From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I chose them for a recommendation. But so far my first exercise (to point my domain to hostgator) has not worked! This is going to be my 4th tine with customer support. And the last time I triple double checked everything! Very frustrating
Appears to be user friendly for novice website user
Hey Brooke,
We are definitely user friendly for people of all skill set! Thank you for your review!
DJ
Customer Advocate at HostGator
The price is the best and the interface is easy to use.
Hi Micah,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
A youtube video showed the price. Nexxuss was offering the same service for 190$ this was what you offered was definitely in my budget
Hi Isaac,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
My domain was deactivated because I didn't verify my email. I really thought my email was already verified since all my billing info an other notifications were going to my inbox. There should be an initial verification process to avoid this kind of misunderstanding. Other than that this service is great so far. I wish I didn't have to wait up to 48 hours for my domain to re-register, this is the worse possible time to be down due to being the last working week before the holiday this month.
Hi Lafayette,
It's unfortunate to hear you had run into these problems but we are glad to hear it's been resolved. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Saw a video on youtube with a discount and it looked simple to do.
Hi John,
Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator
Porque me pareció atractivo el precio y porque fue la recomendación de neetwork
Hola omar
Siempre estamos felices de escuchar esto. ¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Omar,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Por ser efectivo, seguro y simple de manejar
Hola Hiram,
Gracias por la gran crítica.
DJ
Defensor del cliente en HostGator
Hi Hiram,
Thanks for the great review.
DJ
Customer Advocate at HostGator
I thought it would be easier to have everything I need for building a website on your hosting service.
Hey Bin,
We would be more than happy to see what is going on. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
My website got transferred to hostgator within 24 hours and it's live so quickly.
Hey City,
We are so glad we could get your site up and running so quickly. Thank you for your review!
DJ
Customer Advocate at HostGator
Brilliant customer service. I am pleased with my compliant being handled in few hours.
Hey Adeola,
We are so happy we could take care of your issue. Thank you for your review.
DJ
Customer Advocate at HostGator
It is a bad site i have ever seen. None of the domains, panels working. I don't recommend hostgator.
Hey Osman,
We are saddened to hear you feel this way but we do want to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
I like how well the website works but it is difficult to teach myself the best way to make a website
Hey Christian,
You got this! We believe in you. You can always reach out to us if you need any assistance.
DJ
Customer Advocate at HostGator
Twice in the past couple years I've tried to use HostGator and both times my account gets locked and I get stuck in some weird loop of "Account verification". I pay my bill, yet I can't use the service or manage anything. I had HostGator years ago back in like 2009 and always swore by them but this reoccurring issue has got me really considering switching. I can't even manage my new businesses site :/
Hey Chris,
From the sounds of it, you need to purchase a whole new account to start. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The best i really love the service and even the agents
Hey Ahmed,
We just love helping our customers! Thank you for your review!
DJ
Customer Advocate at HostGator
Reviews on various sites as well as a friend recommendation.
Hey Stacey,
Our reputation is pretty solid! Thank you for your review!
DJ
Customer Advocate at HostGator
Attempting to make the switch from GoDaddy. I have reached out to customer service 3 times not concerning connecting to a MySQL database. NOBODY has been helpful AT ALL and there is no online help either. A simple database connection has taken me hours already and I am still not able to connect. This is definitely not a good introduction to HostGator!
Hey Russ,
Let us get you the answers you are looking for. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Went on a youtube channel and was suggesting that one
Hey Rachel,
Thank you for your review!
DJ
Customer Advocate at HostGator
Shopped around and compared value and brand reliability.
Hey N,
Thanks for choosing HostGator!
DJ
Customer Advocate at HostGator
Ability to have multiple domains and sites through one single platform
Hey Jason,
That is just one of the many perks of choosing HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carolynn,
Let us take a look into this. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator