357 reviews for Hostinger are not recommended

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Criarte W.

Brazil

1 review

0 helpful votes

No support on Hostinger at all…

June 11, 2024

After months of problems with Hostgator VPS I've decided to change to Hostinger and guess what? Problems... I love the Hostinger VPS, but when you face a problem, they don't care if all your websites are offline, my websites are offline since yesterday, first thing in the morning when I'm check again... same thing, call for support all sites offline and no solutions, they've said that they are investigating but never found a solution and my website follows ALL OFFLINE til the moment!
Looking at the documentation on Hostinger I found something about the cpu usage, which I think is my problem, so they say...

"CPU
When you reach the maximum threshold for available CPU, your website becomes slower and starts scheduling requests from your visitors instead of serving them instantly. There will be no error messages, but the website will feel sluggish.

Find out your website's peak hours and ensure your CPU stays below 80% during the busiest times. This will guarantee that all visitors have the best possible experience on your website. "

But they didn't mention in the documentation that they will cut you off and all websites on your VPS will be shutting down, which is my case.

Resume of the history, if you are in a shared host on Hostinger and things goes well DON'T MIGRATE TO VPS! End of the story, on Hostgator I've problems with memory usage, on Hostinger is CPU so, be careful when you decide to change!

End of the day and things are going as same, even after the Hostinger reply, they did do nothing about it, so if you see a reply in bad reviews, know that is like a robot replying, already stop my server by now and put all my websites to sleep because my VPS SERVER KVM 2 simply not work, another thing that I clarifying here is that on my VPS Panel I have the upgrade button but the downgrade is missing... So... The support does nothing to help, and if you upgrade your server, there is no way to downgrade besides speaking with chat support that does nothing, be advised!

They shutdown my VPS, all my websites are offline, nobody does nothing to help in solve the situation, my VPS is not mageble because of high usage of CPU and I can do nothing, so the only way to work on the problem is upgrading, but if I upgrade that's no way back, I need to buy a new VPS and start all the configuration and migration of files to the new VPS, now answer me, this a way to work on a hosting company? Put your client in a position that they can do nothing to solve a problem and nobody does nothing to help? Worst company ever, if the services are working ok, if you have a problem you`re dead!

Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.

This is what HOSTINGER will do for your business!

Tip for consumers:

Even after they reply on trust-pilot nobody do anything to help solve the problem

Products used:

VPS KVM2

Date of experience: June 11, 2024