Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 1207th among Real Estate sites.
Bruce was great on the phone. My criticism would be if you are going to have an option for emailing customer service they should have a faster response time.
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Quick easy response to my issue resolved with 1 call.
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What a wonderful experience! The customer service is awesome. Ebony was friendly, interested, informative and overall wonderful to work with. I look forward to a long business relationship with homes.com, mostly because of Ebony!
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Cate was a great partner who was able to get us to the end result. The process of providing Cate access to my emails is arduous at best. However, with her patience and instructions we made it. I truly appreciate her help. We are in the activation stage at this point. Thanks
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Sam was very helpful and willing to answer all questions.
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I appreciate Sarah taking time out to review and follow up with me.
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Robert was very patient and provided what was needed. I'm still not sold on the product I have purchased from Home.com.
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Jamie is awesome! She is very helpful & considerate to my needs.
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Customer service thus far has been fabulous. Can not rate product yet
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Great customer service. Very knowledgeable and friendly. My questions were answered and I received guidance to help with future changes to the website.
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The sales person I spoke to was really good. I felt like he was very direct but friendly. My phone time is valuable and he did not waste time.
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I notified that the listing showing on my dashboard was incorrect. Just advised Raven that my cell number on the three ads she sent is incorrect.? Not a very good start ehThe email showing below is my correct email.
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Kevin was extremely helpful and is handling a challenge with Facebook very well. We appreciate his tenacity and have all the confidence he will get the name changed with Facebook.
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Mark did a good job describing the product and answering my questions.
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Jeff was great, He was very helpful throughout the process
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I have only received two leads in the duration of time I have been signed up thus far. I pay $200.00 a month
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Kevin was excellent in answering my questions.
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Answer: Like any lead generation campaign, you will get the leads as described in the contracts they provide, but a lead does not mean a sale. It is up to the you to close the sale on leads that come in.
Answer: Good afternoon, Kay. Homes.com receives foreclosure listings from a third-party partner. Is your concern that your home should not be listed under that category? If so, please reach out to our Customer Service team to assist you with the removal process (866-774-2947).
Answer: We apologize for your frustrations, Marco. If you could please call the Homes.com Customer Service department at 866-774-2947 to speak with one of our friendly account managers, he/she would be able to assist you with your concerns.
Homes.com offers today’s demanding homebuyers, renters, and those somewhere in between a simply smarter home search with a more personalized and conversational way to find their next home. Since its launch over 25 years ago, Homes.com offers real estate professionals brand and property advertising, search engine marketing, and instant response lead generation to help them succeed online.