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HomeSafe has a rating of 4.08 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, and great job. HomeSafe ranks 3rd among Home Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
No positive highlights yet
Friendly and very informative. Customer service representative did an excellent job comparing my current coverage to your added value of coverage.
After, over 3 weeks on a simple dryer repair, I still have a dryer that is broken. Home Safe is not worth investing your peace of mind - it's more like a nightmare. Save your money in a saving account and if and when something breaks, replace it with your saved money the next day with your money. And, if it doesn't break take an overnight stay in a city that has no crime. Lol. Good luck finding one of those.
I had AC unit that needed repair, Home Safe was contacted, immediately some one was here to diagnose the issue. My only waiting period is for the technician to order the part. I can say that this company delivered a fantastic service. The staff we exceptional courteous to me with follow-up emails.
My reimbursement was prompt.
Thank you Homesafe
Excellent, very informative, the representatives were courteous and helpful to navigate me through
the process.
Thank you
Its a Reliable company
Friendly and very informative. Customer service representative did an excellent job comparing my current coverage to your added value of coverage.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
It very good until you only paid half right now I had a lot of things going on customer service was outstanding and very helpful
very good
I had car shied
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
I really don't understand why every company has to break their arms patting themselves on the back with these surveys? Ya, you great job. You woke me up three times. Your constant text messages and emails about drove me crazy. I did the actual work. Me and Puget Sound Heating and Plumbing improved my kitchen faucet.
Thank you for taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
This is the second time I have made a claim with Homesafe. In both cases the service from filing the claim to getting my appliances fixed/replaced was seemless. The part I appreciate so much is how proactive the people at Homesafe have been in communicating with me, letting me know how the claim(s) were proceeding and getting the claims resolved in an expeditious manner. Great company that I highly recommend.
Associated with CarSafe (which I already had) and enjoyed its service as well.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I can trust Home Safe to fix any problem in the future. Team are polite, experience and insured. Had good reviews and BBB.
Did some search and hard to find licensed contractors to do a job that you can trust.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I went online and made changes to where the bill was supposed to come from, but instead I get a call telling me that I am late. How late am I? I ask, 1 day so then I replied well I updated my information online. What good does it do to provide options to update if your just going to call people up and tell them they are 1 day late. It wouldn't have been late at all if your system was set up to recognize changes in the payment.
At the time my previous coverage had lapse so I was looking for a better option. I didn't like the repair options they provided.
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
It was not great but not bad, they had no equipment, once we finally received the equipment.so far so good
We appreciate the time you took to leave a review. Give us a call, we would be more than happy to go over your policy with you and answer any questions you may have.
I have no problems whatsoever with refunding my deposit, and I will be back to join the company in July
Overall great
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
There was a noise coming from my refrigerator. The tech came by to check it. No more noise.
Cheaper than other home warranty companies.
We're happy to hear this. Let us know if you need anything else.
My clam was easy, hassle free, and quick. Just called repair man, made appointment, and called Homesafe. They took care of the rest.
Adorable, good customer service
Thank you for your review. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I had an issue with my garage, called to verified I was covered under my policy. I was, and the CSR I spoke with explained how things worked if I were to move forward with my claim. I was able to correct the problem without having someone to come out, but everything was setup and put in place just in case I needed a technician to come out to my home. Nice, polite people.
I am policy holder with Homesafe.
We're happy to hear this! Let us know if you need anything else.
I'm so glad to have Home serve. They're very helpful and very protective well please.
We appreciate the time you took to leave a review. If you have any questions in regards to HomeSafe, please contact our Customer Service Department at 1-800-332-4177.
From beginning to end of filing a claim to explaining what information was needed from me the associate who worked on my A/C unit to making sure everything was working like brand new, down to paying the guy for his services.
Affordable & reliable
We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
The customer service representative.Explain everything to me down to how much I would pay out-of-pocket, the cost was Reasonable? So far i'm very satisfied.
I chose home safe because the Company I had did not pay For heatvac repair.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
I have been with home safe a while, because I really like car shield, anyway my stove lost power, it was a large puff sound.I went to check the breaker box, nothing. That's when I called. The gentleman was very friendly and called when he was on his way. He was very informative about the problem. I would
use him again.
Because I trust car shield, Thats how I found out about it.
Thank you for your time and review. If you have any questions give us a call!
The Rep was outstanding and very professional. He's an asset to the company.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have not been able to use it to be able to say how I've experienced the issues but who I've talked to on the phone. They both have been very nice the first one who called me this morning on February 13 I didn't know who she was and because it was 5:45 AM I was very rude, so I apologize to her. I don't know who she is. I have no idea how to call her back but I would love to be able to tell her sorry.
They were very polite and nice even the very first one I end up on at 5:45 AM on February 13
Thank you for your time and review. If you have any questions give us a call!
Everything turned out like it was told to us...sometimes some businesses dont do that...you all did...
My husband liked the company and its coverage.
We appreciate your support. If you have any questions don't hesitate to give us a call!
I called to restart my coverage and was dealt with swiftly and professionally. Was very happy with my phone experience. Would recommend this company
It is who I was with before
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
Same answer…too soon to rate the experience.
But having to put in 50 characters is a pain
Wanted to be better prepared for things that happen as the home ages
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Clarese was as kind as can be. When I told her I was calling to cancel HomeSafe Coverage, she sympathized with me not having enough money to cover everything that needs to be paid monthly. She offered to reduce the monthly amount due and push the payment due date out 10 days so I can think about it and make sure that's what I really want to do.
Clarese was as kind as can be. When I told her I was calling to cancel HomeSafe Coverage, she sympathized with me not having enough money to cover everything that needs to be paid monthly. She offered to reduce the monthly amount due and push the payment due date out 10 days so I can think about it and make sure that's what I really want to do.
I already had CarShield when someone called me about HomeSafe.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
After, over 3 weeks on a simple dryer repair, I still have a dryer that is broken. Home Safe is not worth investing your peace of mind - it's more like a nightmare. Save your money in a saving account and if and when something breaks, replace it with your saved money the next day with your money. And, if it doesn't break take an overnight stay in a city that has no crime. Lol. Good luck finding one of those.
Tip for consumers:
After, over 3 weeks on a simple dryer repair, I still have a dryer that is broken. Home Safe is not worth investing your peace of mind - it's more like a nightmare. Save your money in a saving account and if and when something breaks, replace it with your saved money the next day with your money. And, if it doesn't break take an overnight stay in a city that has no crime. lol. Good luck finding one of those.
Products used:
After, over 3 weeks on a simple dryer repair, I still have a dryer that is broken. Home Safe is not worth investing your peace of mind - it's more like a nightmare. Save your money in a saving account and if and when something breaks, replace it with your saved money the next day with your money. And, if it doesn't break take an overnight stay in a city that has no crime. lol. Good luck finding one of those.
We do apologize you feel this way. We at HomeSafe have little to no control over the claim process or the administrators' decision. We'd like to look over your account. What is your policy number?
The person I spoke to was very nice. She new what she was talking about. She was very friendly.
The price was right.
Thank you for your time and review. If you have any questions give us a call!
Gain trust and grow your business with customer reviews.
At HomeSafe, you’ll find a variety of customizable home service contracts. That includes both whole-home coverage as well as customizable options to help you protect essential parts of your home while staying in-budget.
We also provide members with access to pre-licensed professionals to cut down on how long it takes to find the right help for your home. We’re here to provide you with the peace of mind you deserve while helping you keep your home in working order.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.