My Jason figures showed up in great packaging other shops could take some notes here
Merchandise was ordered and paid for. Merchandise was never sent due to unavailability. Request for refund refused. Enough said.
It's been 8 months and never received my order or a refund. Absolute scam! Reporting fraud to my bank. Never order from here!
Just received the figures I ordered last week. Definitely digging these pops as they are my new collection obsession!
Thanks for the quick ship on the pops a few more I need to pick up soon
I ordered a Svengoolie figure in July and it says fulfilled and shipped a couple of weeks ago. No tracking number and says sold out?
Basically, everything they sell are items that they don't actually have in stock. They take your money, give you a vague "pre-order" time frame and when they can actually procure it, they'll ship it to you. Sometimes that's months, sometimes not at all. I ordered a Killer Klowns Toony Terror figure that said preorder spring. Then preorder summer. Then preorder fall. Meanwhile, the figure was released months ago and I have not received my purchase. Customer service will not respond to my emails or give me a refund. Ordered April 12th. It's now October 11th.
I've had okay experiences with them in the past, but I've never received any items from figures to T-Shirts quicker than about two months. If they would be honest about ship times or communicate, it would fine. This business model is gross and it's the first time I've been flat out ripped off.
Edit to add - So, after customer service not responding for weeks they magically respond to me the day after I posted this negative review and as you can see from their responses to other negative reviews, they're on those pretty quickly. I was informed that the item is no longer available for preorder (yet, their website still lists it as such) and I was refunded minus the non-refundable deposit which is an amount that was never disclosed, so who knows what will really happen. Basically, they took my money for an items six months ago, claimed it was pre-order when it was already released everywhere else, did nothing to resolve the situation until I wrote a bad review and are now stealing money from me. This company is trash. Buy your horror merch from someone reputable.
We have review received your review and we have refunded your remaining item minis the non-refundable deposit listed within the product description and your purchase receipt.
Your previous item was delivered
9400111206214667402914
Thursday, June 01,2023
Please visit the product description and your purchase receipt for further information.
Thank you guys so much you never disappoint! Will be back again soon!
Definitely wish for a quicker ship time but everything fit well and the prints look awesome
Love the figures you have keep making more! These are perfect for my collection!
Everything arrived perfectly and the print looks great thank you!
Everything arrived in perfect condition! Great selection and thank you again!
The crow figure looks perfect.no problems with delivery
A variety of horror characters from figures to t shirts all delightful to a horror fan
Too many to choose from but everything fit well and good quality. Will definitely be back for more
Everything arrived without issue First time customer and will be back
Thank you for the kind words and review! Glad everything arrived without issue and looking to send more your way!
Overview
Horrormerch has a rating of 2.9 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Horrormerch most frequently mention customer service, pre order and gift card. Horrormerch ranks 1st among Action Figures sites.
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- hilliard, Ohio, United States
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Business History
With multiple shipping and print shop locations across the US - Horrormerch has grown to be the largest, Only Horror, Clothing And Collectibles website within the US!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As listed within previous emails and your update that was send Dec 14, (that you accessed and did not reply to on the 15th) this update listed that a refund was still available but would need to be notified if you still wanted the items, merch voucher or refund.
Complaints due to non-response are not something we can control, and are also listed prior to purchase within your purchase receipt and terms and conditions you agreed to prior to purchase.