I went online and made changes to where the bill was supposed to come from, but instead I get a call telling me that I am late. How late am I? I ask, 1 day so then I replied well I updated my information online. What good does it do to provide options to update if your just going to call people up and tell them they are 1 day late. It wouldn't have been late at all if your system was set up to recognize changes in the payment.
Thank you for taking the time to bring this matter to our attention. We always are looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.