Cathy D.

UPDATED REVIEW... 6/6/2016

Since my first review of Hotel Travel, I have to say that they responded immediately and as of today, they refunded my entire payment. I appreciate their effort by standing by their product. Obviously, their customer service is excellent after my review.

I would stay clear of either of these organizations. I booked a room at the Madrid Hilton through them on April 2nd... the charge went through immediately. On May 15,2016, over a month later, I went to the Hilton to give my voucher and the Hilton informed me that Jac Travel/Hoteltravel had called them that morning and the Hilton had already sold out! Fortunately, I spoke Spanish and fortunately I was a Hilton member. They arranged another hotel close by and although it appeared nice enough, NOT THE HILTON AND I got bed bug bites all over. DON'T USE THIS WEBSITE!