From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Good prices and service. Security and stability have been 100% since day one.
Been a customer for over 3 years... generally things work...
Hey Nicholas,
Thank you for your patronage and review!
DJ
Customer Advocate at HostGator
Easy to use features, great design and a good price
Hey Abdilahi,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
Problem with wordpress still exists, this is day 2 with absolutely no fix from HostGator.
Hey Shantel,
We are more than happy to get you a fix! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Competitive price and great services. Easy to set up and excellent features.
Hey Marton,
All great reasons to choose HostGator. Thank you for your review!
DJ
Customer Advocate at HostGator
I have another account and have been very happy with it.
Hey Rosalinda,
We're happy that you're happy! Thank you for your review.
DJ
Customer Advocate at HostGator
I am not able to log in to wordpress, nor even attempt to. My new domain is not working at all and it cannot be accessed. My attempts to resolve via live chat have been unsuccessful with no assistance provided and then the chat being closed "due to inactivity" while I waited for a response after providing the domain that was not working to the assistant.
Hey Eric,
We will be more than happy to assist and get you taken care of. We have asked an Escalations Manager to do just that!
DJ
Customer Advocate at HostGator
The availability of unlimited email and the cost associated to the site
Hey Anthony,
That is a pretty sweet deal isn't it? Thank you for your review!
DJ
Customer Advocate at HostGator
Youtube videos / articles while browsing good steps for first website for my business.
Hey Brenden,
Those are great tools to use for starting your website! Thank you for your review!
DJ
Customer Advocate at HostGator
I migrated three sites to you last spring - and they disappeared. I have spent hours trying to figure out what the problem is. I finally learned that I needed to change the nameservers - which I finally was able to do two days ago - and they're still not working. Obviously should have never migrated over the sites
Hi Donna,
We definitely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I heard it was a good and easy to use site. So far it hasn't been so. But, I think that's as much my fault as anyone else's. Still, it's frustrating.
Hi Michael,
Oh no! Our escalations team will be in touch with you soon to see what we can do to make this right. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
Please improve your affiliate dashboard. It's not accessible. And hosting service, When I'm trying to access my website. It shown site not reached. Resolve both issues and mention me. I will Update my rating.
Hi Ahmad,
We definitely want to do whatever we can to get these issues resolved for you. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Facilidade na hora de manusear as ferramentas e um excelente preco
Hola Valmir,
¡Gracias por el tipo evaluación!
Marissa
Defensor del cliente en HostGator
Hi Valmir,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
The worst customer service and company I have ever used
Hi Kim,
I am sorry to hear this has been your experience while using HostGator. We would love to look into this and see what we can do to make it right. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
I've been using Hostgator for many years have never had any issues.
Hey Rick,
We just love hearing that! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Because a professional website designer recommended you, along with PC magazine.
Hey Derek,
We would love to know why we got a low rating. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
A newbie at building websites, still navigating my way around. Your site appeared simpler to use than some others.
Hey Joseph,
You got this! We believe in you! Thank you for your review!
DJ
Customer Advocate at HostGator
When I signed in, my user name was not accepted. I tried typing it manually and not a saved version. I tried the portal and the website builder. Nothing worked, but I used the same user name, my email, every time. Your customer service rep, Sushma, could not understand that the user name was the issue and reset the password unnecessarily, causing me more issues. This has not been an acceptable start.
Hey Janet,
We definitely want to get you help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Got good recommendation, had good experience in the past
Hey Zvi,
We are so happy to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
I have seen the site as exciting and a bit easy to go through the steps of hosting a domain
Hey Milton,
Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shon,
That is exactly how we do our hosting! Thank you for your review!
DJ
Customer Advocate at HostGator