I ordered 2 shirts from them back in February. It's already been 2 months and not a single word or update about any of my items from them. All I ask for is an update, I mean I did choose to spend my money on this site it's the least they can do for the ones that support them.
I purchased three shirts back in August 2024. I received two of the three shirts on September 3,2024, and the last shirt, a "Lost Boys"T-shirt has yet to be shipped. I keep trying to get someone to contact me regarding this or I try to find out what's happening and I constantly get automated messages. If you want to check on my order and send my shirt that I paid for, my order number is *******.
Two items were already delivered,
USPS tracking number
9400111105501150936134
Complete
Delivered on
Tuesday, September 3,2024
Your item was delivered in or at the mailbox at 6:03 pm on September 3,2024 in PUEBLO, CO 81003.
If you did not receive them, please contact your local post office.
As listed prior to purchase, and within the terms and conditions you agreed to prior to purchase (along with the automated emails, etc)
Customer Agreed to the Terms and Conditions on
Sat Aug 03 2024 18:20:15 GMT-0600 (Mountain Daylight Time)
These items are MADE TO ORDER and would ship once they are printed at their respective print shops.
As this item is in line for a refund, and refunds are processed in the order they were purchased, you'll receive the shirt or refund - whichever is available first.
Picked up a mystery box of pops and it was pretty decent... Already had one but out of 12 Im good with that. Quij and secure shipment too thank you.
The shirts I received were amazing definitely happy with the quality and designs. Just would like a bit faster ship time - but won't stop me from shopping again.
No complaints about my Halloween shirts except too many designs to choose from. Just ordered some for my gf for Xmas too.
Just received more shirts from horrormerchstore they are way better quality than some shops. Def will pick up more.
Hard to pick but will be filling spots in my collection soon!
Like all the shirts but glad you have a large Halloween section to fill my closet soon!
Copped some new Crow shirts. So glad they didn't have the new one. Great quality for sure!
Got my pops super quick and they were well protected with the extra packaging included - way better than most places Ive ordered from - thank you!
Love the shirts and a decent ship time for print on demand. Have a few more I'd want to pick up as well
Thank you for the added bubble wrap with my figures. They arrived without issue!
Just received the pop figures I ordered and they arrived in perfect condition. Along with the extra bubble wrap and protector as well.
Thank you for not just shoving them into a blank paper envelope to be destroyed along the way!
Definitely have some on my list to pick up soon.
I had picked up their mystery shirts for a few months and really liked the quality! I have grabbed quite a few more shirts since then and will definitely be picking up holiday gifts here as well. Thank you again!
Just received the shirts I ordered and they look sweet will be picking more up soon
Great selection of Halloween merch and it arrived before my favorite day thank you!
Have been shopping for Horror shirts for years and finally found a spot with too many good options. Thank you guys for the quick email responses, shipping and just offering so much good stuff! Will Definitely be back again soon!
I ordered two shirts weeks ago and still no email that they have been shipped. I'm starting to feel like I got scammed. I would not suggest getting anything from this company. Feels like a total fraud.
As listed via the product description and the terms and conditions you agreed to prior to purchase
Customer Agreed to the Terms and Conditions on
Tue Oct 24 2023 08:36:44 GMT-0400 (Eastern Daylight Time)
Your MADE TO ORDER items are directly printed for you. As listed prior to purchase, they will take at least 10-14 business days) they will ship as they are printed and shipped.
As we are currently on business day 12 (business days do not include weekends and holidays) it would ship as soon as it is printed - and it has already shipped with tracking link
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206218539567329
Please contact your local post office for further information
Order 2 different figures and one was low stock when punched and the other is a pre-order due in the fall so I'm not worried about that one. But the low stock one I thought I would have received by now since I ordered almost a month ago. Any info from legit sources would really help me feel better about my order
If you would have a question about a purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.
Ordered 2 pre order items in Dec 2022. My order says it shipped May 27,2023. Today is June 20,2023 and I still have yet to receive my order. Tracking is not provided. I emailed the company several times trying to get ANY info on tracking and every time I'm sent the FAQs which does NOT provide any useful info. When you click on tracking it brings you right back to the order page. Very disappointing.
If you would have a question about a purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media. Any updates will be sent as they are available, and please revisit previous emails sent to you (including autoresponders) for further information
Overview
Horrormerch has a rating of 2.9 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Horrormerch most frequently mention customer service, pre order and gift card. Horrormerch ranks 1st among Action Figures sites.
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- hilliard, Ohio, United States
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Business History
With multiple shipping and print shop locations across the US - Horrormerch has grown to be the largest, Only Horror, Clothing And Collectibles website within the US!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As listed prior to purchase - and emails sent directly to you:
These Made To Order items are put into production once your purchase is placed. As these items are printed at different times, different origin print shops (within the US) and have different license requirements for production - exact ship times will vary and exact shipping or delivery dates are not guaranteed at any point.
As these items are made directly for your purchase, they will take at least 14-24 business days (business days do not include weekends or holidays) before they are able to ship. Most designs will ship before or within this time frame, however exact ship dates will vary per design/origin print shop and exact shipping or delivery dates are not guaranteed at any point.
Once these items are purchased, these items are not able to be exchanged, cancelled or otherwise modified as they are directly shipped or dropshipped from multiple locations (within the US) and directly for your purchase.