We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation
  • Bookmark

    HotelChocolat.co.uk

Corporate Values

Overview

HotelChocolat.co.uk has a consumer rating of 4 stars from 3 reviews indicating that most consumers are generally satisfied with their purchases. HotelChocolat.co.uk also ranks 9th among Chocolate sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
View ratings trends
How would you rate HotelChocolat.co.uk?
Top Positive Review

“The chocolate from this company has always been very...”

Tim D.
12/19/14

The chocolate from this company has always been very good, although the last couple of boxes I've had I haven't been as impressed with - hard to tell if the quality has been going down recently or if I'm becoming more of a snob with these things. Anyway I thought I'd review it has i placed an order online recently to collect in store, and the service was pretty bad. The website worked well so can't fault that, but when I went to the store to collect the order the staff had a lot of trouble with it, going to the store room several times and asking me for my name and the order number and then what exactly I did order a couple of times when they couldn't find it. In the end they had to create the order again from goods in the store, as they gave up on finding the actual order that should have been prepared. It's the week before Christmas so I can understand they're busy, but I don't think that's really an excuse as they should be prepared for it, especially a slightly higher-end chocolate shop like this. I'll still give them 4 stars overall though, but might move it down to a 3 if the quality of the chocolates really is going downhill.

See positive reviews

Reviews (3)

Rating

Timeframe

Other

michellet11
2 reviews
2 helpful votes
September 30th, 2011
Excellent site full of luxury chocolates. Can be a bit expensive but as a one off treat or a present to a friend or relative you cannot go wrong. The chocolate tastes so much better then Thorntons in my opinion which can be a little to sweet. With hotel chocolat you can really taste the high cocoa content. Lovely.
melloneys
29 reviews
30 helpful votes
February 26th, 2018
I first started to purchase chocolate from here way back in about 2002, I went mad buying from them. My fave were Carribean white chocolate gin truffles and the Calvados milk chocolate ones. But then I found over the years the quality seemed less, the choice less varied, so I took to buying from another shop where you can choose what you get. In the Hotel chocolat boxes there seems to be too many chocolates that are just "meh" in flavour, some too strong, some just there for the sake of them being "different".
The boxes are classy, they scream expensive but are sadly in my opinion lacking what they used to have.
So if you want to impress buy from them, but if it is for your own taste I recommend another store.
timd27
2 reviews
23 helpful votes
December 19th, 2014
The chocolate from this company has always been very good, although the last couple of boxes I've had I haven't been as impressed with - hard to tell if the quality has been going down recently or if I'm becoming more of a snob with these things.

Anyway I thought I'd review it has i placed an order online recently to collect in store, and the service was pretty bad. The website worked well so can't fault that, but when I went to the store to collect the order the staff had a lot of trouble with it, going to the store room several times and asking me for my name and the order number and then what exactly I did order a couple of times when they couldn't find it.

In the end they had to create the order again from goods in the store, as they gave up on finding the actual order that should have been prepared. It's the week before Christmas so I can understand they're busy, but I don't think that's really an excuse as they should be prepared for it, especially a slightly higher-end chocolate shop like this.

I'll still give them 4 stars overall though, but might move it down to a 3 if the quality of the chocolates really is going downhill.

Q&A (0)

Questions? Get answers from the HotelChocolat.co.uk staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Discover award-winning chocolates and luxury chocolate gifts for any occasion at Hotel Chocolat. The ultimate chocolate shopping experience. Hotel Chocolat

How do I know I can trust these reviews about HotelChocolat.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HotelChocolat.co.uk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business