HomeStarsReviews 72

I've been a HomeStars member for over 15 years … theve been bought out by a earopean company… now it's a total scam … clients can't look up potential contractors like before. Now it's open season …. I have gotten potential leads that I've received within 5 mins of looking at them and already there's like 15 to 25 contractors interested and 6 to 10 shortlisted … total waste of my money … HomeStars you should be ashamed

I had to sue James darr the owner for 5 years and he still hasent paid.
Don't Let Him EverTouch Your ROOF
Hes a con artist.dragged out in the courts for years

I was a professional with 100 positive reviews.
I have asked support FOUR times to stop sending me leads.
To which I got - "Unsubscribe" which I have done, and then I tried to block the emails to no avail. Then I listed them as phishing and they still get through!?!?!?
I kept my word, I told them if they didn't stop I was going to do a review discouraging Professionals or clients to use this service.
To all, they changed their business model wherein instead of charging monthly they charge less and for every lead.
I used to like them when "we" all had an account manager that we could talk to. Now nothing, I can't get a hold of anyone.
Good luck to all.

I just received a call from a representative of Homstar and this caller have no customer service training whatsoever. He was so rude all because after our conversation he realized I wasn't ready or may have no intentions of becoming a customer of theirs. I found this irritating since I didn't call him he called me and be having an attitude because I said I am not ready to sign up as yet is quite rude! His tone and the way he cut off the call made me realize it might not be a good idea to become a customer of theirs after all. First of all I never call HomeStar nor did I sign up with them until they first reached out to me. The money they charge for membership is not something I can take on and I explained that so if I'm going to get an attitude from you people because of that then please don't call me. If I decide that I can take on your services I will call but other than that stay the hell away from me! I don't want anyone from there calling me with nasty energy. You the caller know yourself and I won't express the flare of my anger only because I know how to control myself. Only people with good customer service should work with people otherwise go work in the yam fields!

This guy call to sell me his product, I listen his proposal and I said NO.
After that, he starts saying weird things, probably he wasn't satisfy with my answer.

Anyways, First thing is respect, he call me multiple times and I always listen his ideas, when i said no his behavior changed.

Not cool at all.

They are real freaks! They are scammers! They tell you to pay everything once, it's a rosy world. And then, when you tell them to cancel the agreement after a month, they send you a bill for $1,500 after 2 months. And that you are obliged to pay it!

This site forces "valid" reviews to reveal your real name and use a real invoice. This is their way of promoting legitimacy, but because this information is revealed to the companies that you are reviewing, you are subject to legal and punitive action for negative reviews! I was personally threatened by both a company owner AND their lawyer that I would be brought to court if I didn't remove my review (which was very fair and did not name anyone personally).

Homestars response: NOTHING.

Useless site, take your reviews to Google or here.

HomeStars is the biggest scam around! Spent $9000 for one year and did not even receive one lead per week. Sold one little job in the whole year from them. Would not let me cancel early with a huge penalty and they wouldn't refund any money. They kept saying they increased my service area and categories - never say any evidence thereof. Would NOT recommend! Extremely dissatisfied! Biggest waste of money ever!

Don't sign up with these guys. This is the worst company to deal with. Up to the point of the sign up, they were super friendly and responsive. After I signed up, they stopped responding and changed personality overnight. The leads aren't coming in like they said they would.

I wish you could put a negative beside the star! This company does not even deserve a one star. They put the payment through literally 30 seconds after hanging up the phone - before "onboarding" or being "verified". Onboarding was scheduled and the rep didn't show up TWICE on the arranged virtual meeting - no apology. Two weeks into the first month - still no onboarding or verification. During our initial call with the account manager he explained if you aren't "verified" they will refund our money because that is a big selling feature to potential clients. Our verification was denied due to past DUI back in the 90s. They wanted a police check - we explained it would still show up - why incur the extra expense!? We did it anyways just to confirm and get our money back. We sent emails to them that didn't get answered until WE followed up a week later (but again they sure put the payment through fast). Now they are claiming the police check via a 3rd party is not sufficient! Every turn with these people is another excuse as to why they wont refund our money. We are a small business who thought this company was reputable - WRONG! Extremely poor customer service - didn't follow through on their committee to onboard, didn't verify, didn't respond in a timely professional manner - took our money and ran! Which is what we are advising you to do RUN! Read the other reviews. Save your money and frustration dealing with such a scam of a company! I will do whatever it takes to save another person from falling victim to this scam of a company!

I paid1350$ for 7 leads in 3 months and now they want 1120$ to cancel! Stay away! This is a scam. Absolutely useless!

This "star is the minimum i could give"; it should be blank but hey, don't take my word for it ask Google. One piece of advice, Google this company: it actually gets funny once you see that lots of others have the same complaint, and postulated-attributes. The first "red-flag" is their "one sided contract". It's sad because dealing with this company will end in conflict. We are taking them to court as well.

HomeStars can't, and will not match up to their promises nor can do what they say, but they still move forward to collect from you. This is a company that smiles but does not have any interests in you but your money. Once you have observed all notes including external reviews you will see that HomeStars is not skillful enough in resolving any issues but that the similarities in complaints are cultured most identically.

Note: this is when being treated equally is a bad thing.
Feel free to reach out to me regarding your issues with Homestars.

If you need to contact Homestars once you have fallen into their trap, unresolved, and are ignored which is a guarantee; you must call from a different phone number press 3 to reach them as a new company seeking to join them then you will get someone; other then that you will be disregarded.

Don't walk away from the idea of signing up, run.

Before someone convinces you otherwise, I got enough 10/10 reviews, even got offered best of the year award for the reviews, and updated my sector to the most in demand every season. I did everything they suggested by the book and still failed.
For the 425 CAD monthly fee I was paying I got barely any leads.

They send the lead to a dozen contractors while the sales guy convinces you it's only 3 contractors max.

For the money you pay, they do zero work to provide value. 425 a month spent on a marketing agency will get you far more leads and they will actually help you with advertising and not leave the whole process on you.

You pay a high price tag to list on their pages while they have less traffic than kijiji, ripoff.

Run away and save your money.

Just to let you know some specific info of construction business. Most of the 2023 my company was on sub-contracts. That means my company is not getting any reviews. And HS does not have any service for subcontractors, so you have no right to sign us up for your services. As an owner of the new business in Ottawa I am extremely disappointed and my disappointment costs me almost 500$ a month. I am wondering how many hard working people in Canada can't reach you out to cancel your services which really do not exist for subcontractors?

My company is Elite Exteriors and Eavestrough I work in 10 regions in and around the GTA and Niagara fort Erie region!

The harassed me to sign up for months because they got my add of Kijiji

I do
Eavestrough
Soffit/ Facia
Sidding
Capping windows and doors

For 3 months I received only two leads one of witch was from Edmonton. I live in Ontario
The other for a serivice we don't do!

The promised me at least 70 leads in three months

I received basically zero!

Now they're demanding my buissness continues to pay them another $4000 even thought I told them I wouldn't give them another dime! For another 10 months!

Also had 6 of my customers I got of Kijiji to complete a review I had 6 10/10 ratings I was also the only contractor doing my trade in their region I was put in! I still never got a single 1 customer for 3 months that wanted eavestrough soffit or facia capping to be completed on their home!

They lied to me mr Davis Hoang and Janet and another women kept giving me different people to deal with.

They never answer the phone and they only contact you if you miss a payment!

This company is a scam and they are LiARs and the try to steal from small businesses and take advantage of family's and mom and pop buissness

I got 10 leads of Kijiji in a week that I ever got from HOMESTARS!

They stole more than $1,000 from my card

Don't contact this company, they won't give you any leads!

Complained to this company several times about DCD Landscaping. They couldn't care less about the dismal performance of the contractors they list on their website. They do not appear to do full due diligence checks and balances on the contractors they recommend. Reaching out to Homestars to adjudicate disputes with contractors, is hopeless. Homestars only interest seems to be to collect monthly fees from their contractor base.

I used to work at HomeStars. Set up over 400 businesses. I'd say it works for about 50% of contractors. My guys that got reviews, were professionals, and did good work, made a killing, 10x more than what they were paying us. The guys that got 1, 2, 3 reviews, expected to gifted a 100k basement reno the day they signed up, those guys, just don't get how business works. Same guys, were late to quotes, responded to leads days later, those guys sucked. You're seeing a lot of those people in these comments. Running here leaving a bad review because, really, they're not good contractors. Biggest mistake a contractor can make is also getting started on the cheapest price - it would be like if a homeowner said "do this basement renovation for 25k" - but you knew it was a 75k job - if you want leads, you have to pay. All these comments saying " Oh I paid $250, $400, got nothing, it's a scam" what do you expect? My guys who paid $800-$1000+ a month, got tons of leads, closed a ton of work, never cancelled.

I'm a homeowner now, use HomeStars often to find a reputable contractor. My advise from someone who actually knows how this works, don't listen to the people below: Cheap, and bad at what they do.