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Horrormerch Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly shirts and collectibles, as well as secure packaging that ensures safe delivery. Many express satisfaction with the variety and design options available, highlighting a strong selection for themed merchandise. However, there are notable concerns regarding shipping delays and difficulties in customer service communication, particularly when seeking updates on orders. While the overall sentiment leans towards customer satisfaction, improving responsiveness and reducing shipping times could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Like so many others on here, I purchased three items; two of them were pre-orders that they said would be ready in October 2023. October came and went and the pre-ordered items never arrived. I eventually received one of the three items, but the other two haven't shipped. I'm out $50, and it's been eight months. There's no real contact information on their website, and if you fill out the contact form, you get an automatic reply telling you to go to the product page for information. There is no way to check your order status and no way to get help. There's no Facebook account, and comments have been turned off on their Instagram account. Likely from so many people complaining about how bad they are. There's no way to warn people about this company. Now they're saying they can't reply to customers on here because of "customer privacy."
I will take every opportunity to spread the word about how this company will rip you off.
Have ordered before but had also heard they were having some shipping issues.
Everything arrived fast and safe and will definitely be back. Thank you again
First time ordering from Horrormerch.com! I got the "They Live" Toony terrors figure. It arrived quickly and undamaged. Cool little figure for an often overlooked movie.
A variety of horror characters from figures to t shirts all delightful to a horror fan
Just got my shirts in an had too much trouble
E figuring out what to get. Good problem to have as ill be back!
Just received the figures I ordered last week. Definitely digging these pops as they are my new collection obsession!
Too many to choose from but everything fit well and good quality. Will definitely be back for more
I ordered a shirt 1/24/24, it is now 3/3/24 and I have not received any update or status on my order. I tried to contact help desk via email but I just get a general automated email how the orders work. No specific details to my order. There is no phone number to call.
Please revisit previous emails (including any automated emails), your purchase receipt and direct product descriptions for further information as your Made To Order and Items Arriving Soon will have further updates as they are available.
Thank you again for the quick ship!
Will definitely be back to fill some holes in my collection
Definitely need to pick up that terrified when it is restocked!
You send me an email and ask me for a review on items that shipped.
Only problem is, the items haven't shipped.
They have already shipped with tracking link
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9434611206219845590089
It's disappointing when you place an order with a company expecting to receive it and not receiving it. I had placed an order on January 26th for two items the lost boys David figure and a lost boys long sleeve mens shirt. I have received the figure within a matter of days but my frustration lies with the made to order long sleeve shirt it has been pending on preparing item to ship for too long it is February 26th it is exactly 22 days pass the time frame for shipment. Anytime I try to reach out and request a refund or at least try to get some insight on my order all I receive is an automated email it is so frosting to not be able to talk to an actual person. I will definitely not be buying from them again.
Your first item was delivered with tracking link
USPS
9400111206217131975518
Success
Delivered on
Tuesday, February 06,2024
Please revisit previous emails (including any automated emails, the terms of service you agreed to prior to purchase), your purchase receipt and direct product descriptions for further information as your Made To Order and Items Arriving Soon will have further updates as they are available.
All Clothing Items And Drinkware items are Made To Order and directly made for your purchase. As these items are printed at different times, origin print shops and have different license requirements, direct shirt brands will vary. Please visit the size charts listed per shirt for further information.
As these items are made directly for your purchase, they will take at least 10-14 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship within this timeframe, but exact shipdates will vary depending on the direct license or origin print shop (within the US) per design.
Any further third party posts may result in cancellation, minus the non-refundable deposit (as listed prior to purchase, in all emails sent to you and the terms and conditions you agreed to)
I wish I could leave zero stars. My mom ordered a shirt from this site on December 13th so it's been over two months at this point and she has received nothing. No shipping info, no item, nothing. And the "customer service" is garbage. You can't actually email or reach out to anyone. It has you put in your email and order number and then sends you automated garbage basically saying "it's coming I guess I don't really know". It's insanely unhelpful and frustrating. Did some digging and found out they have comments and messages turned off on Facebook and Instagram because they're scamming so many people they were getting messages they didn't want to deal with. Save your money and shop at terror threads or cavity colors. If my mom never receives this package I will be beyond mad.
Please revisit the previous email for further information. Due to your aggressive and vulgar email content we had received, we will not have any further updates until your item is printed and shipped for your purchase.
All Clothing Items And Drinkware items are Made To Order and directly made for your purchase. As these items are printed at different times, origin print shops and have different license requirements, direct shirt brands will vary. Please visit the size charts listed per shirt for further information.
As these items are made directly for your purchase, they will take at least 10-14 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship within this timeframe, but exact shipdates will vary depending on the direct license or origin print shop (within the US) per design.
I ordered over $250 worth of sweaters and shirts for my kids and only received 2 shirts and was marked as delivered I don't know what's going on with this company but I just want my money back if they're not good on rendering services.
As all items are Made To Order (as listed prior to purchase, in the terms and conditions you agreed to prior to purchase, within your cart and within your purchase receipt) any remaining items will ship once they are printed at the various print shops across the US
If you did not receive part of your purchase that was already delivered
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206219883516582
Your item was delivered in or at the mailbox at 5:25 pm on February 10,2024 in WHITTIER, CA 90606.
Please contact your local post office for further information
Site is a joke. I made the giant mistake of ordering the mega box last year and it looked likestuff they got off the clearance rack at spirit Halloween. Some face paint, a banner, a shirt, some smalls I don't even remember cause I gave to my friends kids. The thing that really pisses me off was the mask. They sent me trash from "return of the living dead" first off it looks literally nothing like her also no one besides fans of the movie wouldnt even recognize. I'm a fan of the movie, this guy right here, and I didn't even know who I was looking at. I ended up taking everything besides the shirt to a local collectable toy store and ended up walking out with 20$ 🤣. He didn't even want half of what I was trying to sell him I just told
Him to keep it. So why am I just not writing about this and why am I not messaging website itself because I read reviews and their customer service is awful what's the point of even trying to fight with them for a refund they got their money they're done with me I just know to never order from them again. There are smaller companies out there that actually are horror fans that put time into what they put out.
Commenting 8 months later on a Return of the Dead themed (and officially licensed) mystery box - which is a mystery box, so what inside is an actual mystery and a roll of the dice that you might like or not - doesn't really count as a review more than a personal preference... if you don't want to take the chance on a mystery box, we recommend purchasing more of what you would directly like instead to not be disappointed.
Also if you received an incorrect size shirt (as you ordered a medium) also waiting 8 months to tell us it was incorrectly sent, more so posting here, will not give us a chance to correct it for you
Merchandise was ordered and paid for. Merchandise was never sent due to unavailability. Request for refund refused. Enough said.
As listed within previous emails and your update that was send Dec 14, (that you accessed and did not reply to on the 15th) this update listed that a refund was still available but would need to be notified if you still wanted the items, merch voucher or refund.
Complaints due to non-response are not something we can control, and are also listed prior to purchase within your purchase receipt and terms and conditions you agreed to prior to purchase.
Ordered sixty dollars worth of stuff TWO YEARS AGO. STILL waiting for a refund. Now they have "decided not to work with the BBB because of 'privacy concerns'?!?
Reddit is FULL of tales of Horrormerch/Shadow Graphics ripping people off. Do your research, folks!
IF YOU STOP SCAMMING PEOPLE, YOU WONT GET INUNDATED WITH BBB COMPLAINTS. Nice move having a PO BOX so people can't show up and get refunds in person. You guys suck.
Your order was delivered
USPS
9400111206218572739042
Delivered on
Friday, October 13,2023
If you did not receive it, please contact the usps for further information
Per your previous order, we emailed you again today, along with the updates on Apr 04,2023.
Also yes, as the BBB has posted direct customer information (phone/address etc) publicly, we no longer respond via the BBB
We have also had the same Post Office Box since 2015
Please revisit your previous email, along with your spam/filtered emails for further updates, and the terms of service you agreed to at the time of purchase for further information
Good merch. A large selection of prints and ideas for your prints.
Quite fast delivery. I recommend.
Placed an order for three items last july. Customer service is abysmal with no way to contact directly. Refund promised mid december on one of the items though they wouldn't say which one… still not received. Looking at order staus online it shows all three items fulfilled. This has got to be a scam!
Threatening us in email, and posting reviews on third party sites will not speed up this process.
As we previously emailed - as the Thing is on the way to arrive this/next week it will be fulfilled and any remainder will be refunded.
All refunds are processed in the order they were purchased, as we have other refunds ahead of you, they will be refunded once the remainder is sorted and in the order it was purchased.
From the business
Officially Licensed Horror Movie Clothing Items And Collectibles. For Horror Fans, By Horror Fans - Since 2005
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As we have sent in multiple emails, and all of your other reviews, and previous promotional emails... these items have just been restocked and are shipping in the order they were received.
Posting on multiple forums will not speed up your ship times as they are already in progress.