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HotelTravel.com has a rating of 1.9 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HotelTravel.com most frequently mention credit card, and customer service problems. HotelTravel.com ranks 265th among Hotels sites.
After booking my reservation online yesterday, through Hotel Travel, I read some bad reviews, which obviously concerned me very much! I'd like to say that I received my confirmation AND even spoke to the hotel directly. My reservation is confirmed without issues. I'll update my review with a 5 star once I actually go on my trip, and thinking positive that it all goes well, without any problems! FYI the price for the room is awesome!
I booked a 2 night stay in Vancouver through this site, when it came to check out I was given the receipt for my stay. The difference in cost was $138.00, I contacted Hotel Travel to get a refund, and was told that the Hotel manager should not have given me a receipt, and I was not entitled to a refund of $138.00. Lesson learned.
After booking my reservation online yesterday, through Hotel Travel, I read some bad reviews, which obviously concerned me very much! I'd like to say that I received my confirmation AND even spoke to the hotel directly. My reservation is confirmed without issues. I'll update my review with a 5 star once I actually go on my trip, and thinking positive that it all goes well, without any problems! FYI the price for the room is awesome!
You guys had me scared to death that I'd lost $900 on a hotel reservation in Reykjavik, Iceland. I booked in March 2016 for travel in September, 2016 through the Trivago.com website. About 3 weeks prior to departure, I came upon these horrible reviews & freaked out that I'd been scammed. But the hotel confirmed my reservation, knew my name & had my money. Absolutely NO PROBLEMS using HotelTravel.com.
This motel was perfect, we have nothing but positive things to say about the motel, the room, the staff, the views, the wine and appetizers on Saturday night. The price was very good when you compare it to other hotels/motels in the area. Your on the beach and close to all the other beaches and only 10 minutes from Clearwater beach. We would definetly stay here again
So far it is good site for me. My husband and I usually book here and almost a year now. :)
I booked a 5 star hotel in London through this site, and I believe it was a significant savings over other travel websites. I paid in U.S. dollars and received a voucher from the company, which I printed out and handed to the reception desk at the hotel. Easy! Another good thing about this site is that the quoted price includes the TAXES! I learned of this site a few years ago when my friend and I stayed at the same hotel in Los Angeles, and she got a really inexpensive rate. I would recommend this company based on my experiences.
UPDATED REVIEW... 6/6/2016
Since my first review of Hotel Travel, I have to say that they responded immediately and as of today, they refunded my entire payment. I appreciate their effort by standing by their product. Obviously, their customer service is excellent after my review.
I would stay clear of either of these organizations. I booked a room at the Madrid Hilton through them on April 2nd... the charge went through immediately. On May 15,2016, over a month later, I went to the Hilton to give my voucher and the Hilton informed me that Jac Travel/Hoteltravel had called them that morning and the Hilton had already sold out! Fortunately, I spoke Spanish and fortunately I was a Hilton member. They arranged another hotel close by and although it appeared nice enough, NOT THE HILTON AND I got bed bug bites all over. DON'T USE THIS WEBSITE!
Dear Cathy,
We are sorry to hear of your disappointment while using our services.
In order for us to look into this matter for you and advise further, please email us at en@hoteltravel.com and provide us with your 7-digit Booking ID.
Many thanks & we look forward to hearing from you.
Kind regards,
The HotelTravel.com Team
Gain trust and grow your business with customer reviews.
http://t.co/JP94pN36 is a leader in worldwide hotel bookings and a pioneer in online customer service.
Dear Antoinette,
Thank you so much for your kind review and sharing your personal experience with the SiteJabber community! We appreciate how you summed up the entire booking process in just a few lines. We do our best to make keep things simple and throw in the best savings to top off the experience.
We look forward to repeating the same experience when you need us next.
Kind regards,
Kevin
HotelTravel.com Team