From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Vijeth has helped me with an email issue that caused my company a lot of problem. Vijeth has been very patience and helpful. I have talked with 2 Hostgator support yesterday, they gave me ways that could fixed the issue but nothing worked. Vijeth understand the issue clearly and did not waste anytime.
The host gator is the ultimate website for the webhosting connection itself wherever.
Con ustedes tengo el mejor Servicio en Hospedaje y Dominio, y Atención y ayuda al Cliente
I had the most awesome experience today! HostGator answered each of my questions with clarity and patiently walked me through step-by-step so that I could achieve the result that I sought. Thank you again, HostGator!
Had to verify my google merchant account on my website pennywisebuy.com. Tried and failed including an HTML tag to the header of my homepage. Got an error message and was asked to use STFP. No idea what that meant. One of their capable assistants came to my rescue. He was an expert that sorted me out under a minute. Service excellence at its best. Thanks basil francis
On January 6, after the regular agent could not help me, I was given a ticket (case #*******) to fix a CodeGuard database issue. I received a reply on January 15 saying the problem was VAGUE. I replied that it wasn't VAGUE and re-explained the issue. A new agent reply saying she understood. Thinking it had been taken care of, it was not until today that I went back in to see that NOTHING had been fixed.
I called your Technical support department again was very fortunate to be connected to Dexter Y. I explained the previous calls and the issue. He put me on hold and within 1 minute, he had fixed the problem! The database was reconnected to the correct domain and was in the process of updating.
I am thrilled with this most excellent service!
It is too bad that all of your agents and upper level teams are not that expert at handling these issues. But, again I have to say having a great agent such as Dexter Y has revived my faith in Hostgator. I have been with you for many years and have 3 dozen clients hosting with you, so you are still the best although is sometimes takes a few calls to get the right experts on the line.
My website had been down for over 24 hours. I communicated with at least 4 different customer service persons in your organization. They all let me down. They were either uninformative, or evading questions i had, because they did not know the answer. However, once I reached Mayre, i explained to her my problem and mentioned my anxiousness is not directed toward her personally. She not only understood, but she took it upon herself to communicate with technicians who could give her answers while i held on the line. She was patient and not frustrated or intimidated at all. Once she had the choices in front of her, she gave me the options. We discussed for a moment, I approved one, and she handled the fix by herself. She turned out to be great. Just what i needed. This person is a perfect example of proper customer service. She should be a manager, and if she isnt yet, you should make her one. Let the others learn from her. It is my honest pleasure to take the time to give her credit. She deserves it.
Friendly customer service, customer service rep always available
Ate agora estamos tudo ok, nao tive nenhum problema e meu site esta sim no ar e pretendo utiliza lo profissionalmente.
Customer support is what sets HostGator apart. You can compare prices and technical specifications and find a great many web hosting companies that would appear to offer very similar services. I have never found a hosting company that offers 24/7 customer support with the level of expertise and dedication provided by the folks at HostGator. I can trust that if there is any problem with the websites I host for clients that I will be able to get it solved quickly with the help of HostGator technical support.
Very professional and patient! As I am new to this and it helps a lot of my concerns. Great customer services
I have been using Hostgator for domain register/renewal for 5 years no problems. Support is oke everthing is ok
Affordable and i remember it being easy to use on my previous website
Pretty happy with the offering, haven't have any issues
Paul was so helpful today. I called at around 3:30 pm EST in the USA, and he was polite, patient, and respectful. He also encouraged me to not feel badly because I couldn't figure out how to connect some things. Paul is a tremendous asset to your company.
I can honestly say my experience of dealing with HOSTGATOR has been a truly good one. Whenever I had a problem, it was resolved immediately and with professionalism. The only complaint that I have is that the price keeps going up. Other than that, it is a great hosting service.
Very nice the agents of the technical support team, always help to solve the problems
Türkçe menülerin olması ve tüm sistemin anlaşılır olası harika, Ayrıca ücret politikası çok iyi. Çok memnunum. Teşekkürler
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members