The Honest Company

I received a package that I did not order. It was an obvious wrong address...any of the new order systems would have flagged that. Nevertheless, I reached out to assist to get it returned. First thought was, if they just told the lady where to picks it up; this would have been long over (note: I live in a small town). They just were not pleasant people; they told me to call FEDEX. Since was not my problem, trying to coordinate that with FEDEX did not really seem to be my problem. Nevertheless I provided my pick up address for them to coordinate the return. FEDEX did not show up, so I let them know. Then they kept asking multiple times to confirm my address. I mean how many times do I have to provide the same address. Then they sent a new type of communication response for me to review, I would have to sign into their site with a customer number and password. Obviously, I never intend on being a 'Honest Company' customer so that was not going to happen. I asked to speak to a Manager and was basically told 'no'. All and all it was a frustrating experience to try to assist in returning the package that was not mine, that I had never ordered. Plainly they are just odd... I would not recommend being a customer of their...

I've ordered various products from The Honest Company. The products are really awesome and the packaging is well done. I will definitely get some more foaming bubble bath, it smells cool.

I have been trying for weeks to contact someone. No one is ever available by phone as its always too busy and they are closed on Fridays. The replies to email or Facebook messages take weeks and are totally generic when they do come. We have been long time members and have gotten bundles for both of our kids but I think Im done with them. The havent had any diaper prints I want for months and I keep putting off my shipment waiting for more prints but every time I check there are less. I got a generic message a month ago to be paitient and they had exciting news coming but they wont tell me what or a date. I cant even eat plain white diapers anymore in the size I need. Months now! What is the deal? I have dealt with their horrible customer service in the past but with this added frustration Im out. Get it together honest company. No one wants the prints you cant sell.

I use the cleaning products and dryer sheets in my house. It feels good knowing I'm not filling my house full of chemicals. They smell good too! I recently tried the new make up and really like it too. I haven't worn anything more than eye liner & mascara in years but thought I would give it a try. I really liked it! I haven't found a product made by The Honest Co that I didn't like. They are more expensive than products made full of chemicals but I don't mind paying extra. You get what you pay for.

I have waited 1 hour to speak to someone via phone, emailed them they never got back to me, also tried chat online "we are currently experiencing unusually high wait time" SO you can't get a hold of someone unless you are lucky. I never got my package which was sent back to the sender cause the bundle was damaged... they don't let you know that it was sent back, they took the money out and I still haven't gotten the package, it's been a month. NOT WORTH IT.

I ordered some items at honest.com. They had been damaged in shipping and the items never made it to my house. A month after I ordered the items I had to let them know my package was damaged and the tracking number showed that it was never delivered. They did issue a refund but not for the whole $35 I paid. They only refunded $28. I guess I have to pay for THEIR package being damaged. Normally I would say this company is ok, but this is not very good customer service.

I was given a very generous gift of 12 diaper bundles when my son was born. The diapers don't fit all that well, but beggars can't be choosers right? Anyway, I have a whole bunch of size 3 diapers that don't fit and I'm trying to swap for size 4. I've emailed them and am still waiting for a reply - 1 week in. So I called today. Spent 2 hours on hold and the phone just cut out after that, forcing me to call back and wait another hour. Still have not spoken to anyone. Parallel to this, I've been trying to chat with them live, and every time it comes to me on the queue, the number suddenly jumps up and tells me I'm number 25 on the queue.
WORST CUSTOMER SERVICE EVER!

Bad customer service. I tried to cancel my subscription several times but they still sent me diapers that were a girly pink print for my baby boy that I didn't want...

Diapers themselves are good but they are overpriced in my opinion.

I ordered the free trial And paid shipping for six dollars. I knew I was going to be enrolled for a subscription, so as soon as I got my discovery kit, I canceled the subscription. They even gave me a cancellation email. The next day, I got an email stating that 85 dollars has been charged on my card and I have 240 diapers coming in two days. What happend? I'm puzzled because I've been impressed by their products and service. Now, I would not recommend this free trial.