I have tried numerous times to get in contact with honest via phone and online chat and I always get the same response, no matter what time or day I tried. "We are experiencing a higher caller volime, etc. I have tried as soon as they open 6am. Tried all other times and I always get the same response. Funny how every time I try online to chat it says I'm the next person up and then somehow my number jumps up and then I'm #40 in the line. And this happens all the time! I been trying to order formula but can't seem to do so since there is no customer service or I always get ignored. Some other company will take and appreciate my money.