HomeStarsReviews 72

I've been a HomeStars member for over 15 years … theve been bought out by a earopean company… now it's a total scam … clients can't look up potential contractors like before. Now it's open season …. I have gotten potential leads that I've received within 5 mins of looking at them and already there's like 15 to 25 contractors interested and 6 to 10 shortlisted … total waste of my money … HomeStars you should be ashamed

I was a professional with 100 positive reviews.
I have asked support FOUR times to stop sending me leads.
To which I got - "Unsubscribe" which I have done, and then I tried to block the emails to no avail. Then I listed them as phishing and they still get through!?!?!?
I kept my word, I told them if they didn't stop I was going to do a review discouraging Professionals or clients to use this service.
To all, they changed their business model wherein instead of charging monthly they charge less and for every lead.
I used to like them when "we" all had an account manager that we could talk to. Now nothing, I can't get a hold of anyone.
Good luck to all.

Just to let you know some specific info of construction business. Most of the 2023 my company was on sub-contracts. That means my company is not getting any reviews. And HS does not have any service for subcontractors, so you have no right to sign us up for your services. As an owner of the new business in Ottawa I am extremely disappointed and my disappointment costs me almost 500$ a month. I am wondering how many hard working people in Canada can't reach you out to cancel your services which really do not exist for subcontractors?

Don't walk away from the idea of signing up, run.

Before someone convinces you otherwise, I got enough 10/10 reviews, even got offered best of the year award for the reviews, and updated my sector to the most in demand every season. I did everything they suggested by the book and still failed.
For the 425 CAD monthly fee I was paying I got barely any leads.

They send the lead to a dozen contractors while the sales guy convinces you it's only 3 contractors max.

For the money you pay, they do zero work to provide value. 425 a month spent on a marketing agency will get you far more leads and they will actually help you with advertising and not leave the whole process on you.

You pay a high price tag to list on their pages while they have less traffic than kijiji, ripoff.

Run away and save your money.

I was promised a lot of leads for my business which wasn't true. There was a security breach on my account that was never resolved. The customer support is awful as you'll see in other people's reviews. They will take your money and don't care about your business at all.

HomeStars is the biggest scam around! Spent $9000 for one year and did not even receive one lead per week. Sold one little job in the whole year from them. Would not let me cancel early with a huge penalty and they wouldn't refund any money. They kept saying they increased my service area and categories - never say any evidence thereof. Would NOT recommend! Extremely dissatisfied! Biggest waste of money ever!

This site forces "valid" reviews to reveal your real name and use a real invoice. This is their way of promoting legitimacy, but because this information is revealed to the companies that you are reviewing, you are subject to legal and punitive action for negative reviews! I was personally threatened by both a company owner AND their lawyer that I would be brought to court if I didn't remove my review (which was very fair and did not name anyone personally).

Homestars response: NOTHING.

Useless site, take your reviews to Google or here.

They are real freaks! They are scammers! They tell you to pay everything once, it's a rosy world. And then, when you tell them to cancel the agreement after a month, they send you a bill for $1,500 after 2 months. And that you are obliged to pay it!

This guy call to sell me his product, I listen his proposal and I said NO.
After that, he starts saying weird things, probably he wasn't satisfy with my answer.

Anyways, First thing is respect, he call me multiple times and I always listen his ideas, when i said no his behavior changed.

Not cool at all.

Complained to this company several times about DCD Landscaping. They couldn't care less about the dismal performance of the contractors they list on their website. They do not appear to do full due diligence checks and balances on the contractors they recommend. Reaching out to Homestars to adjudicate disputes with contractors, is hopeless. Homestars only interest seems to be to collect monthly fees from their contractor base.

Don't sign up with these guys. This is the worst company to deal with. Up to the point of the sign up, they were super friendly and responsive. After I signed up, they stopped responding and changed personality overnight. The leads aren't coming in like they said they would.

Plumbing contractor here and I'm stuck on a 1 year contract. I pay 360/month and get maximum 1 lead a week (maybe 2 if I'm really lucky).

Most leads are tiny, repair leaking sink, plugged toilet, etc and even with that, most home owners are "accepting quotes" from multiple contractors. I have some of the cheapest rates in the City and still only land probably 15% of these jobs.

Our company is lucky if we break even on Homestars work after paying this company their monthly fees.

Worst advertising funds I've spent in over 10 years!

Contractors are forced to get reviews and respond quickly or we are penalized, and now due to a $210 late payment my reputation has been cut by 25% and I have been branded a cheat regardless that the funds are on the credit card and they just haven't processed the payment.

I understand restricting an account that's past due, but resorting to libel to force a payment is not good business. I won't be requesting any further reviews and will be ending my contract.

150+ reviews, 9/10 rating. Winner of Best of HomeStars 5 times and now branded a cheat for a $210 payment.

I'm a senior looking for a trust worthy person to do some work here, and have after reading these reviews realized thank God I've never received interest from home stars. Four times I have reached out to them with four different projects and each time I get this, very similar to today's. The last three jobs were fairly big, and to me this one is hugely important but never have I even received so much of a call this is what I get each time
"" Professional Tree Services has declined your service request.

Reason:
We're sorry, but we are unable to take on your job at this time.

Honestly they're nothing but a scam, do not use them I have heard from others now that they will just rip you off. Very very sad! So who do you trust?

This "star is the minimum i could give"; it should be blank but hey, don't take my word for it ask Google. One piece of advice, Google this company: it actually gets funny once you see that lots of others have the same complaint, and postulated-attributes. The first "red-flag" is their "one sided contract". It's sad because dealing with this company will end in conflict. We are taking them to court as well.

HomeStars can't, and will not match up to their promises nor can do what they say, but they still move forward to collect from you. This is a company that smiles but does not have any interests in you but your money. Once you have observed all notes including external reviews you will see that HomeStars is not skillful enough in resolving any issues but that the similarities in complaints are cultured most identically.

Note: this is when being treated equally is a bad thing.
Feel free to reach out to me regarding your issues with Homestars.

If you need to contact Homestars once you have fallen into their trap, unresolved, and are ignored which is a guarantee; you must call from a different phone number press 3 to reach them as a new company seeking to join them then you will get someone; other then that you will be disregarded.

All of my interactions with HomeStars have been negative, starting years ago when I opened my business and was constantly berated with phone calls and emails to sign up for their premium services despite my being adamant and vocal about not being interested. I am so thankful that I never did it as a quick online search will lead you to many business owners who decided to sign up for their paid versions and regret it after being out thousands of dollars and ignored when they request cancellation of the service and removal of their business. I have run into a similar hurdle now as it seems to be 'impossible' to remove your page once it's up. It doesn't seem to matter to them that a business owner is requesting for them to stop advertising their services on the HomeStars website. Spoke with a CSR by the name of Rob who was very ignorant, invasive and told me to hire a lawyer if I wanted my page removed. Will be escalating this matter further.

I'm with them for four months now $214 a monthly payment when the beginning they promised me at least seven business in one week.
I am more than a four month with them didn't get a single call from Customer I wasted $850.
Trying to get off from the stupid company but nobody picking the call nobody replay my email no one to play my voicemail nothing.
I'm thinking to take them to a small claim court.
Who will it get cheated by this company please report them.
Then only this company will stop doing this nonsense to other people.