The Honest Company

Honest diaper is sucks! Is there is a no star thing i would give zero to honest company! My daughter suffered from burned in her private area, and which gave here a hard time peeing and having a trouble sleeping at night time and honest didnt do or offer anything about this! That how horrible honest diaper! I tried to chat with honest customer service and they refused to give a compensation for my daughter damaged! They didnt even offer any help, basically they said that go $#*! yourself! Horrible diaper, horrible customer serviced. Not friendly at all...!

I like honest company diapers. They work for us, I like the convenience of them being shipped to my house, I like that they arent full of chemicals, and the patterns are cute. That said, Ive had a number of issues with their customer service. They are lacking in apologies or compensation for their mistakes. It seems such a huge profitable business would cover their mistakes with coupons or credits if they say ship a double order and charge me twice. Oh I can drive myself to the UPS store and return the double order and wait a week for the money to go back into my account, but they wont send me a coupon for my troubles or say just keep the extra order, youve been a good customer we will put a credit on your account. They have the monopoly on their kind of niche product and they dont care about their loyal customers. I cant wait for their competitor because Ill jump ship in a second. Meanwhile I will enjoy the pretty pictures on the diaper.

The diapers I loved when my kids were in diapers but the spray sunscreen didn't work and my husband got major sunburns in spite of reapplying many times. And the fabric softener does not even dispense, i don't know if because it's too thick but literally when the load is done it's still in the dispenser! Customer service never acknowledges how bad the products are, however they still offer a refund which is nice. I liked the company in the beginning when they were smaller but now they have gone so corporate and I don't like the company they have become or the road they are going down. I like small, mom and pops stores who make their products in house and grow organically... with all the money from hedge funds honest company has taken and their vision to go global I think they have lost sight of whats important. For me Puracy products are much better quality and work better than honest. I really wanted to like Honest but I just don't think their products live up to their claims.

I have tried numerous times to get in contact with honest via phone and online chat and I always get the same response, no matter what time or day I tried. "We are experiencing a higher caller volime, etc. I have tried as soon as they open 6am. Tried all other times and I always get the same response. Funny how every time I try online to chat it says I'm the next person up and then somehow my number jumps up and then I'm #40 in the line. And this happens all the time! I been trying to order formula but can't seem to do so since there is no customer service or I always get ignored. Some other company will take and appreciate my money.

I ordered the diaper subscription, it came with no wipes. I was given the run around for serval days and sent a return label (which makes zero sense). Only after I said "If you guys aren't accredited by the better business Bureau anymore you should take their seal off of your website." I also asked why they aren't accredited anymore and they obviously didn't answer that question. This company sucks. Probably had a terrible rating you can't even see their reviews on bbb anymore. So sad. I will be reaching out to the bbb to let them know how fraud this company is. So sad.

I did subscription for my baby's wipe and diaper.
First month They sent 2boxes why? ( they have to send 1box!) and 1month later sent another box.( I did 8weeks term)
I tried to cancel.
But, I couldn't.
I sent an email for cancel subscription but, they are naver responsed.
They are swindler!
I am going to report BBB

Interesting it's hard to find a place online to write a review of the Honest Company! I had a bad experience with them. My friend gave birth recently so I wanted to send her a diaper cake as a gift since she never had a shower. I understand diaper cakes take time to make but I ordered one anyway, in addition to some bath items. A few days later, I checked on my order online and saw that it was REFUNDED because the item was NOT available. What the hell! I did NOT get an email notification about this so I tried to contact them by phone two days in a row (and I called in the morning) and there was NO response on their online chat system. I emailed them asking them to cancel the order because the diaper cake and bath stuff was meant to be a WHOLE gift order and why would I want to send half a gift!

A week after I placed my order, I got an email that said it went out (just the bath item). I then got another email from customer service that they can't modify orders once they are placed. Well that's hypocritical! You 'sell' me a diaper cake, but cancel it because you're incompetent to get it made. But yet I can't cancel my order, which was meant to be a gift set?

Their customer service is horrible and I would NEVER buy from them again. Disappointed, expected more from Jessica Alba (and I read her stupid book) but obviously it's all glitzy marketing and nothing to support the operational side.

Okay, so my overall rating stands for my opinion of their practices... I ordered the free trial for diapers, cleaning products and vitamins from Honest.com because... heck, free samples! I was only charged 5$ for shipping. But as I clicked the final "Order Trial" button, my eye caught a glimpse of the fine prints, which I am copy-pasting here: "*With your Discovery Kit, you'll be enrolled as a member of The Honest Company. You have 7 days following receipt of your Discovery Kit to cancel your membership at any time, for any reason. We will remind you about your membership options. If you choose to not cancel, you'll be charged $79.95/month for the Diapers & Wipes Bundle, $35.95/month for the Essentials Bundle, or $35.95/month for your Health & Wellness Bundle (plus shipping & handling)." Too late, I had pressed the button o_o I would never have ordered the free trial had I noticed the fine prints before! I made sure to cancel my account as soon as I received the package (the only way to do this is by phone, you can't close your account any other way!), and they were very polite and respected their part of the deal, so everything is well that ends well for me... But the fact that they are enrolling members this way is making me cringe. I find it slightly disloyal.

I wish I would have come to this website and read reviews before I placed an order.

I received my items in a damaged box along with 2 damaged and 4 missing items. Also in the delivery, there was an open packaging to another individual with their home address. This mistake alone is extremely alarming me to me.

When I contacted customer service, along with all the other reviews, the wait was extremely long. I requested a call back and received a call back within two minutes. The rep that I spoke with said that I had to send her pictures of the damaged items if I wanted a refund or the items replaced. She said because of the error, she can send a shipping label so that I can ship the unwanted items back to them. So at this point, being extremely frustrated as to how my items were received, now I have to take time out of my busy schedule to take pictures, upload them and wait for a shipping label, find a box and take it to UPS to ship the items back... Honest Company is not accommodating when they screw up and as a first time buyer who was really excited to try out their products, will never purchase them again.

I did not receive my bundle after my address was printed incorrectly by their warehouse. This is the third automatic month so my address doesn't automatic change in the system, my apt number was probably cut out in the print out. The customer service insisted i had the wrong address and it was my fault. So this is after waiting 35 minutes to speak with a customer service than ended up hanguing in my face. Their email says they have 72 hour wait period and their online chat in unavailable. I sent email to explain the situation and trying to get a expedited shipping. Instead a receive an email saying that the customer service was right it was the wrong address. They never apologize for this inconvenience and they said I misunderstood what the customer service said. First of all don't defend each other without apologizing to the customer. You couldn't have said it was under investigation the issue as that's what UPS says intead of saying that the company is right and the customer is wrong even when I am on the automatic shipping for three months. It was very poorly handled and it did not even ask if I was satisfied with the email either. It just said have a great week instead of "if you have any other questions or concern please reply but nothing. Super cold and cruel and unprofessional. I am really disappointed at how they handled such a small issue. It could have gone in better directions if they just acted a little more humble.

SCAM ALERT! Wow what a horribly run company. My friend sent me a gift certificate for a month supply of diapers. This is what happened:
Day 1: Try to order the diapers online. There is no place to enter the coupon code.
Day 2: Call to place order. They tell me that I need to create an account to place my order.
Day 3: Log on to my account and do not see my order. Call the company. They tell me the order did not process because I need to pay tax on my order and they take my credit card info. Then she says since this is my 2nd phone call and 3rd attempt to place my order, they will waive the tax.
Day 8: No diapers. Log on to account, order hasn't shipped. While I am looking at my account, I see that I am signed up to receive another month's worth of diapers in a few weeks. I never signed up for this nor did I authorize them to use my credit card to send me another bundle of diapers. Call the company. Ask where my diapers are. They said the order got lost. They will send it tomorrow. I ask why I am signed up for another shipment of diapers and they tell me when I order a bundle I am automatically signed up for a monthly shipment. Tell them I only have gave them my credit card number to pay the tax. Please send me my diapers and delete my account. SCAM!