House of Beauty

I ordered hair and mousse from this company. Hair delivered late no mousse. My first email was acknowledged. All others ignored. My friend had the same issue. She eventually got her refund after many many emails. I do not recommend this company.

I purchased 4 items in November and received only 3 of the items, with the most expensive item not included. In early January, HOB did mention that I would be receiving a refund within 7 business days and fast forward 4 months later... nothing. I tried to reverse the charges with my credit card company and because I waited for HOB to follow through with countless emails, I cannot get a refund. I emailed and called again, nothing. Lost my money, and they lost a customer. STAY AWAY! There are more reputable companies out there that will value your hard earned money.

I have tried to email about the products I did not receive but have heard nothing back. Two items in my order were handwritten "sold out, not available" but I was charged for them anyway. I have asked for a refund but still no word and it's almost a week later. I will keep emailing and maybe hear about a refund?

Placed an order 3 months ago. Website says order still processing after 3 month. Unable to get a response by email or phone. Requested a refund. Still NO RESPONSE. I would not recommend this company.

I placed an order last week for a pack of five lashes, to which I received an email stating that I'd be receiving another email with a tracking number. The email never came and I know for certain that I paid express shipping. Not only that but their costumer service sucks. Nobody on the phone, and nobody answering emails. Definitely won't be ordering from here again.

I have only used this company once and will never order from them again. They offer a discount for first time customers but the savings are not worth the aggravation and they left me with a really bad first impression. Their website leads you to believe that they have an excellent selection. However, they charge for items they don't have available. Businesses typically don't charge until an order ships. This company charges your credit card immediately whether your full order is complete or not. They don't respond to emails and provide no tracking information whatsoever. I waited over a month for them to send the missing items from my order and then got fed up and filed a claim with the credit card company.
After my experience with them I decided to look for reviews and found many negative reviews on other websites. Apparently, sending partial orders after charging the customer for the full order is their M. O. And then the customer has to fight with them to get a refund. Despicable!

I never received my product that I paid for. I contacted customer service 5 times. No one picks up the phone. I emailed my receipt and and took a picture of the products I received. No reply. Now I'm going to take this a step further. This is very bad business on your part. Shame on you. I am an unhappy customer. Will never purchase anything from your company again.

I have ordered my products close to thanksgiving (Nov. 30th) and we are done with Christmas and I still haven't received it. I have sent several emails and called multiple times but no response. The have already charged me for the order but no sign of knowing when I will receive it. The tracking number they have provided doesn't update and customer service just says "sorry for the inconvenience". It is Jan 6th, 2021 and I have no clue when I will get my order. They are blaming it on USPS, I have ordered so many things online this holiday season but haven't had a delay of 40 days and not sure how many more days it will take to finally receive it. Very bad customer service.

I placed an order in March, it always shows "in process" and I got nothing for what I paid. When I was trying to call the customer service phone numbers, emailed, and left a message on the page it provided. ALL NO RESPONSE! Even now after 3 months passed, I have not get anything or refund back. If I can give no star on this website, I will do it for sure.
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If you have time to reply the review here, you should reply my e-mail and refund my order. Otherwise, everything is excuse to me. And you will also lose customer trust at all.

Placed an order on May, received wrong product, sent 2 emails to customer service to make arrangements to send it back and get the correct item. One email sent early June and another sent late June. It is now late July and still no response. I tried to call them several times today. No one answers and all voicemail boxes are full.

I placed an order on April 29,2020, and received an email notification that my order had been received and processed. As of today, May 16,2020, my order has not arrived and each time I check it is still in process. Several attempts have been made to contact the company via email and by phone with no results.

Do not order from them - complete scam! I only received half of my order. When I called to inquire about the remaining item, they said it was shipped in the same package and they checked both the weight and the cameras in the shipping area. Basically called me a liar. They have hung up on me 4 times. Last customer rep said she, "didn't have time for me." They stole about $35 from me, as I have no faith to ever receive the remaining part of my order. Should have read the reviews first! They have a horrible Better Business Bureau rating. COMPLETE SCAM COMPANY!

They don't respond to emails. ( I did not even try calling as I had already read that they don't respond to phone calls)
I ordered on Apr 23. It took a month to get my order and one of the items was not what I ordered. I sent a refund request on May 23 and another email query after that and still have not heard from them. Seriously bad customer service. I waited awhile to write this review to give them the benefit of responding but alas,,, just as all the other bad reviews warn. Buyer Beware.

I was seeing a great discount on the website and place some orders about 3 months ago. However, I only got a small part of my orders after 2 weeks I placed the orders. Then I never get anything after that. About a month ago, I start to trying contact with the customer service, but it seems they always change person's name to reply my e-mail and keep asking me to provide the packing list which I didn't get it in the beginning. I also try to call the phone numbers it list on the website page, but no one answer the phone. I even don't know if this website is really, but I won't buy anything from it anymore.

I am requesting a full refund for the products destroyed and missing from my order. I have emailed with no response received to date.
Update. April 26,2021
I have not received a refund or replacements of my items. This will be evidence of me trying to resolve it with no resolve. I will report this business. I will continue to post until I get this resolved.
Update April 28,*******
I received an email requesting the items destroyed and missing as the pictures I sent would not open. (Pic Below), I replied the same day. No response, no refund seen, Nothing Resolved as yet!