From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Drake fixed it all! It was an awesome experience and I cannot say enough about the guy I talked to. He was knowledgeable, easy to talk to, easy to understand and incredibly helpful. This is already a much better experience than GoDaddy.
I was told by sales that I could build something similar to this Thank you for reporting your concern to the City of Austin. Your service request for Tree Issue ROW has been added to the service request tracking system and assigned the unique service request number 22-00048449. This number is the official reference number for your service request if you need to inquire about it in the future. It can be used in conjunction with your E-mail address to obtain the latest available status via the Internet.
Click on the following link to check the status of service request number 22-00048449.
https://austin-csrprodcwi.motorolasolutions.com/StatusCheck.mvc/StatusCheck with
Wordpress and Woocommerce. I am still trying to figure out how to do this.
Website down. Customer support is very slow to respond.
Hey Anthony,
We would be more than happy to get you assistance. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Best, so flexible, excellent support team 24/7, fully automated WordPress install.
Hey Karl,
You described HostGator to a T! Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I was hoping this was really easy because of the cheap, but instead i'm getting a bad response and attention from you, your vague manual is not ready for the product i purchase neither your team to solve this package
Hey Andres,
We are more than happy to assist! We have asked an Escalations Manager to reach out and see what we can do!
DJ
Customer Advocate at HostGator
I purchased hosting package with one free domain. But I can still see domain is available for purchase and i am not able to see this in hostgator... Very frustrating and not promising..
Hey Waseem,
It looks like your issue may have gotten solved yesterday but we want to make sure! We have asked an Escalations Manager to reach out and check!
DJ
Customer Advocate at HostGator
Cannot get email working. On with support all weekend and still cannot receive emails. Frustrating beyond belief.
Hey Allen,
We would be more than happy to assist you. We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Por la comodidad en los precios y en la ayuda para poder aprender
Hola Maria,
¡Gracias por el tipo evaluación!
Marissa
Defensor del cliente en HostGator
Hi Maria,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Ever since signing up with HostGator I get at least 5 spam calls per hour on my cell phone, plus another 10+ "let me help you build your website" emails a day. It's overwhelming.
Hi Jamie,
We definitely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
The price was good and you used to be a better company with better hosting and platforms. Now id like to even move my domain registration away from you as you raise the price each year.
Hi Erron,
It's unfortunate to hear you feel this way about HostGator. Our escalations team should be in touch soon to see if there is anything we can do to make this right. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
Because hostgator has been around a long time and good customer service.
Hi DeWayne,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
I would like more content shared with me regarding my website and updates.
Hi Julian,
Oh no! We definitely want to reach out and see what we can do to help you out with this. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Your site is fraudulent. Automatic charge without consent on renewal and non-refundable is how you lose clients.
Hi SangJoon,
I am sorry to hear that this has happened while you were using HostGator. We definitely want to look into this and see what we can do to make it right. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
It has hosting domains. But it is very confusing to use and I cannot even access my "WordPress site" which I did not want in the first place.
Hi Weston,
It's unfortunate to hear you have been running into these problems while using HostGator. We would be more than happy to look into this and do whatever we can to help out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I think the web page editor is very hard to figure out.
Hi Michele,
Oh no! We definitely want to see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I worked with them years ago and they're very helpful..
Hi Michael,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
My other Hosting was coming due at a huge price... Host Gator was better priced and better services.
Hey Michael,
Thank you for such an awesome review! We appreciate your feedback!
DJ
Customer Advocate at HostGator
Good website helper that can support your project.
Hey Muhammed,
You are exactly right! Thank you for your review!
DJ
Customer Advocate at HostGator
I claimed for refund. My money has not been refunded so far
Hey Nurdin,
We see you just cancelled your account today. It can take anywhere from 5-10 days for you to receive your refund depending on your financial institution. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
It is great and I am getting better with the process
Hey Kelvin,
That is so awesome to hear! Keep it up!
DJ
Customer Advocate at HostGator
I chose HostGator for its ease of operation, and affordability.
Hey Ali,
You won't regret your decision! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jack,
Drake is pretty awesome! Thank you for your review! We will let him and his supervisor know just how well he did!
DJ
Customer Advocate at HostGator