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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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It took longer than usual or anticipated to process the claim for authorization to complete the issue at hand
Never had any follow-up to the request I filed. So I am left wondering what happened.
The set up was easy whether using the app or keypad to add each device.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Home safe did not pay the claim. And I had to call to find out it wasn't going to pay the claim. I cancelled the whole thing.
We apologize if you feel this way and we are sorry to see you go as a customer. We at HomeSafe have little to no control over the claims process and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
At no time, during the claim did Armis reach out to the homeowner via email or phone. The homeowner had to constantly call and wait for instructions or information. A review of all correspondence should be available in your records.
Claim was made on or before August 24.
An estimate was sent on August 26. A/C company inspected the unit and diagnosed that it needed a new blower motor and control board. Upon further inspection they recommended replacement due to the need for multiple parts; that the drain pan was leaking into the overflow pan. To replace just the air handler and not compressor would not be compatible or legal due to the change in gases. This was confirmed by two different certified a/c technicians.
After numerous calls to customer service (which requested additional information and delay) and failure of Armis to respond with a resolution the homeowner was forced to make a decision and took the recommendation of A/C company to proceed with a new unit. Temperatures in the home were in excess of 95 degrees forcing the homeowners to leave their home for 6 days until the new unit could be installed. During that time there was still no decision from Armis.
The standing offer of $650 was made almost 4 weeks after filing the claim! A timeframe that is incomprehensibly negligent to the homeowners and is not in compliance with your warranty.
The plan provides for replacement of the air conditioner at $3,000.00.
A letter was sent a week ago 9/25/23 and still no response.
It's taking a long time to decide if they're going to cover it or not, I called and made sure it was OK before I had anything done. Would like an answer soon.
We're sorry to hear this. For further assistance please contact our Customer Service Department at 1-800-332-4177 for a resolve to your issue.
Wouldn't cover my leaking dishwasher or my pool pump, after I bought extra pool coverage. I wasted $135/mo for 1.5 years! Don't buy from them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and we are always here to help. Please give us a call if you need anything else!