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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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I had an emergency situation and it took them 5 days to reimburse me. They would not pay the plumber. So in order to fix problem I would have been without water for 5 days so.I paid the plumber so I could have running water to bath. I will be switching back to the Home Warranty I had previously. It was totally unacceptable. This company sucks!
We appreciate your review and your support. Glad to see our customer service was able to help you out so quickly!
My top load LG washer broke they asked me to find an appliance Repairman, I did. He fixed my washer and I sent all the information Homesafe required, they promptly paid me what I had spent on fixing my washer. I am very satisfied with Homesafe, they did what they promised.
Thank you for your review. We are pleased to hear you found our service helpful!
Thank you for the kind words, we are pleased to hear you found our service helpful! Please give us a call if you need anything else!
They drug out a claim for 6 weeks. Every call, needed one more item orinfo.Then they denied using a tactic that wasnt right or fair to the customer. After talking with another Contractor, they said you cannot avoid that.
We are sorry to hear about your recent claims experience. We are always working on providing better services each day to ensure a better customer service experience.
None of the claim goes thru, too much hassle of a proceed, no vendors of their own
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details, help you with any of your Customer Service needs and assist in locating a Service Provider. Please don't hesitate to contact our Customer Service Department.
No issues yet. I have reason to believe that the experience would be positive, just as it has been with Car Shield.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
It took you all a whole week to review my claim to have my stove repaired.
Thank you for your time and review. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for assistance.
Asked to drop septic system coverage. Taken care of, no worries
We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Was able to review services and determine if any were needed
We're happy to hear this! Let us know if you need anything else.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
I am getting billing from the state of CO, which keeps saying to set up a card for the payments. However, I am sending my monthly payment to MO headquarters which tells me to disregard what I get from CO. Can you get the billing process together. Plus I still can not get my billing process for my two accounts sent to 3614 Edward Dr Crete IL.
If you have any questions or concerns, please contact our Customer Service Department for further assistance at 1-800-332-4177.
No problems as of yet. And I have not contacted you as of yet.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
They have alway. Helped me when I needed assistance they will response to yours problem as soon possible thanks.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My stove still is not fixed I spoke to an agent who assured me not to cancel and that he was going to help me but I still have not gotten any help You all have taken a payment out of my account and I want my refund put it back in my account
We're sorry to hear this. We are always working on providing better products and services each day. If you need help finding other Service Providers in your area, please give our Customer Service Department a call at 1-800-332-4177.
Didn't use! No kind of refund after 2 years payment
We do apologize you feel this way. Please contact us with any questions or concerns you may have regarding your coverage.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Did not provide service only excuses and delays
Waited two weeks and no realistic plans or answers
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I had spoke to you guys twice in the repairman spoke to you right in my home confirm that I paid the house call $70 and gave them a diagnosis. And you guys told him how he had to draw it up he sat right there while on the phone got it all done and sent it right then. I call back to find out why a week's come by and I've heard nothing and I'm told that they can't find anything in their computer that we ever had a conversation.
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
I had a garage door company come out, they gave me the estimate. I contacted and sent them the estimate and they fixed the door, I paid the company and Homesafe reimbursed me very quickly. I am completely satisfied with them.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear this. Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We will use your feedback to better our processes.