cancelation and sorry to see you go. But later checked my bank account and they not only took the $1 out, they took an additional $46!
Hi, Chris.Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you! 📱📞
I "joined" for $2 (actually $61!) in a last ditch attempt to get help to get my Facebook account back. They did not help. When I went to try to login to membership (as they advise to be able to cancel), I logged in to an area that would only let me join again, this time for $1 and $76 a month to try to cancel the first subscription. DO NOT GO NEAR THEM. They did not help me at all and now I can't undo my association with them. I cancelled with Paypal and hope that will be enough, but my credit card expires soon, so that's the only other plus. Facebook ran me in circles and all this lot did was get me to do the same stuff, and the fact that I cannot easily end my subscription is the bitter end. NOT a LEGIT BUSINESS.
Hi, Ingrid.Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you! 📱📞
The option to pay 1$ request fee becomes a 30$ subscription (no permission of mine) and still could not help with my request. Do not advertise we have all your internet answers and then tell me it's not part of the service you provide.
Hello, Gottlieb. Thank you for the review.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I was seriously disappointed with howly. I was left waiting repeatedly to be told there were "currently" no experts available to help with my questions. For 5 days I was told that. Waste of of $ and time. I can't imagine their responses are much better for $75 but thankfully I never found out despite that I was never sent a cancellation reminder.
Hello, Daniela.
Thank you for bringing this matter to our attention.
We want to point out that we never intended to make you feel this way.
It's crucial for us to make sure that all the questions clients come to us with are handled by real professionals in their fields, and it's sad to see that we didn't fulfill your expectations here. (◡́.◡̀)
But let me assure you, we will do all it takes to develop in that field! We're thankful for your feedback.
If you still have questions, please email us at help@howly.com or call us at +1 (877) 709-4031– and we'll clear this up!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mahmoud.
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.