Hoveround has a rating of 3.7 stars from 501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention new chair, phone call, and doctors office. Hoveround ranks 1st among Mobility Aid sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly Mr. Reginald Barksdale
I am overweight, so I have the model that is considered bariatric. Problem is, right in front where you need to stand in order to sit down, there is the motor, a huge bulk. Try to step around it, it's almost impossible to do and I'm not that short, 5'6". If the seat swiveled it would be fine, but not an option on this model. So after one day I called and said come get it. Still no word on when.
I would like to thank and Appreciate the hoveround staffing for their services and support in helping me receiving My Power Mobility Chair. It was Delivered in a respectful manner., I also like to thank the Delivery Guy as well. For such a outstanding Job. Thank you again hoveround I will let others know that y'all are a lovely respectful company with love showing people that y'all Care... Appreciated Your's Truly
Mr. Reginald Barksdale
From the time I called hoveround took care of the entire process from going through my insurance, measuring my home and delivery of the chair. Process took less than two months from the first call. My insurance covered everything and the process was painless. The delivery person for my state was fantastic. Very nice person who treats people well. Chair works fantastic so far. I'd definitely give this company a try.
Tip for consumers:
I didn't use their website. I just looked up their number and called. Very easy process
Products used:
Mpv 5 power chair.
Kevin, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
From the beginning of the entire process to the end, the hoveround team provided all the help I needed
In order to gather the qualifying criteria for my MPV5. They were responsible for all communications with my doctor and his staff. I was immediately informed when my insurance affirmed the approval and my electric chair was delivered the very next day. I am a happy customer.
Nancy, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Very nice service and knowledge about the device I am interested in getting. Took her time with me as I can have trouble hearing.
Cathryne, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Has every question answered in a timely manner. Called after i received the motorized wheel chair to make sure I was satisfied
Christopher, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
From the second she answered the phone on the 800 number I called I was handled and everything was taken care of by the agent. Customer Service is A+
My attendent was very polite he explained very thoroughly on every detail on my hover round he checked all the points of the house and really gave it a work over would referr him to do my order any time
We appreciate your positive review. Thank you so much for your feedback, and have a great day!
My experience was AWESOME I love my chair would definitely recommend hoveround to family and friends
My experience was very good to start to finish. They took me to every precipitate process. Make sure that I was getting the correct thing to help with my next step of my life and what I need to do just get the best Karen so I can get the doctors with my home around. Thank you very much.
Toget, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Ron was true professional. He made necessary adjustments and helped tutor how to drive the chair. This was so important to making client feel more confident and comfortable to operate it.
Dena, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I've had my MPV5 power chair for 2 weeks now. It's great to help me get further on my own, without falling.
Brian, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
It's. Great scooter, except I wish it had rubber tires instead of plastic ones.
Thank you for the high star rating Leonard! We really appreciate your positive review!
Person who helped me was very good. Just wanted to let you know that I did keep my doctor s appointment so I was wondering if you were going to still get in touch with my doctor. Please let me know. Thank you so much.
From the first phone call I made with questions to the actual delivery of my mothers Hoveround I found the service to be very quick. They lead me through the process with kindness and really did all the work to get my mom her much needed chair. I appreciate that!
The gentleman was very professional and was very informative on how to operate the hover round. He also adjusted the seat and arms on the hover around. The guy was class act!
I decided to call Hoveround again. The nice lady at Hoveround sent me papers to be filled out by the doctor and then the doctor mailed them to Hoveround, which this was on Feb. 12,2020 when they were filled out and mailed. On Feb. 14,2020 I received a phone call but I couldn't get to in time but thankfully the caller left a message. The lady said, "Dolores Williams we need to get in touch with you to set a time and date when to bring your power chair." I was shocked and at first I thought it was a prank. I was elated, I am actually going to go in stores that I haven't been to in almost three years. On Feb, 25 2020 a man named Dani brought me my chair all the way from Memphis Tn. And took his time to explain everything I needed to know. I was impressed how much he was able to answer all the questions I had for him. He was well dressed, Then it was time to get in the driver's seat and as far as I can tell from his remarks I did very well on my first try.
Thank you so very much
Dolores Williams,
Everyone I had the pleasure of speaking to, was very polite, knowlede! They were also quite friendly. They did not rush me or pressure me. I felt like I was talking to friends.
I truly enjoyed speaking to these wonderful people, they were so patient with me. They even cracked a joke or two. It was wonderful talking to such warm people.
Thank you for putting up with me. Gablei
I believe the representative was considerate, professional, and concerned about my needs. Hopefully, we'll hear from the company soon.
Hoveround went overboard to help me get my chair, could not ask for a better experience. I give them an A in all aspects.
Marjorie, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
Everything went very well. The man who delivered it was very nice and knowledgeable. He went over many things.
James, thank you for the high star rating! We really appreciate your positive review!
SUCH A BIG HELP. I GOT MY LIFE BACK. I WAS NOT ABLETO GO EVEN AROUND IN MY HOUSE WITHOUT PAIN. I NOW FEEL LIKE I GOT MY LIFE BACK AND CAN DEPEND ON MYSELF FOR EVEN THE SMALLEST OF THINGS. THANKS HOVEROUND.
Thank you all so much! I am so thankful and happy for my lease on life. I'm now able to get outdoors and see the beautiful world that surrounds me. I'm able to move about unassisted in my home too. What a great blessing I have. The chair is remarkable and very comfortable. A big THANK YOU to everyone at Hoveround. The gentleman that came to my home was the nicest person that has every helped me since I have been disabled from 2002. It makes all the difference in the world to have a caring person help you. Thank you all again from my heart.
The representative was very kind and professional, and gave me all the information that I needed and took care of all the things that I needed to take care of
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
It started with a vision... and Hoveround president and founder Tom Kruse has seen this vision come to life. Hoveround power chairs can easily maneuver in the tight spaces other power chairs and scooters just can’t, allowing users the freedom to live independently and stay in their homes.
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Reginald, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!