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Hostinger Reviews Summary
Hostinger's reputation is generally positive, with many customers praising its affordable hosting plans, user-friendly interface, and reliable uptime. The speed of service and effective migration processes are also frequently highlighted as strengths. However, concerns about customer service consistency, particularly in billing and finance, have emerged, with some customers reporting difficulties in obtaining refunds and a lack of cohesive support. While the live chat service is often commended for its responsiveness, there is a clear need for improved communication and streamlined support processes to enhance the overall customer experience.
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Extremly better hosting service and customer support and have been so pleased with the service. Website management service is a bit more than I imagined. I love about Web Hosting service of hostinger is that someone is always at the ready to help me.
Really slow refund policy, you make an offer and charge for four years instead of one year.
Hostinger will take advantage of any vulnerabilities or errors in your installation by offering an upgrade as a solution (it isn't) instead of actually helping you resolve the issue. They are happy to take your money.
Dear Justin,
We're sorry about this situation, but thank you for sharing your feedback.
If you have any suggestions or other details you'd like us to know, don't hesitate to contact us at quality@hostinger.com — we hope to improve our services and be the best partners possible for you.
Kind regards,
Gabriela
I am not allowed to log in with my email and password. I have to use the social log in.
Does anyone else have this problem?
Hello, Simon,
We're sorry to hear about this, but thanks for sharing your thoughts with us.
We noted your last interactions with our Customer Success Team — if the tutorial they provided was unhelpful, please reach out with more details, and we'll do our best to solve this.
Bst wishes,
Gabriela
Hostinger is the best for making your website dream, they help in chat quick and your website is live all time
This hosting company is a very good hosting provider their support team very nice and kind thank you
I am using Hostinger for the past three years. There is no scope for the complaint of service. They provide just like they promise! Customer support is just amazing. Quick resolutions for any issues!
10/10 points for speed /services, and prices, but 5/10 for customer care live chat support. Wait time too much and they always suggest articles to read.
I am using Hostinger service i am satisfier and enjoy i rated for Hostinger all Services is 5 Star.
Like Speed is Good and help support is Quick. I Love Hostinger
Thanks.
Your servers are fast and reliable. The website hostinger.com has an intuitive layout. I can figure out how to "administer" a website without having to know the details of server side process.
Good but I got a contradiction on creating a subdomain. Since it required to repay charges even though I have an account I paid for it. What can I do to resolve a subdomain?
Thanks all super. Everything is working. Thanks all super. Everything is working
Always showing fake issues. Many time website gets down. I have all the resources, but still it showing a message to upgrade the plan. Hostinger sales team always disturb clients to upgrade their packages. They are greedy than providing a better service. I DO NOT recommend hostinger to anyone.
Dear Shamsher,
We are sorry to hear about this situation. Our team noted your feedback, but we invite you to share your complete experience with us via quality@hostinger.com. We'll be glad to hear from you.
Sincerely,
Gabriela
Basic service is good, but support can leave you in limbo.
Hi, Wexdan,
Thank you for sharing your experience — our goal is constantly improving our services, and your feedback is essential.
Best wishes,
Gabriela
I am glad for using the "Hostinger" Premium Subscription since 2021. It helps me to do my passion with less investment.
Start-Up business with "Hostinger" is one of the best hosting platforms that I have experienced.
My several sites are going down again again again. Customer support staff says that there is malware and the Hosting team is working on checking and removing the malware. Unfortunately, this situation is continuous for the last 3 weeks. We are ruined because they do not hire or retain good security staff and Hosting is failed to get the sites disinfected durin the last two weeks.
Hello, Moshin,
Thanks for sharing your concerns. We appreciate the opportunity to learn your needs better as it helps us to improve the service for you.
Our team located your account, and we noticed that our specialists await more information to help you with your dashboard — don't hesitate to share the whole situation with us, as we're ready and eager to help you.
Warm wishes,
Gabriela
You have good operationals systems but you are just a little bit more expensive than others
All is ok, but you don't provide call support to indian customer. So most of the our customer disappointed
Dear Vishal,
Thank you for reaching out to us! We believe it is best to assist our customers via messaging, as it's much easier to provide helpful links, screenshots, and explanations this way.
You can get in contact with us using these channels:
- Inside the hPanel, at hpanel.hostinger.com/help;
- Email: support@hostinger.com;
- Private messages on our official Twitter and Facebook Pages.
Let us know if you need a hand!
Warm regards,
Gabriela
I do not feel this is a good system. I can't work out how to build my website. There is so much jargon and the tutorials are unhelpful.
Hello there,
We'd like to thank you for your feedback — we believe listening to our customers is the best way to improve our services.
Whenever you have questions or need a hand, be sure that contacting our Customer Success Team is the best way to go! They have the expertise and are available 24/7 on the official channels — so they've got you covered no matter what.
Best regards,
Gabriela
Hostinger provides an excellent hosting experience.
From the business
Start your online journey with fast and secure web hosting that enables you to take the Internet by storm.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
Choose Hostinger if you are looking for:
• Easy-to-use custom hPanel
• 24/7 professional Live Chat support
• 4x Faster WordPress hosting
• 99.9% Uptime guarantee
• Affordable prices
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Janice,
Thank you for sharing your feedback — it's essential to our growth as a service provider.
All the best,
Gabriela