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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Although my intentions were for a small business... because I listed my phone number with HostGator... I've been attack with spam callers regarding my domain. I never had this issue with GoDaddy and will be returning to them from now on.
Great experience every time that I have contacted HostGator for support. This is a clear advantage over another hosting company I have used, where wait times are supposedly 60 minutes or more, and the callback option didn't work for me, anyway.
The experience one could have.Margie knew and understood everything I needed
Without hesitation walked me through it like a breeze,felt like she could have done this in her sleep.
Which I could get her every time.
I have been helped by multiple chat support representatives but Sachin was the best hands down, quick, efficient, knowledgeable, and pro tips. I could go on. She was able to help me within a short amount of time. Speed, and smiles :)
Rep Devine is knowledgeable, User friendly. Great Service.
Especially because I am technologically challenged, whenever I get an error message instead of entry to my website, I am distressed! Today I did look for an answer online and tried to resolve the error issue on my own. That did not work! So, I entered the HostGator Support Chatroom... And I am forever grateful for the patient, courteous, knowledgeable encounter with Mahesh in HostGator Customer Service. Now my problem is history and my website up and running!
I have never experienced such as frail security setup as the servers at HostGator do, and it is leading me to believe that they're relationship with SiteLock is the reason why.
For over a decade I have used Hostgator, in some form or fashion, and still have a couple of low-maintenance sites on their plans. However, there are consistent Malware "issues", and during these "issues" I have been aggressively pushed to buy SiteLock, who uses scare tactics and misinformation to bilk customers who are panicked
I would guess that, given HostGator's partnership with Sitelock, that Hosgator earns revenue for each referral to SiteLock
I have NEVER had any of these kind of issues on other hosts, such as HostDime, BlueHost, AWS, Cloudways, Kinsta, WPEngine - but HostGator "security" seems fishy
I have filed a complaint with the FTC and hopefully they can explore deeper, but I am starting to think that something "off" is going on in regards to HostGator's server security, which is either flush with vulnerabilities, putting tons of customer websites in jeopardy OR is purposely setup for SiteLock opportunities to funnel in
Either way, HostGator's practices here are worth questioning
Best web hosting services around and best priced. Also their customer service is 24/7 and they have a amazing team of highly intelligent individuals that work for them. They hear from me quite a bit but they work any issue that I have out I'm a matter of minutes.
I will only use HostGator
It was very through and easy to be around portal easy to work with and be around the system
Very good, thank you for your help and support thank you for any further assistance please
HostGator has helped my first website building experience very easy and not overwhelming.
I had a great experience but I had an issue with the payment HostGator team support helped me with the issue
Agent was very helpful and professional.they are always caring about you
Angelo made things happen and is an asset to hostgator. He has what it takes to make things happen. Thanks again for your persistence and knowledge.
I had several issues and my representative was very knowledgeable, patient and helpful to walk me through all of my concerns -
I am very satisficed with the support i receive with Host Gator
Keep up the good work!
Extremely problematic to refund payment on CC, 4 days after signing up without any prior explanation or warning - only to find out that the service was canceled. No notice on the email, I had to enter the support chat to get any information.
Totally Nightmare. The real face of hostgator hiding behind false internet adversting
We have the Business Plan and the problems started immediately after activating our account. First there was problem with their SSL and then cdn. The built in CDN wasn't working and they were informed so many times about that. Site was constantly going down even on few hundred traffic. We suffered greatly from slow loading pages. Everytime their useless support reverted back to us their response was robotic. That it is new feature and they are slowly rolling that out to other business plans. Why would you offer that in your terms? We lost a great deal of marketing budget bcs of lack of performance of our website caused by hostgator. When I asked for the refund since they were unable to produce a solution they refused!
This is their level of service for a premium plan just imagine what they would be doing with small customers who are buying cheaper plans!
NOT RECOMMENDED FOR SERIOUS BUSINESSES!
Sites were not receiving the SSL certs upon creation. The newest add account to my reseller account couldn't be accessed properly due to no cert. Tech Support Rep. Was respectful, helpful, and quick in resolving the issue. Have always had good experiences with Host Gator customer service and tech support.
I dialed tech support the other day. Anjali was my assistant. I had an issue with my SSL. Anjali was swift to assist and sort out my issue in no time. They went further and offered me invaluable advice on what I could do to permanently sort the issue and were more than helpful to offer workable options to my SSL problems. I was more than happy to have dealt with Anjali at Tech Support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members