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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I had previous experience with hostgator service. It as good.
Heard about on Jordan Harbinger show, needed a domain
Hey Tricia,
You came to the right place! Thank you for your review!
DJ
Customer Advocate at HostGator
Great reputation, trusted and established hosting company; price of whole package, including SSL (my previous host charged extra annually for SSL, so it worked out more expensive for less).
Hi Angie,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Tiene una de las mejores expericias de compra muy rapido y seguro
Hola eduardo
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Eduardo,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Just used to another REseller account from 10 years ago, trying to learn all the new functions and needs.
Hi Jason,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
Super bad service. No proper instructions and guide. The email reset password had a link which point to localhost in plesk. No instruction or user name password provided for pleask. The site has 503 error every hour. Some of the faq page doesn't open at all.
Hi Ruchi,
Oh no! It's unfortunate to hear you have been running into these problems while using HostGator. Rest assured knowing I have brought this to the attention of our escalations team and they will be in touch soon to help you out. Thanky ou for letting us know.
Marissa
Customer Advocate at HostGator
Paracerque il est rentable, facile et efficace
Hola Abdelghani,
Queríamos informarle que creamos un caso para que nuestro equipo de esclations se comunique con usted solo para asegurarse de que todo esté funcionando correctamente. Esperamos tener noticias suyas pronto, gracias por los comentarios.
Marissa
Defensor del cliente en HostGator
Hi Abdelghani,
We wanted to let you know that we created a case for our esclations team to contact you just to make sure everything is working correctly. We hope to hear form you soon, thank you for the feedback.
Marissa
Customer Advocate at HostGator
Godaddy did me dirty when i need them most and i watch that guy on youtube that put together a word press site and he use you guy and i think he is all right do as i do and receive as i receive. Is the moto i live buy. With that take it easy and if it is easy take it twice.(:
Hi Scott,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Es más confiable por ser más conocida en nuestro medio
Hola Emmanuel,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Emmanuel,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Delay in support, they auto renewed me without informing though I opted out. They told me they will refund, I am waiting since 4 days, but no body get back tom me. Very disappointed. If there is less than 1 star I will give.
Hi Majdoleen,
Oh no! It's unfortunate to hear you have been running into these problems while using HostGator. I know our refunds can take 5-10 business days to hit your account but I absolutely want to make sure it is on the way. Our escalations team will be looking into this and reaching out to you. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Not easy or intuitive to set up. I've been working on figuring out how to access a simple WP site for about 6 hours.
Hi Steve,
It's unfortunate to hear you have been running into these problems while using HostGator. We would be more than happy to reach out and help you out in any way we can. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Actually, I was never able to build a website until I found you guys.
Your 'E-Z' to use software took me buy the hand and turned me into a real pro. Can't thank you enough.
E-Z Lloyd
Hi EZ,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Recién comenzamos a usarlo y parece muy buen producto
Hola mayra
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Mayra,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Reasonable pricing for the allowed number of files, domains, site traffic, etc. and the free SSL.
Hi Susan,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
You billed me two weeks before my billing date. Awful. Give me my money back.
Hi Brady,
Oh no! We definitely want to take a look into this and help you out however we can. That being said our escalations team will be in touch with you soon to get this resolved. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I am new at this and trying to figure out how to get started on my website wiht no success
Hi Tony,
I am sorry to hear you have been finding it difficult to get your website started. I have created a case for our escalations team so they will be reaching out to you soon to do whatever we can to help. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
HostGator was highly recommended through a website tutorial. I called HostGator to fix an issue while building my website and not only were they polite and helpful but fixed the problem quickly. Thanks HostGator!
Hey Robie,
You are most welcome. Thank YOU for your awesome review!
DJ
Customer Advocate at HostGator
I am having a great experience navigating the back end, the portal. Great hosting service. I am having a good experience for now!
Hey Sandra,
We are so glad to hear this. Thank you so much for your kind review!
DJ
Customer Advocate at HostGator
The price was right and it has been a learning experience
Hey Dustin,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Incredible amount of unsolicited phone calls from developers at all hours of the day and night. Will not use HG again, guaranteed!
Hey Mike,
Sounds like you may not have selected domain privacy. We would love to see how we can make this right. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Asif,
That makes us so happy to hear! Thank you for your review.
DJ
Customer Advocate at HostGator