business logo of House of CB

House of CB

houseofcb.com
evening & party, chic, classic womenAge 26-45
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About the Business

Women's Fashion: Shop Luxe Party Dresses, Designer Shoes & More. The world's one-stop shop for super chic party dresses, must-have shoes, statement jewellery and more - ALL designed in London.


houseofcb.com
UK
Founded in 2010
Clothing item from House of CBFashion apparel by House of CBMerchandise from House of CB clothing lineHouse of CB fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: UK

Returns

Return Policy: free
Return Instructions: items that are unworn and still fitted with all security tags and labels can be returned for a refund
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: evening & party, chic, classic
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments

How would you rate House of CB?
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Reviews Summary

House of CB has a rating of 1.8 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of CB most frequently mention customer service, trading standards and credit card. House of CB ranks 1876th among Women's Clothing sites.

service
75
value
69
shipping
71
returns
65
quality
70
This company does not typically respond to reviews
New York
1 review
4 helpful votes
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OMG!
March 11, 2016

I have read a few negative reviews and fortunately I haven't had that experience. I order a dress from House of CB website at least twice a month. I know when I order there product it's different and no one else has it. I have always received my orders in two-three days. The quality is amazing. I just recently took a trip to London and visited the store. Best European experience I had. I am loyal to them and basically I have started to redo my closet with all there product. I am 5"9 and have hips and I love the fact the dresses and skirts are long enough. I am a very happy customer.

Date of experience: March 11, 2016
Philippines
1 review
0 helpful votes
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Thanks
January 2, 2018

I appreciated the great customer received received when choosing for something that fits me. I am on the fuller side and it was a really a good thing that they were able to assist me to find the perfect dress for me. Thank you so much.

Date of experience: December 31, 2017
Maria M. — House of CB Rep
over a year old

Hi Vanessa,
Thanks for your feedback, we are really happy we could help. Hope to see you around soon :) xx

Indonesia
3 reviews
7 helpful votes
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SCAM
July 2, 2018

I order like 1 mo ago. I just got my package and the dress very small. I tried to complain no one ever get back to me. The dress also NOT EVEN look like pic at all. This dress even look like i bought somewhere in china. Omg

Date of experience: July 2, 2018
Australia
1 review
10 helpful votes
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They sent me the wrong dress. Told me to return it so that they could send me the correct dress I ordered. Then MADE ME PAY half for returning the UNORDERED dress. Then are rude to me over email. Then blanked my message. I will be taking this further as their conduct is blatantly illegal under consumer law... 2 weeks, many emails, and time and worry later, they have accepted that they must refund the money for the postage.

Date of experience: February 19, 2016
Philippines
1 review
0 helpful votes
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It was my first time to try this store and was not disappointed at all. This was referred to me by a friend actually who has been a long time customer of this store. Hopefully on my second visit it will be the same. I was helped by the ladies and was able to get what I really want.

Date of experience: January 9, 2018
GB
1 review
1 helpful vote
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I ordered a dress from House of CB, unfortunately when it arrived it was not suitable so I had to send it back. Whilst looking on their website for another, I noticed a dress I originally wanted had came back in stock, I got in touch with the team to see if there was anything that could be done and they couldn't have made the process smoother! In particular Carola, she made sure I got the dress I wanted for my law ball before it went out of stock again. I can't thank her enough! She was so lovely and helpful. Would definitely shop here again

Date of experience: May 8, 2019
Australia
1 review
0 helpful votes
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I am blown away by the fit of my fornarina dress! I am quite curvy and often find it hard to find clothing that compliment my figure. This dress did did not disappoint! I also love how the material feels and it has that sexy sheerness but added class at the same time. I couldnt reccomend this dress enough! I was between sizes but I purchased a LARGE due to my bust (10F) and it fits magically! Thanks House of CB for this hot little number! Will definitely purchase more items in the future. :)

Date of experience: May 14, 2019
New York
1 review
4 helpful votes
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Adriana
April 21, 2016

I purchased a shirt online and return it the next day for a different size and never got the shirt or money back. I sen them emails and never got an response. I also reached out on Instagram and finally got an response that if they received the item they would've send it back to me! I just let it go it was only 59$

Date of experience: April 21, 2016
Denmark
2 reviews
3 helpful votes
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Waste of time
April 5, 2018

Considering their sizing is so out of sync with the rest of the highstreet you'd think they'd be more flexible with exchanges. House of CB refused to exchanged a bikini top and now I'm left with an unwearable item. Buyers beware that the sizes are all over the place and you won't be able to exchange or return. Total waste of time and money.

Date of experience: April 5, 2018
GB
1 review
2 helpful votes
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I visited the House of CB store in Westfield Stratford a couple of weeks ago. It was cold. I was told the heating was not working. Today the heating still not working! I am feeling it for their staff who have to work all day in such conditions. Not good for their lungs. How much longer before the staff go off sick?

Date of experience: November 26, 2018
Netherlands
1 review
0 helpful votes
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Great customer service
November 5, 2017

Very accommodating staff! When I ordered i had a problem with the size. I immediately contacted them and relay my concern. The customer service representative assisted me well and took note of my concern. When my order arrived, it's the correct size! One happy customer here!

Date of experience: November 5, 2017
New York
1 review
12 helpful votes
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They are stealers
December 17, 2015

I purchased a dress on this website and they kept charging my card for no reason! When I had a return I gave it back the next day tag everything on it, they didn't return the said I wore it. Please don't buy from this website they are just stealers!

Date of experience: December 17, 2015
Italy
1 review
0 helpful votes
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I love house of cb, I have been buying from this site for more than 2 years... I have bought a lot of stuff, and even though it's pricy you get the quality. Also I have bigger hips than my waist and on this site, for the first time in my life, I found things that fit me properly. I wear a size S and I love how everything look on me and how the people compliment me.

Date of experience: September 17, 2018
California
1 review
3 helpful votes
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Never buying from this company again!
Reed this about their return policy before thinking about ordering from this brand!

When you buy the clothing, have in mind that if it doesn't fit only to return it will cost you more than $30 since their box weighs more than the clothing you buy!
Also they don't offer a free return which to me is ridiculous after you buy a dress that costs you $200.

I personally don't feel comfortable ordering and buying from this company, nobody want to pay extra expenses for a return or exchange of an item.

If they don't offer a free return and expect the costumers to pay their own, don't try to be all fancy and make the delivery in a box that weighs double the clothing.

Date of experience: August 4, 2020
Virginia
1 review
5 helpful votes
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Worst warm regards ever!
November 10, 2016

Bought a dress online. Before trying it on I made sure to shower and put on NO chemicals afterwards. No lotion, deodorant, perfume, Nothing. Tried on the dress slowly and carefully for a total of 5 minutes tops. Returned the dress for an EXCHANGE. Long story short, dress arrived two days before I had to contact them. Told me the dress had just arrived when I had delivery confirmation that it had arrived two days earlier. And was told the dress was soiled and that I had removed the security tags. All lies. Nothing was on the dress since I was very careful and had it on for five minutes at most and all security tags, (which there was only ONE) were intact when I returned the dress. Please be careful.

Date of experience: November 10, 2016
GB
1 review
1 helpful vote
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"The one"
May 28, 2019

After ordering hundreds of items of clothing in preparation for my hen weekend, I began to panic when I couldn't find anything I loved. However, when my house of CB order arrived I knew I'd found "the one" for my hen! The quality was second to none and the style and detail was gorgeous! I was given compliment after compliment at the weekend and I can't wait to place my next order very soon!

Date of experience: May 28, 2019
Mississippi
1 review
10 helpful votes
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Lover of all things CB
February 12, 2020

Absolutely love everything on their website especially the dresses! I have 3 and they always hug the right curves! I'm 5'4,115lbs on a good day, but I always feel so sexy in their clothes. So I'm really excited to wear the newest dress I bought for Valentine's Day! A girl can never go wrong in a House of CB dress!

Date of experience: February 12, 2020
Brazil
1 review
0 helpful votes
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Recently bought myself a bandage dress from this site and I can't believe how amazing it is! The dress fits perfectly to my curvy body and I couldn't be any happier! A very happy first time customer and will definitely be buying more from this site again :)

Date of experience: October 19, 2017
Philippines
1 review
0 helpful votes
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Worth the money
December 10, 2017

I was having second thoughts of buying this specific dress since it is a little expensive for me. Well, it turns out that it is worth with every single centavo I spent with it. Quality wise and customer service. I am satisfied with the outcome.

Date of experience: December 8, 2017
Maria M. — House of CB Rep
over a year old

Hi Ishbet,
We are thrilled to hear this. :) Thank you for your feedback and we hope you enjoy your dress very much xx

Canada
1 review
3 helpful votes
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Fraud!
April 26, 2022

House of CB has the worst costumer service ever! My order was never sent and they took WEEKS to answer my emails about my concerns. After they admitted to never shipping out my order they asked if I would like a refund, I chose to be refunded but have yet to receive anything… it has now been OVER 2 months! At this point, I think they are scammers. Do not risk losing your money to this company and order from somewhere else.

Date of experience: April 26, 2022