Overview
Howly has a rating of 2.3 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Howly most frequently mention credit card and bank account. Howly ranks 73rd among Question And Answer sites.
I was asked to pay $5 refundable fee, but as soon as I answered I was charged $75. I gave them the card that had only $10 in account, they charged me $5, tried to charge my card for $75 multiple times and did not answer my question. They said I had to wait for a lawyer to answer my question, I waited for 45 minutes, no response.
I got in touch with this site when they said they could help with a tech problem. They didn't solve my problem and I ended up paying the initial £1 they said it would cost and a few minutes ago I saw I had been charged another £39. Stay away from this site.
Hello, Paul. We sincerely appreciate your feedback.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding. According to the information in our database, your subscription is canceled and the refund was processed back to the original form of payment.
We are sorry you were dissatisfied with our service and would like to have one more chance to impress you! Please visit our chat at howly.com/chat and we will do our best to assist you. Our expert team is available for you 24/7!
I was told about a dollar charge and toward the end of the call I couldn't understand because of not being able to understand what was being said. Is that when the monthly charge was described?
I don't even know for what. I did give the lady a thumbs up because she was helping me before the phone call became garbled. I had to call Netgear to get my router to work afterwards.
I did inform the company that this was charged to and they are looking into it.
Hello Wilda, Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you!
My elderly father-in-law payed $10 for a computer question. Then they try and charge $74 for a subscription? Thank God the bank blocked but this company has tried once a week for the past three weeks to charge the card. Called a support number the bank gave me and was told to cancel from his account. There's no way to get into his account to cancel. Just stays on a login page with no way to get into the account. Now I have to cancel his card and get a new one. Any answer you need you can get on ChatGPT for Free! Total Scam. How do you charge $10 for an answer Then $74 for a subscription. Really Really Mad!
I paid for the free trial and still got charged for the subscription against my will. I asked for a refund and I am told I can't get a refund. I want my $71 back. I paid for what I wanted. Please give me my money back.
Hi, Abi. Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding. D
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you!
I thought it wasnt AI. My problem was bit complicated. I got automated replies. I already tried AI for this. I wrote the same exact questions got same answers. I wrote a very vague explanation. They didnt ask me my account name or any questions. They said hold on. I held on to a yes or no question for an hour. I recorded the chat. I told them i can access to my old account they said "So you have a fake person who imitates that is you. So, all you need to do is report that person's account about abuse of your personal data." GEE THANKS I DIDNT THINK OF THIS MYSELF. I reread what i wrote and the main words sound like someones impersonating me but i explained it wasnt like that. Guess your AI couldnt catch that scammers.
Hello, Merve. Thank you for the feedback!
We regret any confusion or inconvenience you might have encountered and would like to assure you that our Experts team consists of qualified experts and customer satisfaction is our top priority.
According to our database, your subscription was canceled and the refund was sent back to your bank's account.
In case you have any questions, please contact our billing team at +1 (855) 685-2155 or send us an email at billing@howly.com
Yesterday morning I was directed to this site called Howly that I've met heard of in all my life? I'm not dumb or slow by any means and I ended up getting my electric cut off due to them doing so? I'm beyond upset I have never in my life heard of this company and have no idea what they are even for? Someone please help me I'm 61 years old I live in a fixed income and I just brok my femur and had to have a total hip replacement I need any and all advice as to what to do here?
Hi, Gayde. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I was told I would receive a minor charge for one-time help in setting up a printer. After a 15 minute call I received four charges to my credit card totaling $56.00. I then received a charge one month later for $55.00 and was told I had signed up for a monthly charge. When I called on the day of the charge customer service apologized and told me they would cancel and refund the $55.00. Instead they refunded $27.50. Be on the lookout and monitor your credit card charges if you do business with them.
Hello, Jeffry. Thank you for the feedback. Please note, that during the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I didn't know what Howly.com was,I know I had to pay $1 for something, I'm not sure what, but it said it would be refunded back. It then asked if I wanted to subscribe to it,and I promptly declined. Then I just happened to be looking at my bank account and saw that they had taken $55 from my account. I promptly called them and asked for a refund of my money. The representative asked for my email address, which I provided. I had NEVER used this service as the representative had seen and stated that fact to me. I again asked if my money would be refunded and he said "you'll receive an email",I received the email and I was only refunded half of my money. They got $55,but only gave me $27.50 back.This is some bad business if you ask me. They plainly saw that I hadn't used this service I stated this makes the second time,and I am tired of it. Howly.com has to do better about their refunding. I should have gotten 100% of my $55 NOT 50%. I am very disappointed with this and dissatisfied.
Hello, Ernestine. Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you!
Howly said the charge would cost 1.00$ then stole 55.00$ from my account and then said they would refund 28.00$ of the money they embezzled out of my account this site needs to be red flagged and shut down they just robbed my last 55.00$ and over drafted my account I was just in a really bad motorcycle accident and have no income for the next 6 months and they just took the last of money I didn't have how am I going to eat and feed my 2 children
Hi, Justice. We appreciate your feedback. We are sorry for any discontent you may have encountered with our service.
To initiate a refund, please get in touch with our billing department at +1 (855) 685-2155 or email us at billing@howly.com.
This will enable us to identify your account and proceed with the refund process.
I was charged $75.00 for a purchase that I didn't authorize and I should get a refund today‼ I called in to ask a question in which they could not answer and was charged $10.00. This is all reticulius ‼
Hello, Theresa!
We’re sorry you had such an experience.
Since you mentioned a purchase, it looks like you might have mistaken us for another company. Please leave your contacts here or email us at help@howly.com to check your subscription with us. To speak to a live person, you can give us a call at +1 (877) 709-4031.
In the case of "Earth Breeze", you can contact them by this email address - hello@earthbreeze.com
When, I attempted to update my Disneyplus payment information, using my iPhone? There system took over my iPhone screen, as if they were contracted by Disneyplus to do so?
They show this "One time fee of $1.00 dollar," transaction gimmick, never making mention of an additional charge of $55.00 dollars/month?
They somehow manage to obtain my credit card information via Disneyplus, and attempted to bill my credit card account without my knowledge and authorization? But, my credit card company declined the charges! Then notified me via text message to alert me of this unlawful transaction?
I notified my credit card company, that I never attempted this transaction!
I've already contacted Disneyplus customer service support about this fraudulent transaction? They were unaware of this company altogether?
I'm very ANGRY that this company (howly.com) tried diligently to charge my credit card without my knowledge and authorization?
(Expletive Words) to this company!
Hello Reynold,
Thank you for your feedback. We want to assure you that clarity and transparency are paramount to us. Let us clarify, the creation of an account on our platform can only be accomplished by the customers themselves, through their own actions. No accounts are automatically created by our service. Customers can subscribe to our services only after providing their billing information during the payment process on our website.
If you have questions - please give us a call at +1 (855) 685-2155 or email us at support@howly.com and we will clear everything up!
Total scammers I'm reporting to Google tool 2 x £49 then denied after I showed them proof they keep sending same email please send proof even rang them total scammers well not this time I will go all the way
Hello Debbie,
It's sad to hear that. We would appreciate it if you could give us a chance to investigate everything and answer all your questions. Please give us a call at +1 (855) 685-2155 or email us at support@howly.com
We promise to clear everything up!
I got scammed...someone used my bank card to pay for this without my permission and confirmation on my bank app you took my money and refues to refund me
Hello Nokwazi,
We appreciate your feedback and value your input.
Our constant aim is to offer a seamless and effortless experience to all our clients, with absolute transparency forming the cornerstone of our services. We take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms before the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (855) 685-2155. We remain at your service and will be delighted to answer any queries you might have.
Just like over 40 other people here, I got SCAMMED by Howly. I was asked to pay $1 for their service and left my Credit Card info. And now they start billing me $55 monthly for a membership without my consent.
There's no way to cancel the membership; the procedure that they mention in their subscription policy is non existing. And in order to chat with them about these issues I need to log in, but I can't because I never received any log in details from them.
In every comment that Howly posts when being accused of scamming, they write: "Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding." That's complete b*llsh*t and they know it. It's all done on purpose.
They are SCAMMERS. So stay away from Howly my friend. And thank me later.
Hello, Menno.Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
DO NOT USE THIS COMPANY FOR ANYTHING, unless you don't mind paying 55.00 a month. I was charged 55.00 for a 2 minute transaction and would have continued to do so if I hadn't read the fine print. They don't inform you when you use their services that you will be charged an enormous rip off fee. Infact, they don't inform you at all that there will be a fee. This is a SCAM! Don't get sucked into all the good they're doing in the world according to their facebook page. If they wish for me to delete this review, they can refund my money.
Thank you for taking the time to share your feedback.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Scam alert. They throw a 5 dollar quote around ( I figured it would be a bit more) and then charge you 79 +dollars. Automatically. Then on auto renew.
Hello, Karen. Thank you for the feedback.
Please note, that during the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I canceled my membership in Howly. I canceled within an hour of joining. Received email approval for my full refund of $50. But never received it. They said they couldn't put the refund through. False. My account was fine. I lost my money. This is a scam.
Hello, Ellie.
Thank you for taking the time to share your experience with us! We regret any confusion or inconvenience you might have encountered.
If you have any further payment-related questions, please contact our billing team at +1 (855) 685-2155 or send us an email at billing@howly.com
It's BS and they say for a Dollar they will help you and all they do is repeat the Facebook recovery steps they don't get you a person to help you
And now they took a $49 subscription that I never agreed to
Be weary protect your money giving them that dollar gave them access to your account
If it sounds too good to be true it probably isn't worth it
Hello, Rosaria. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further inquiries or require assistance, feel free to explore our website. We are eager to provide any support you may need!
These people bait you with low costs.
It is all a front to give your payment details.
They charge you a subscription fee once they have it.
Hello, Tanya.
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Musa. Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.