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Horrible support. After a couple of decent experiences, couldn't change active theme on my WordPress site. Two support people tried changing it and couldn't do that either. Escalated to their "WordPress Specialist" and scheduled a support call for 11am this morning. Of course nobody called. I ended up fixing the issue on one of my websites by uninstalling and re-installing WordPress completely. The other site is still broken. No support available. Asked them for my money back because I want to switch hosting company but they refused. Will be initiating chargeback via credit card.
Another issue, Force HTTPS Redirects is not available (grayed out/disabled) for both of my sites in cPanel. Had to edit my.htaccess file to fix that. At least they had a video for that, Still wasted over an hour on that.
They are cheap, but you get what you paid for.
Tip for consumers:
Don't. Just don't. Pick anybody else.
Alexander G.'s review of HostGator earned a Very Helpful vote
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Expensive but reliable and stable service. Confusing pricing for all the add-ons like domain...
Hey Alexander,
Reach out to us at reputation@newfold.com and we can help!
DJ
Customer Advocate at HostGator