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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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Had to have heat pump replaced as it was not repairable. Not a cent covered!
My claim for my unrepairable refrigerator was denied. The repairman said that it would cost as much or more to repair it as to replace it.
He did not send pictures of it, but I was not notified that pictures were wanted until after the refrigerator had been removed from my home.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
We will be using the service pretty soon to get the furnace checked for winter.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
See above for my comments. I am still over a mo
Nth without repair being done
We are sorry to hear there may have been confusion about your claim. After further review, we do recommend you contact our Customer Service Department at 1-800-332-4177 to discuss what is needed to resolve the issue and we can answer any questions you have.
Customer service recommended a company to come do the repair work, well 4 people came to my house and did not do anything just look around and tell me how new and nice all my Appliances look and charged me $215.00 and I am still waiting for my money back from homesafe. And I am also waiting for money back for a $315.00 that I paid for repair on my refrigerator so I am still waiting for $465.00 from homesafe.
Thank you for your time and review. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for assistance at 1-800-332-4177.
Haven't used it yet Will fill out a survey after this is used for the first time. Probably will make an appointment in the near future as the handle for my refrigerator freezer fell off.
Thank you for the review and when you encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
The process has too many steps. It takes too long to get the needed services. Also it would help to have one person assigned to each claim, but i have spoken to about 10 different people so far.
Thank you for your time and review. We at HomeSafe have little to no control over the claims process and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Air conditioner went waited all summer but received no satisfaction from home safe had to make repairs with my on money still waiting for a check for partial payment been waiting for three months the keep saying that the check is in the Mai but it never showed up they were ask to provide a tracking number for a check that we're supposed to have shipped twice the could not provide any evidence of item ever being put in the mail we're two 70 year old people with no air practically all summer
We are sorry to hear about your recent claims experience. We are always working on providing better services each day to ensure a better customer service experience. If you have any questions or concerns, please contact our Customer Service Department for further assistance.
He came out to the house in a timely manner and fixed the problem quickly and professionally.
We appreciate your time and we are glad you took the opportunity to protect your home. If you have any questions give us a call!
The experience was very satisfying and fast. I really felt like I was treated like a valued person and that the agent was all they could make my experience flawless.
We appreciate your review and your support. Glad to see our customer service was able to help you out so quickly!
I have been with HomeSafe since February (2023), and have had a very positive experience thus far. All the representatives have been very helpful, and the two claims have been processed in a very timely fashion and paid fully.
Thank you for your review. We are pleased to hear you found our service helpful!
The customer service reps are all courteous, and they actually talk on the phone to you, to help you with any issues one may have with breakdowns of air conditioning, heating, refrigerators, plumbing, water heaters or wells. I've mentioned just a few of the repairs I've been helped with since purchasing the warranty through Home Safe. Great people and very understanding.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us! If you have any other questions, don't hesitate to contact us.
I have not had any experience with HomeSafe! If someone else is using my account, please let me know!
If you have any questions or concerns, please contact our Customer Service Department for further assistance at 1-800-332-4177. We would be happy to clarify your account information with you.
Paid money to get service report from local repairman and than I did not get paid for replacement as per the report and you guys insist me to spend money to get another report.
Finally I loose my fee for repair quotation
We are sorry to hear about your recent claims experience. After further review, it seems the Service Provider was not able to provide the required information to proceed with the claim. If you need assistance in locating another Service Provider or have any questions, please contact our Customer Service Department at 1-800-332-4177.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I've been a customer for years and I put in one claim and you denied it.
There's no possible way to have photos of a leak on a broken water heater the day after the water has leaked out prior to the repair company comes out to replace it.
No one replaces a hot water heater for the hell of it.
We apologize if you feel this way. We have reviewed your claim. In order to proceed, we do need the required information the Claims Department is requesting. Please contact our Customer Service Department for further assistance at 1-800-332-4177.
My claim for a damaged heat exchange unit was denied even though the damage occurred internally.
We apologize if you feel this way. We at HomeSafe have little to no control over the claims process, and the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I had to do most of the work, and most of the companies don't honor any of the home warranty companies!
We appreciate that you took the time to leave a review! We are always working on providing better services each day and we encourage our customers to contact our Customer Service Department to assist with any of your needs.
After my older garage door lower panels fell off track, I soon learned that my coverage would pay ZERO dollars in its repair and I ended up paying $1600 to have a whole new door installed. WHY do I have this coverage if it doesn't HELP?
We apologize if you feel this way. Our Customer Service Department is always willing to explain the coverage details and address any of your concerns. For further assistance please contact our Customer Service Department at 1-800-332-4177.
The associate was very courteous and responsive to my questions and concerns.
Thank you for your review. We are delighted to hear that you enjoyed your recent Customer Service experience with us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear this. We are always willing to explain the claim process and address any issues. Please don't hesitate to contact our Customer Service Department for assistance.