HomeSafeReviews 648

I don't have any idea of who to call for service of anything that I need to get done. I told your agent that I would use a company that your company has experience with and I was told that "oh we don't have any like that we just check google for companies in your area and then you call them, describe the problem and your requirements".
At nearly 90 years old I no longer have physical ability to perform the kinds of things required in home maintenance.

I live with and care for a disabled adult who is continent so doing laundry is a daily chore. When my washing machine broke down, it was a big problem. This was the first time that was calling Homesafe. I spoke to someone with no wait. I should have wrote down their name because they were professional and pleasant to speak to. They gave ne a claim number and the number to a local repair place. I called, scheduled an appointment and within 3 days my washer was fixed and the claim was approved. Thank you Homesafe and Armis..

I just got with Home safe, no good or bad experience at this time.

She was very good and went above and be one her duty

Didn't have to use but satisfied that if I needed them they were available

I had talk to one agents and she told me that they will take care my claim and the other agents told me my problems wasn't in the contract.

It was long time coming to get parts and assignment

Very professional experience, helpfully, understanding.

I called to cancel subscription to home safe but after talking with Jason I found a better plan that better fit my needs.

Called and started a new claim. They sent names of repairman 1 in Atlanta Georgia. I live in Missouri. After 4 people got one. Made arrangements to come out that Saturday. He text and wanted pic of model number on washer. So he put it off for another week to order parts for washer he never saw yet. Got parts all wrong. Needs tranny replaced. He said to replace machine on phone to you people. So before he left he put old washer next to garage. Then came the heavy rain, then 3 nights of hard freeze, froze it up don't know about parts on machine froze and broke more. They gave us a e- mail address but couldn't send info to you people. So we snail mailed it. You said it never received it. So we faxed it all to you Monday at 11:55 am. Still 4 days no response. They say 24 to 48 hrs you will know what's going on? Still waiting! Looking at 80 hrs since you received paper work. Like supposed to do now it's your turn! Do the right thing! You go 20 days with no washer, but you wife wouldn't like it! Or mad at you... Call if you want or dare!

Just called to check my account. The person I spoke with was extremely helpful, and answered all my questions in about 1 minute. Great help, and great to talk to.

I have been waiting on a check for an approved payment since 28 Sep. I have called three times.

Our furnace wasn't working and I called HomeSafe. They gave couple of numbers for HVAC companies, however after calling about 6 HVAC companies none of them deal with ANY home warranties. I called back HomeSafe and told them. They said I could choose any company and then submit the evaluation and invoice to HomeSafe. After I did that, we received a check for the full amount of the repair, minus the $65 deductible within several days.

Customer service helped me change my payment method.

No experience and expensive expensive done done done done

It was hard getting through to a rep by phone, always put on hold and transferred…. Frustrating
Vendors weren't very pleased but eventually paid

He solved my issue quickly and courteously, and with professionally.

I eventually had to file two claims to get a toilet fixed/replaced. The initial problem is that the toilet was running water in the commode. The plumber replaced the flapper thinking that was the issue. At that point, the water was no longer running. I paid for the repair and thought all was good. However, the very next day the water was running in the commode again. The plumber came out again and basically said the toilet was old, which is was, and that I would keep having issues if we kept replacing one issue at a time. The best option was to replace the toilet. I called back to file another claim to get the toilet replaced. I called back on several occasions. Every time I called I was told the analyst had not looked at the claim or they needed a complete invoice of the work that would be required and the cost. I submitted the invoice breakdown twice via email. This went on for almost two weeks. I just decided to paid for the toilet myself and cancel the second claim. BTW, I had to call a couple of times just to get reimbursed for my portion of the first claim.

Unprofessional, j informative, different agents, different answers, got the impression Home Safe was unwilling to pay the claim and I was never reimbursed