HostGatorReviews 13,393

Horrible support. After a couple of decent experiences, couldn't change active theme on my WordPress site. Two support people tried changing it and couldn't do that either. Escalated to their "WordPress Specialist" and scheduled a support call for 11am this morning. Of course nobody called. I ended up fixing the issue on one of my websites by uninstalling and re-installing WordPress completely. The other site is still broken. No support available. Asked them for my money back because I want to switch hosting company but they refused. Will be initiating chargeback via credit card.

Another issue, Force HTTPS Redirects is not available (grayed out/disabled) for both of my sites in cPanel. Had to edit my.htaccess file to fix that. At least they had a video for that, Still wasted over an hour on that.

They are cheap, but you get what you paid for.

HostGator is a reliable and user-friendly web hosting provider. They offer a wide range of hosting options, including shared, VPS, and dedicated server plans, all of which come with a 99.9% uptime guarantee. The control panel is easy to navigate and the customer support team is always available to assist with any issues or questions. Overall, HostGator is a great choice for anyone looking for a dependable and affordable web hosting solution

I had Mayur help me out today regarding domain redirection, SSL, and SiteLock issues. I found some information along the way which I should have read the fine print regarding after one year of the free upgrade Postive SSL and SiteLock that I needed to pay for renewal. However, this experience is about the interaction between myself and Mayur. Mayur was very informative about the redirection as I did not think it was possible to have the domain.com redirect to domain.ca as the latter domain is from another webhost company due to Hostgator not being allowed to offer domain.ca domains. I am content that I am able to place the free SSL certificate on domain.ca and have the domain.com (purchased through Hostgator) redirected to it. Thanks to Mayur for your assistance! It is greatly appreciated!

I have been in contact with your support team more than 10 times in the last 2 months and every person that I have been in contact with has been very sweet and helpful and I then always give a good review after the chat, but unfortunately after 2 months the problem is still there. Let me give you a quick summery of the problem I have
I have a website and hosting with HG peppstuckshop.com and I was in the process of creating another website but the domain name was with Godaddy and I wanted it all under one service provider so I transferred the domain guidetoketosis.com from Godaddy to HG and upgraded my hosting package with HostGator (big mistake)
The website that I wanted to load on that domain is a pre-built website purchased from thePLRstore,com my agent (web builder) and I tried numerous times to upload the website without success
So after a chat with one of your support team on the 27/12/22 and he assured me that it is all working fine now I was still not able to load the website
I was now at my wits end so I reopened my Godaddy account bought a new domain and hosting and loaded the website the same day the website is now ketosis4u.com I guess I won't need the domain guidetoketosis.com anymore.

My site is live, which is important, and when I have needed customer service, I have been able to receive functional support through HostGator chat. Support has not been able to resolve my issue in the way that I would've preferred.

I emailed for help, and someone always emailed me back within a day and even called for more help.