I ordered an item almost a year ago and still have received nothing. I get an email that tells me the product still isn't in stock. I spent 72.49 dollars and asked them for a refund. The response I get is they will refund me in the order my order was received. What the hell does that even mean. Still waiting for my refund and feel like I've been scammed. Stay away from this site unless you want to be scammed too.
I sent 5 emails and I followed the help desk form to cancel my subscription as instructed by the site suggested. I don't know why nobody has gotten back to me after weeks. Customer service is not very responsive and pretty much make it a hassle to cancel a subscription. I suggest you have a cancel subscription button for us customers to do it ourselves then wait till someone gets back to us. Now I'm probably going to be charged again for a month subscription I do not want. Sad…
As you have sent multiple emails within the past 36 hours, our subscription team will respond as soon as possible.
I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere.
As we previously stated that you would be refunded - filing a chargeback overrides the refund as you have already been refunded.
Posting other complaints etc, will not reverse this as you have already been refunded via your chargeback and you can not be refunded twice.
Placed order on 8/19. Received 4 of the items. The 5 items that were pre-order were supposedly "fulfilled" on 12/12 yet I never received them. Glancing their FAQ, I'm told to take it up with the USPS who of course didn't know what happened to my package. I'm almost definitely never getting those items. So, I got half of a $240 order...4 months ago. USPS and horrormerch are apparently off the hook for the remaining items and my money.
Not a bloody chance I'll ever order anything from them again.
Please visit your email updates that we had sent in Nov for further information regarding your remaining preorder items
Placed an order just for ducks, 8 months ago and still haven't received one single item. Tried contacting company 3 times over a few months and not even a single respond, update or refund. Do not buy from this company.
It looks like you have an existing purchase that was already delivered with tracking information:
17063178
September 18,2022
Fulfilled September 20,2022
USPS 9400111108070850431241
Delivered on Tuesday, September 27,2022
If you would have a question about another purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.
Please be sure to check any previous responses (including your spam/filtered email) for further info.
It's disappointing when you place an order with a company expecting to receive it and not receiving it. I had placed an order on January 26th for two items the lost boys David figure and a lost boys long sleeve mens shirt. I have received the figure within a matter of days but my frustration lies with the made to order long sleeve shirt it has been pending on preparing item to ship for too long it is February 26th it is exactly 22 days pass the time frame for shipment. Anytime I try to reach out and request a refund or at least try to get some insight on my order all I receive is an automated email it is so frosting to not be able to talk to an actual person. I will definitely not be buying from them again.
Your first item was delivered with tracking link
USPS
9400111206217131975518
Success
Delivered on
Tuesday, February 06,2024
Please revisit previous emails (including any automated emails, the terms of service you agreed to prior to purchase), your purchase receipt and direct product descriptions for further information as your Made To Order and Items Arriving Soon will have further updates as they are available.
All Clothing Items And Drinkware items are Made To Order and directly made for your purchase. As these items are printed at different times, origin print shops and have different license requirements, direct shirt brands will vary. Please visit the size charts listed per shirt for further information.
As these items are made directly for your purchase, they will take at least 10-14 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship within this timeframe, but exact shipdates will vary depending on the direct license or origin print shop (within the US) per design.
Any further third party posts may result in cancellation, minus the non-refundable deposit (as listed prior to purchase, in all emails sent to you and the terms and conditions you agreed to)
The items on this website for starters take a long time to ship. For clothes it is around two and a half weeks before you may have your items shipped to you. This isn't necessarily a problem except when your order goes missing. I have ordered six shirts from the website over the span of a month and a half and have only received one. Four of the shirts I ordered were shipped together as they were part of the same purchase and they made it to my post code before the package was forwarded twice and then magically returned to sender without any chance for me to intercept it or anything. I have been contacting the help desk for over a week now to see about reshipping or anything else and they have been of very limited help as they responded to a few of my inquiries for a day and have not at all since then. Terrible service do not buy from here is seeming to be a scam. Regret spending any money on this
As we are only able to ship to the address on file, it was shipped to the address you placed at the time of purchase
Your item has been delivered to the original sender at 9:51 am on September 27,2023 in LACEY, WA 98503.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206215088063388
Your item was delivered in or at the mailbox at 11:55 am on September 13,2023 in OLYMPIA, WA 98513.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206218585637274
Your item has been delivered to the original sender at 9:51 am on September 27,2023 in LACEY, WA 98503.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405511206218555316713
If you have issues with tracking, please contact your local post office for further information
You know I love all of this except how long it takes for the packages to arrive. Otherwise you're awesome!
I ordered some items back in October of 2022 which were on preorder. The preorder dates kept being pushed back until I checked again and it said my order was fulfilled back in April of 2023. I never received a shipping notice or tracking notice at all and everytime I clicked on the track package it would refresh the page instead of giving me the tracking information.
It is not September 2023 and I have yet to hear back from horrormerch about anything. They say they will contact you in a few days but the first time I send a request for customer service is about to hit 3 weeks.
Do not order from them. I saw that they had good reviews but now I believe their reviews are faked and now I lost about $100+ from a company that probably will not contact me.
As we have checked into your account - an update was sent Feb 15 (please be sure to check your spam/filtered emails for further info) with updates regarding your purchase. As you did not specify a refund, a merch voucher was sent (and just has been resent) to your account.
Please be sure to check your spam/filtered email for previous/automated information regarding your purchase
We would recommend purchasing in-stock items to avoid any future pre-order delays.
This company is very unprofessional. I purchased items back in May 2022 I reach out September 2022 inquiring about the status they responded saying they were waiting on their supplier. Fast forward to January 2023 I reached out again wondering what is going on since they only mailed 1 out of 4 items and they are refusing to ship my preordered items because according to them they sent me an email 2 months ago asking if I wanted to wait or get a gift card because their supplier did not come through. For one in my opinion that is bad practice I should be able to get a refund if the fault is on their side not mine. For two they're offering me a gift card for less than what I paid. And the real kicker is the items are in stock of the site but they won't ship it to me. I reported them to the BBB and now they are trying claim they shipped all items when they only shipped one. Which they already admitted to when I was emailing customer service.
As listed directly from your BBB communication.
"Re: BBB Complaint ID # 18945269 - Shawnee Bruno
Thank you for your cooperation in responding to the above consumer's complaint.
We figured out why your business gave her a $51 eGift card. It is the total amount of her purchase less the item she received and shipping & handling, therefore we have closed this case in our files.
This matter will appear in your BBB Business Profile as: “The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction."
We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future. "
The gift card, as listed via the BBB directly, was for the remaining PREORDER items that were not available and you had not previously requested a refund.
Please check your spam/filtered emails for previous correspondence and the gift card as we are not able to offer any further support for your purchase
Like the shirts and the designs will be ordering more soon
Got my first purchase and pleasantly surprised. Will be back
Do not buy from them! Their products are overpriced. They claim the product is imported and takes a long time to ship and yet I got the same product from Amazon in two days while the product from this site sat in limbo. When I tried to contact them they ignored me until I threatened a dispute. They shut me down and blatantly told me they would no longer answer my emails because of my threat. My tracking never updated even after I received a package and the product I received was not at all what I ordered. (I ordered a Beetlejuice TUBBZ rubber duck and received a random Funko bobble head from Eternals. I can't even fix this, now. Absolute scammers!
As it shows that this is from SRV Rarities (not us) and that it is an exclusive POP (for another store) and items that we do not offer - you will need to contact the correct shipper for further information
I placed an preorder (for a rubber duck) November 2022. It is now July 22nd 2023. Still no item. I contacted the help desk after 180 days and got a message that it had shipped. That was a month ago. I wouldn't order from here again if it was all going to be free.
We had sent an update and merch voucher to you on June 16. Please revisit your spam/filtered emails for further information.
I highly recommend Not To Order anything from this website, because you will never receive any product from this company. I ordered over $500 dollars worth of products from this company and never received anything, I Reached out via email because this company doesn't have a phone number to contact well your $#*! out of Luck. Because they don't respond back …. I placed my order in August, 2023 and still nothing to show for it.in December of 2023, What's BS is I even tried to get a refund from my credit card company, they also refused to credit me the money back even with Proof that I haven't received my order, so whatever you do don't Order from HorrorMerch. Com unless you don't care to throw away MONEY…
The majority of your purchase NOT labeled as PREORDER items were shipped and delivered with tracking link
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611206215201322004
Your item was delivered at the front door or porch at 4:32 pm on September 9,2023 in MINNEAPOLIS, MN 55433.
If you did not receive it you will need to contact your post office as it shows delivery via the address you provided at the time of purchase.
As you filed a chargeback for THE FULL AMOUNT of your purchase, (including the items were already shipped and received - which you were refunded for by your credit card company) your remaining items were cancelled until the outcome of the chargeback has been authorized for any remainder.
It also looks like you received the shirt you ordered in January as well
9400111206218832126322
Delivered on
Friday, February 10,2023
That was also shipped to the same address.
Have ordered before but had also heard they were having some shipping issues.
Everything arrived fast and safe and will definitely be back. Thank you again
Thank you again for the quick ship!
Will definitely be back to fill some holes in my collection
Definitely need to pick up that terrified when it is restocked!
Preordered some Candyman Funko Pops which were all set to release at the same time. My order never shipped and they kept pushing the release date back 1 month despite the pops actually being released on other sites. I had to reach out multiple times for updates and received rude comments or emails back. Finally asked for a refund and got the rudest emal back basically stating they canceled my order and the only way for me to get a refund was through my bank. They have no intention to fulfil orders or give refunds. It sucks since these were supposed to be Christmas presents and now I have to go through a major hassle to get my money back. I should have looked at their customer reviews before ordering as they are all 2 stars or below. Never using them again and am skeptical they are even a legit business.
All the shirts arrived quick and without issue - will be back!
Site is a joke. I made the giant mistake of ordering the mega box last year and it looked likestuff they got off the clearance rack at spirit Halloween. Some face paint, a banner, a shirt, some smalls I don't even remember cause I gave to my friends kids. The thing that really pisses me off was the mask. They sent me trash from "return of the living dead" first off it looks literally nothing like her also no one besides fans of the movie wouldnt even recognize. I'm a fan of the movie, this guy right here, and I didn't even know who I was looking at. I ended up taking everything besides the shirt to a local collectable toy store and ended up walking out with 20$ 🤣. He didn't even want half of what I was trying to sell him I just told
Him to keep it. So why am I just not writing about this and why am I not messaging website itself because I read reviews and their customer service is awful what's the point of even trying to fight with them for a refund they got their money they're done with me I just know to never order from them again. There are smaller companies out there that actually are horror fans that put time into what they put out.
Commenting 8 months later on a Return of the Dead themed (and officially licensed) mystery box - which is a mystery box, so what inside is an actual mystery and a roll of the dice that you might like or not - doesn't really count as a review more than a personal preference... if you don't want to take the chance on a mystery box, we recommend purchasing more of what you would directly like instead to not be disappointed.
Also if you received an incorrect size shirt (as you ordered a medium) also waiting 8 months to tell us it was incorrectly sent, more so posting here, will not give us a chance to correct it for you
I Preordered an item in May that was to be released in October. They sent an email stating that this item is to be cancelled a few days ago and they would issue a refund. Today, they issued a partial refund... for an item I was never sent. They are IMPOSSIBLE to get ahold of. The worst part is they only accept credit cards which only have a 90 day chargeback policy through every bank, (where I can dispute the charge). So, I don't get my item AND I have to pay for the privilege. The excuse they use is that it's listed in their TOS... who reads a TOS before purchasing an item?! You got my money now. I just hope this review saves just one person from buying anything from you asshats.
$#*! this company.
Please revisit any previous emails sent via our helpdesk for further information as we have now cancelled your purchase.
It has been refunded minus the non-refundable deposit required prior to purchase.
Please visit the product description and your purchase receipt for further information
Overview
Horrormerch has a rating of 2.9 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Horrormerch most frequently mention customer service, pre order and gift card. Horrormerch ranks 1st among Action Figures sites.
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- hilliard, Ohio, United States
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Business History
With multiple shipping and print shop locations across the US - Horrormerch has grown to be the largest, Only Horror, Clothing And Collectibles website within the US!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As we have responded to your multiple emails - this item is arriving soon and will be shipping as soon as it arrives. Please revisit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information.