From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I've been with hostgator for a long time and it is the best hosting service provider ever
I have contacted support several times about the issues with my website telling me that it is unsafe, error messages and the website just showing writing and no images. After over 2 months it still continues to do this. I can not even get logged in to do any editing now. I also have the issue saying my website is not https and that was supposedly fixed 2 months ago. I can not get any customers on my site as long as these issues remain!
Hey Sherieanne,
We would love to get this fixed. We have asked for an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
24-hour contact, scalable, ability to host, ecommerce
Hey Michael,
All good reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
Websites these days can be a little intimidating for us hobbyists. HostGator Tech Thanusha fixed my problem almost immediately, pointed me to some information and instructions, and got me settled in just a few minutes.
Hey Jill,
We do offer that! Thank you for your review!
DJ
Customer Advocate at HostGator
Stupidity. You offered a cheap hosting package. It's been a nightmare ever since.
Hey Betsy,
Oh no. We don't want you to feel that way. We have asked an Escalations Manager to reach out once they get the chance.
DJ
Customer Advocate at HostGator
My sites are down and I am still being charged. I was told to optimize, but cannot due to a PHP limit. I deleted sited thinking this would help and it has not so far been unlocked.
Hey Elhiem,
We will defintiely look into this and get back to you.
DJ
Customer Advocate at HostGator
Very good, thank you for always see my website and get more reviews online.
Hey Luis,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
Not sure, but I'm here so lets make it the best experience for both of us, okay?
Hey Jeffrey,
We agree! Thank you for your review!
DJ
Customer Advocate at HostGator
17 Years, Hundreds of Websites, a Few Servers lol. And still #1 in my book. Hundreds of students, friends, and associates have asked who I recommend, and the answer is always HostGator hands down.
Hey Drew,
Thanks for sucha an awesome review!
DJ
Customer Advocate at HostGator
Not sure. It was the first thing that popped up. Bye
Hey Vernon,
Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
Overall, the experience is good as a Windows Hosting package, but there are items missing such as the ability to access my MSSQL database via Plesk. This is forcing me now to obtain hosting from another provider (SMARTERASP.NET) as they do provide this feature. I had contacted Hostgator about this, but got no result.
Hey Nabil,
Thank you for being a part of the HostGator family!
DJ
Customer Advocate at HostGator
Needed a reliable host for our company website and one that was easy to work with
Hey Catherine,
Reliable is what you get with us! Thank you for your review!
DJ
Customer Advocate at HostGator
I chose Hostgator, moving after my site was hacked and the host I had, did not seem to care. So, I went searching for a new host.
Hey Melinda,
Thank you for your review!
DJ
Customer Advocate at HostGator
Everything was solved with no problem. The problem was resolved.
Hey Neil,
Thank you for your review!
DJ
Customer Advocate at HostGator
Because everything said it was the best - but the rudeness & attitude has me looking for new host
Hey Mark,
We do not tolerate rude behavior of our agents. We would like to speak with you. We will be reaching out soon.
DJ
Customer Advocate at HostGator
There is no help we pay money for one month for nothing
Hey Mohamed,
We would like to help. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Great
I had to call for some technical questions and The customer service representative helped me resolve the issue and made sure everything was to my satisfaction.
Hey Joe,
We are always happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
Access to email is constantly changing and I have to login into my Portal > Into emails > check the email account, to be able to access my inbox
Hey Victor,
There is a much easier way to check your email. All you have to do is type yourdomainhere.com/webmail and it will direct you to your login page for webmail!
DJ
Customer Advocate at HostGator
In the more than a decade of been your client I feel that you have kept your part of the bargain, so far so good.
Hey Roberto,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Your service is super bad. I always have problem with my SSL even after I renew it. It was a bad choice picking your service.
Hey Meng,
We don't like to hear this. We want to fix this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marwa,
Thank you for your review!
DJ
Customer Advocate at HostGator