HomeSafeReviews 648

HomeSafe helped me with my A/C Problems after a long drown out affair. My garbage disposal recently went out and I called HomeSafe to make a claim because that was an item on the list that was approved to be replaced. While talking to the customer service rep, I was told that I would have to have a certified licensed technician to give me an estimate on cost of repair or replacement. The problem with this issue is that I had already replaced the garbage disposal switch thinking that was the problem but it wasn't. I hit the reset button on the bottom of the disposal and that still wasn't the problem so the only thing left was that the disposal was broken. I was willing to do the replacement myself and send them a copy of the receipt for reimbursement but that wasn't good enough for them. What they were telling me in so many words is that I would have to hire a technician first then he would send them a report detailing the problem. The cost of hiring a licensed technician far out ways the cost of doing it myself so I told them to forget about the claim and CANCEL my policy because it was a joke. If I had to hire someone everytime something broke then I would be broke. Do yourself a favor and read the fineprint closely before choosing a company like this.

I live in a small ton and could find NO contractor willing to repair my refrigerator or my garage door opener using a 3rd party warranty service. Since you insist on paying the contractor, even if you approved the repair and I paid for it up front, I could not get reimbursed. So basically I am screwed.

Microwave went on the blink. Took about 3 Weeks to get it back, and it's fine. The day was in the decision of whether to replace or repair it. It was repaired, and in now in great working order. Thanks!

Person that made appointment made 2. That caused a delay.In complete job now. Waiting on parts.

Our dryer was making a screeching noise and called Home safe, they had a repair man out in two days to repair the problem

Called regarding the gas stove not being working. The igniters wouldn't work. The vendor that was sent wanted way too much money for the repair. I decided it was cheaper to buy a new stove instead of repairing it.

Very nice representative the representative knew their position and gave me good understanding to my problem.

Still have not heard from the company that is supposed to refund my payment that I had to pay in full up front because they did not except the plan. Their people is the one that sent them out here. If I do not here something soon, I will be canceling this plan.

Personable service from K&S Plumbing. Will call K&S again for plumbing issues. THank you.

They just updated my payment method that's all xxxx

This is the first time I've called Home Safe with a claim it was so easy so they were very helpful to run me through the process of how to get my plumber paid

I tried back again this afternoon after being told in the morning that the system was being transferred/updated however they still weren't done. The customer service representatives I spoke to were very helpful in trying to resolve the problem and that helpfulness I appreciated greatly.

Terrible deception of coverage. Deception of coverage
Deception of coverage.

My experience with this company is that it's very difficult to get an approval for a claim. You have to jump through hoops to get an approval. Then they lie stating that they never received the required documentation for approval and that they contacted the company to do the repairs. All they kept saying is claim denied. So, as of now, I cancelled the contract. To me, it's a major scam.

When called to report my AC Unit was broken and needed service but the service tech already came and did the repairs, they were very accommodating. I sent in the itemized receipt and received payment within a week. I've never had a warranty company this easy. Fast friendly service. I will never be without it.