Developed in part with a grant from
the National Science Foundation

HotelChocolat.co.uk reviews

Is this your business?
3 reviews
Mint House Royston
Hertfordshire, England SG8 5HL, UK
Tel: 03444 93 23 23
help@hotelchocolat.com

3 Reviews From Our Community

All Reviews

melloneys
29 reviews
30 helpful votes
2/26/18
I first started to purchase chocolate from here way back in about 2002, I went mad buying from them. My fave were Carribean white chocolate gin truffles and the Calvados milk chocolate ones. But then I found over the years the quality seemed less, the choice less varied, so I took to buying from another shop where you can choose what you get. In the Hotel chocolat boxes there seems to be too many chocolates that are just "meh" in flavour, some too strong, some just there for the sake of them being "different".
The boxes are classy, they scream expensive but are sadly in my opinion lacking what they used to have.
So if you want to impress buy from them, but if it is for your own taste I recommend another store.
Service
Value
Shipping
Returns
Quality
timd27
2 reviews
23 helpful votes
12/19/14
The chocolate from this company has always been very good, although the last couple of boxes I've had I haven't been as impressed with - hard to tell if the quality has been going down recently or if I'm becoming more of a snob with these things.

Anyway I thought I'd review it has i placed an order online recently to collect in store, and the service was pretty bad. The website worked well so can't fault that, but when I went to the store to collect the order the staff had a lot of trouble with it, going to the store room several times and asking me for my name and the order number and then what exactly I did order a couple of times when they couldn't find it.

In the end they had to create the order again from goods in the store, as they gave up on finding the actual order that should have been prepared. It's the week before Christmas so I can understand they're busy, but I don't think that's really an excuse as they should be prepared for it, especially a slightly higher-end chocolate shop like this.

I'll still give them 4 stars overall though, but might move it down to a 3 if the quality of the chocolates really is going downhill.
Service
Value
Shipping
Quality
michellet11
2 reviews
2 helpful votes
9/30/11
Excellent site full of luxury chocolates. Can be a bit expensive but as a one off treat or a present to a friend or relative you cannot go wrong. The chocolate tastes so much better then Thorntons in my opinion which can be a little to sweet. With hotel chocolat you can really taste the high cocoa content. Lovely.

Customer Questions & Answers

Questions? Get answers from the HotelChocolat.co.uk staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
HotelChocolat.co.uk?
Post Review