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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Your support staff is among the best. So patient and kind. Nothing will ever replace a live person with knowledge to help lame people like me.
Used Text support today! Went well. Person texting was properly informed of company's in and outs.
Very welcoming clear to the point advice / help.
Most chats ive worked with have been automated and lack luster, this experience felt very different.
Because HostGator actually helps me when I call. Thank you for great services.
I bought the domain from Hostgator to use with hosting package I bought from Hostgator and the domain is not connecting with the package—I spent an hour or more on chat and phone trying to get things straightened out to no avail.
Until now I have had a good hosting service. The system works properly well and haven't encountered any server problems since I bought the packages.
I really appreciate the help that i got. Agent was very helpful and supportive he solved the problem in seconds.
It'd be nice to improve support chat response time.
I am constantly billed for items that I did not sign up for.
The representative was clear that my cancellation is complete and that there would be no further charges, so I'm pleased with their response.
Stable and Fast Server. I had no problems to setups and running my website on the hostgator server
I´ve choosed Hostgator in 2017 when I started my blog, and have been with them since then.
The Support team is the best, they always solved my issues swiftly.
Also it´s super useful that it can be reached by chat since English isn´t my first language and I don´t understand it very well by phone.
My blog grew into a nice business and never went offline (except for the times I´ve messed it up :P )
Great work HostGator!
I am dyslexic and hosting can be a nightmare if the service provider only has a few services in a user account, fortunately, everything I need is accessible from one account, easy to find, and easy to use, if my dyslexia is misguiding me and I cannot find something then I have found their chat/help to be very quick, no fuss and problems are solved quickly by a polite support team. They make my life so much easier that's for sure.
I've been using Hostgator for over three years to host a Wordpress site on a VPS. When my initial 3 year agreement came to an end, I continued with them because of the consistent, quick and helpful customer chat support.
Since I sell products on my site, I need to keep it PCI compliant, and whenever issues have arisen, Hostgator has been quick and thorough to resolve and PCI issues. And I have no problem maintaining perfect 100 scores LightHouse scores thanks to Hostgator and WP-Rocket and WP-Rocket's CDN.
Customer support is extremely difficult to work with. You have to wait a long time and then the operator does not necessarily have the expertise to answer your question or solve your problem.
Prompt customer service. Most issues solved. Thanks
I needed to cancel some unused domains and the chat support person was very helpful.
My experience was good, the supporter did all to help me fast.
I'm just wondering why renewing my subscription is so expensive.
ID: SH-******* PLAN: SHARED / BABY RENEWS: 2024-01-26 PRICE: $358.20
Also is not mentioned for how long / how many years
Awesome customer service via chat at 6:30 am! Totally recommend Hostgator!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members