Overview
Howly has a rating of 2.3 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Howly most frequently mention credit card and bank account. Howly ranks 73rd among Question And Answer sites.
A purely fraudulent scheme, the operator guy ask you one thing and then they us MIT transactions ( most probably TRA exceptions) to debit your card with an amount x50 the initial cost of the service
Simply outrageous and unprofessional a typical Fraud.
Afterwards the billing dept comes with an AI email, you will be refund 70% in 5 business days..
Scammed into signing up for £39/ month said it was only for £1. Which would be refundable fortunately the bank stopped it but the. Had to cancel my card. What an inconvenience thank goodness
Hi, Polly. Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I wanted to ask a question, I felt suspicious so I cancelled and never asked question but was billed $99 on my credit card. Now dealing with BankWest to reverse the charge.
Hi, James. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I lost my documents in my travel and looking for help contacted these guys, they helped me in nothing and took $150 from my account in a recurrent debit. I blocked them
Hello, Fernando. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com."
I was being passed from pller to post to get my Paramountplus app working then i got put onto Dannis k at Howly. He took the time and patience to get me sorted as is no mean feat as i have Parkinsons and type very slow. Dannis put me at ease and stayed with me till things got sorted. Many many thanks
Hi Keith,
Thanks so much for your lovely and uplifting review. We're so thrilled to know that our team, especially Dannis, was able to help you with the Paramountplus app. Your kind words make our day! We always strive to provide the best service, and your feedback helps us know we're on the right track. Thank you for taking the time to share this 💙
The site use small fonts and unclear color for text so as to deceive the people who paid for the use of a single transaction
Hello, Razvan.
Thank you for your feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
THE PEOPLE AT HOWLY.COM ARE COMMON CRIMINALS. THEY KEEP CHARGING MY CARD WITHOUT GIVING ME THE OPTION TO CANCEL MY SUBSCRIPTION OR CHANGE MY CARD. THEY EVEN CHARGED MY CARD MORE MONEY THAN THE AMOUNT STATED FOR MONTHLY SUBSCRIPTION.
Hello, Francis.Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Awful excuse for a company. Do not deal with them. They will charge you for a service you you can't use and not refund you. If I could give it 0 stars I would.
Hi, Vicky.We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance we are always ready to help.
THEY SAY ONE DOLLAR THAN TAKE ONE HUNDRED DOLLARS WITHOUT CONSENT! I WANT ALL MY MONEY BACK THEY DID NOTHING FOR ME AND IF THIS WAS TO UNLOCK PHONE IT DID NOT WORK! PLEASE REFUND ALL MY MONEY! THEY DO NOTHING FOR LOTS OF MONEY! PURCHAS WAS THROUGH PAYPAL!
CHERYL KNOKE
Hello, Cheryl. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If there's anything else we can assist you with, please visit our website. We'd be delighted to help you!
I didn't receive any information nor did I commit to joining but somehow they charged $1 and $55 to my bank account! Quickly got my bank to dispute. HOW DARE THEY!
Don't even click on the site!
Hello, Leila. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
Dont trust people writing good reviews here.
They charge you 55USD + extra without giving you notices. They'll say youve subscribed and take your money from your bank without your authorization.
Hello Robin,
We appreciate your feedback and value your input.
Our constant aim is to offer a seamless and effortless experience to all our clients, with absolute transparency forming the cornerstone of our services. We take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms before the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (855) 685-2155. We remain at your service and will be delighted to answer any queries you might have.
Update: After weeks of being lied to by them about scamming me, they pretended to refund my money. They did not, they simply charged me again. This company is a complete and total scam, I wish SiteJabber had been better about allowing fake good reviews on their site, but they were scammed by Howly also. Howly does not provide any service and they basically steal money from unsuspecting people. It was a nightmare to get the charge reversed the first time, but after they illegally charged my account again I have not had the time to go through that nightmare of getting any human from Howly able to help. WARNING - do NOT use Howly and beware of good sitejabber reviews.
I was transferred to Howly from Uber for a "more thorough answer to my question" and ended up being charged for a subscription that I never heard of, authorized, or wanted. Paypal contacted them but they respond to every complaint this way (paraphrased): We tell all customers up front about the fees that are non-refundable. That is a complete lie.
Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you!
They keep trying to charge money and dont let cancel subscription or switch your card in your account.
Hi, Torezhan. Thank you for taking the time to share your experience. We regret any confusion or inconvenience you might have encountered.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (855) 685-2155 and we will be glad to help you!
My friend got them by accident to order Omah steaks,they knew she was unaware.They charged her $56 and didn't even say a word to her. Thumbs down
Hi, Melanie. We sincerely appreciate your feedback. We regret any confusion or inconvenience your friend might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
The subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding. It's important to note that to access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
Should your friend have any additional queries or require assistance, feel encouraged to navigate through our website. We're here and eager to provide the support your friend may need!
Needed advice on a question. I was on chat for over an hour with some chick that didn't have a clue. The 55$ subscription price is a joke.
Hello, Doris. Your feedback is greatly appreciated, and we deeply regret any dissatisfaction you may have experienced with our service.
We are eager to show you a more positive experience and are excited to have the opportunity to do so. Kindly visit our chat service at howly.com/chat, where our team of experts is at your disposal 24/7, ready to assist you. Whether you're using a computer or a mobile device, we're here to provide you with top-notch support. Please allow us the chance to make things right.
I had gotten hold of them because I have locked myself out of my phone so in order to get on the website to even ask the question you have to put in a credit card, and told that I was only be a dollar and that my credit card would not be charged well they hooked me up with somebody. I asked the question, about 4 or 5 minutes later I got a response, and the response was unsatisfactory so I asked again something else along the same lines and another four or five minutes later I got a response so I finally said okay I can see that I'm not going to get the answer that I'm looking for and this is going to cost me too much money so I ended the chat only to find out today that I was charged $55 for maybe 10 minutes and after calling them and the gentleman on the other end told me that my refund will be processed within the next 24 hours and all I get is the email saying that subscriptions is not refundable I didn't sign up for any damn subscription for one thing this is ridiculous uncalled for and very unprofessional
Hello, Brenda. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
It is just scam they show me that we will cut 1 euos but after that they cutted again 39 euros. Please do not put your credit card detail to them
Dear Abdul!
Thank you for sharing your experience with us.
We sincerely regret any confusion regarding the charges and understand your concerns about the discrepancy between the initial amount displayed and the final charge on your card. Transparency is a core principle of our company, and we strive to ensure that all potential costs are clearly explained during the subscription process.
If you have any questions or require further clarification, please don’t hesitate to contact us at +1 (833) 784-4045. Our customer support team is always available to assist you and address any concerns.
I was told it was $1 for them to handle a dispute I had with an app charge. They charged $55. I don't even know what the hell they are.
Hello, Belinda. We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced.
Our dedication is to provide clear and user-friendly services to all our customers. Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
I keeo getting $46 charges seversl times a month. I see instructions everywhere and getting information about them is pretty easy... UNTIL YOU TRY TO CANCEL! HELP!
Hello, Carolyn.Thank you for your feedback.
If you would like to discontinue your subscription with us, here's how you can do that:
-Simply request subscription cancellation through our live chat.
-Access your profile on our website and terminate the subscription from there.
-Call us at +1 (855) 524-0285 or send us an email at billing@howly.com.
If you have any additional questions, please let us know - we would be glad to help you!
I was not given any help at all. In fact I was told to take my question elsewhere.
I was then told I would get most of my money back. No way!
Hello, Andrea.
We sincerely appreciate your feedback. We apologize for any confusion or inconvenience you may have experienced. Our dedication is to provide clear and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We apologize for any dissatisfaction you may have experienced with our service.
We put significant effort into ensuring that our subscription pricing model and terms are prominently displayed during the registration process.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.