Elayne J.

I did not receive my bundle after my address was printed incorrectly by their warehouse. This is the third automatic month so my address doesn't automatic change in the system, my apt number was probably cut out in the print out. The customer service insisted i had the wrong address and it was my fault. So this is after waiting 35 minutes to speak with a customer service than ended up hanguing in my face. Their email says they have 72 hour wait period and their online chat in unavailable. I sent email to explain the situation and trying to get a expedited shipping. Instead a receive an email saying that the customer service was right it was the wrong address. They never apologize for this inconvenience and they said I misunderstood what the customer service said. First of all don't defend each other without apologizing to the customer. You couldn't have said it was under investigation the issue as that's what UPS says intead of saying that the company is right and the customer is wrong even when I am on the automatic shipping for three months. It was very poorly handled and it did not even ask if I was satisfied with the email either. It just said have a great week instead of "if you have any other questions or concern please reply but nothing. Super cold and cruel and unprofessional. I am really disappointed at how they handled such a small issue. It could have gone in better directions if they just acted a little more humble.