Houzz

Variety, quality and ease of ordering.
The chairs were perfect as accent dining, end table chairs!

DO NOT ORDER FROM HOUZZ UNLESS YOU ARE ABSOLUTELY CERTAIN YOU WANT THAT PRODUCT... THEY WILL FORCE YOU TO PAY FOR RETURN SHIPPING

This is a very good website so I advise my friends to use
And itis very easy to use
Iwish my comment usrful

I have been very pleased with my overall experience! I would recommend Houzz to people!

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So, here is what's up.
I ordered 2 bar stools a month ago at this point. I kept following up on my orders and through the fedex link to checkup on the status of my order on the daily.
Things got weird when I get an email from Houzz to rate my product... that I had not yet received? Then I check on my order on Houzz website and it says delivered which is funny cause it had NOT been received. I checkup on the fedex tracking link and there is no update at all so at this point I am confused. I finally am able to get in contact with a Houzz customer service rep who says that the product should be delivered the following day, so I'm happy and excited. The next day comes, and you guessed it... no delivery. I followup on the fedex tracking link and then it says delivered in New Jersey. The problem is that I live in CANADA. At this point I'm frustrated especially cause Houzz does not make it easy to get in contact with any reps, so I am literally left in the dark. After I had to go through a lot of different avenues of contact, I finally get an email from Houzz trying to clarify that the delivered status under fedex just means it reached its final destination in the states before being shipped to Canada and that it should be shipped to me shortly. I take it upon myself to contact fedex cause there has been no status update since May 5th and it is May 17th at this point. Fedex tells me that they're waiting on pieces from Houzz before they can ship it to me. Y'all I am frustrated at this point for the whirl around that I have been given, for the lack of follow through and clarification. I immediately call Houzz (which I had to wait an hour and a half to finally speak to a rep) and poor girl bless her soul had no idea how to help me. I tell her I want to just cancel the order entirely at this point and get a refund cause this is unfair treatment towards me and she informs that she can't do it but the case manager has to. I ask for contact information for this case manager and just for icing on the cake, there's no direct way to speak to this person so she has to leave a note on my file for the person to see to call me from there. So more waiting on my part with no way of knowing when I'll get contacted.
I genuinely cannot even begin to describe my frustration with this process and the fact that I still do not have my stools. Its wild cause I really wanted to give this site a chance over Wayfair and I regret it because I would've had my stools from Mayfair within a week and even if I hadn't, communication with them would've been sooooo much easier than with Houzz.
I'm just hoping that someone will contact me THIS WEEK and something can get sorted cause I am exhausted now.

Fast and easy to use website. Item was shipped and received in a short time.

I have never felt compelled to write a bad review for any company, however my experience was so infuriating and shocking I feel the need to warn others and possibly save them from this experience. This is the first time I purchased from HOUZZ and I will never purchase anything from them again. I spent more than $1,700 for a 72 inch vanity and paid for the "room of choice" delivery. WHAT A SCAM. The delivery company came to my front door, argued with me that it was just curb drop. After calling their supervisor they confirmed that it was in fact a "room of choice" delivery. Then the delivery men argue with me that they can't bring the vanity to my room of choice on the second floor because its too heavy and its only two of them there. I asked why offer service that you can't provide? His response, I paid HOUZZ for the service and they are just subcontractors. After about 25 minutes of discussion back and forth about how heavy it is the vanity was left in my entrance way. I made several calls to HOUZZ and the delivery company but was just placed in voice mail. I finally spoke to a HOUZZ customer service rep who said she would send the "correct department" an email explaining what has happened and said that I would get a call back. I never did. I then opened up the box to find the marble back splash broken into 4 pieces and the counter top cracked in 4 places with the back of the vanity split in 2 places. I took 15 photos of the damage and sent an email that same day to HOUZZ asking for a call. Waited. Waited. Waited. Nothing. I waited 2 days, and then I called customer service and was transfer 3 times and then dumped into voice mail. The only way I was able to speak to someone was to choose the automated option of "making a purchase" - - HOUZZ takes your money a lot easier than it addresses their horrible service. I was never able to speak to a manager. Nor would the customer service rep ever tell me the name of any manager. I finally was transferred to Allison a "supervisor" who offered NO satisfactory resolution. NOT even an acknowledgement of the terrible service. So I have a vanity in pieces in my entrance way, I have to wait for a carrier to come an pick it up and then only then will I get my refund.
The irony, the came vanity was on sale with Wayfair for $200 cheaper but I purchased it through HOUZZ because they said they could get it delivered quicker.

I wrote a review on a contractor that took our money, caused thousands of dollars worth of damage to our home and kept us strung-a-long for almost 8 months. At that time, we had to hire another contactor to repair and finish the former contractors' work. It cost us almost our entire savings. It was a horrible experience. And, we are still trying to recover.
Well, in order to help others' to not go through the same ordeal, my husband and I posted reviews on several web-sites. The contractor continues to try to have it removed. Well, for the most part, he has been unsuccessful but not on HOUZZ! Houzz was quick to remove my review. By doing this(and by possibly removing my husbands'), it gives this contractor a perfect review. WHAT? Now, how is HOUZZ able to explain that to the next family that loses their "savings"?

I am providing the review to let everyone know what HOUZZ pulled:
Please do your due diligence when hiring this company. My husband and I hired GCH Construction Group, represented by Josh V. back in April 2019, to make attic space into a media room. Josh V., the owner and operator of GCH Construction Group, stated that the total job would take around 3 weeks. Well, by August, they were nowhere near done and rarely were even making an appearance. In fact, Josh V. disappeared all-together.
When he returned, a month later, we gave him the opportunity to complete the work. Afterall, GCH Construction Group (Josh V.) was already paid. Well, that proved to be yet another mistake. Their work was so sub-par that we had to hire another contractor to repair and finish our room. GCH Construction Group damaged our AC, left "hot" wires on the ceiling of the room, tore-up the duct work, ran copper tubing along the roof, made several of the walls uneven, used the wrong paint colors, ruined the new stairs, did textured walls (although the contract said level 5), mis-measured so the room was VERY uneven, and so many more costly mistakes.

It is now March, and we are still suffering from the turmoil that GCH Construction Group, represented by Josh V., inflicted on our lives. Thanks to his (their) incompetence, we have wiped out our savings and are trying to recover. Don't put yourself in our situation. When in doubt, please, do your due diligence. The information is out there, just do a little digging to make an informed decision.

All good, except I didn't expect a Canvas material. Thought material would be nicer.

I love shopping on this sight as all the specifications and reviews spot on.

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