Candy Carson is an awesome Sales Executive. She was very patient and extremely professional, especially after I asked question after question. I admire her for tenacity and honesty during our conversation. It is extremely rare these days to find customer service that speaks the word: patience!
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Toni was a delight. She was very eager to please and resolve any issue. My only advice to her is: Take a breath. Talk less. Listen more to what the caller is saying. Then respond appropriately. At times, I found it a bit of an effort to get in a word or two. But make no mistake, Toni is exceptional and her personality is perfectly suited for what she does. I can tell she connects well with people.
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My representative (Herb) was awesome... I think it actually took a couple weeks to finally sign up. But he was patient, explained the entire service thoroughly and answered every question I had. We found the best plan for me and now I am a happy homes.com client. Thanks Herb for all your help and patience.
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Eugene did an excellent job with his guidance and expertise, for matching me with the right programs that are available to me through Homes.com. He not only verbally guided me through the steps and procedures to inform me of what I needed to do, to become a more successful Real Estate Agent with capturing leads through advertisements, but he also went the extra mile to guide me through a visual/hands-on ZOOM presentation using my computer, so that I could actually see it myself. Eugene opened my mind to options that had not been introduced to me, or crossed my mind, as far as generating leads. I am so excited to implement the new programs and suggestions, that Eugene very patiently and professionally recommended for me!
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Annie Miller was very informative she was able to get all my questions answered immediately and willing to go the extra mile. Also humorous. I could take sales calls from her all day. Very pleasant person.
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Arrogant and disrespectful.
Homes.com is the only online real estate company that is so arrogant and disrespectful as to willfully ignore direct requests from property owners to remove personal information from their website.
Do NOT believe a word they are saying. The only leads you might get a scams. Any promise that they have drastically changed because Costar bought them are untrue.
I've had my Homes.com account since Jan. Looks good on first blush. Search tools seem good and quality seems good. The site looks amazing, but don't count on it to generate real leads. For search, it does use IDX. My clients said the search tool was good. The single page website is good. Been receiving leads for months. 100% of these leads only want to communicate from What'sApp or Instagram. When I say those are unsecured, they no longer talk to me. I don't plan to renew my site. Disappointed I got zero ROI. Hence the 3 stars. Lead capture rate was not good.
They are not going to advertise your listings, they will lie to you and steal money from you and never do anything at all they claim you are paying for. You will pay for nothing and never be able to cancel because they lie over and over and confirm you cancelled then keep billing you and pretend you didn't. They are so dishonest and nothing but a scam. Their positive rviews are paid for and fake.
I can't log into Homes.com. First the link had expired and now when I try to reset my password it says my address, etc. don't match what's on file. Not sure how to change it or what address/info you have but it's frustrating.
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I am on track to cancel my contract when it expires in July. I have had no inquiries from this investment, and therefore it does not make sense to continue. The agent I spoke with yesterday added another zip code for free, but I doubt that will help.
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Terrible leads if any at all. They sell a big game and do not deliver on anything. I have used other lead services, and I went back after giving them a try. No leads or bottom of the barrel type leads. Would never recommend to anyone ever again. Sales people sell you a line of BS. Awful! Caveat Emptor!
Maureen did a very good job explaining the Homes program. Her voice carries the sense of being personally involved which is rare in the internet real estate sales business. Her concern and manner convinces me that I have a new friend.
Very happy with the customer service and the results were more than expected. I was upset that we were NOT notified prior to our website expiring. I know you tried to contact us via an expired email account, but we do have phone numbers too.
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I had the same experience as everyone else. This company only wants to take your money without providing a service. Bad leads if, they are even in the area you requested. If you want to cancel, they try to tell you only after six months. That is not stated in the contract. My bank reviewed the contract and refunded the money. They then have a collection company start calling you. I spoke with an attorney and sent them a letter. Telling them I disputed the charges and revoke any permission to call my cell. My attorney and I believe this has to be a possible class action case or consumer protection issue. Too many complaints and contract enforcement have issues. There is a FB group just started about them. Let's sign up and work together. They must be stopped.
FB Homes.com Scam?
https://www.facebook.com/groups/**************
Thank you for your review, Walter. We're sorry to hear your experience was less than satisfactory. Our Director of Customer Care, Krystal, will be reaching out to you shortly to address your concerns. If there's anything more we can do to assist you, please don't hesitate to let us know.
I signed up for the lead concierge service in February. My colleagues in the office told me I should stay away, but I had a lot of sales to start the year so I had extra money to invest.
Worse choice of my real estate career. Got 2 leads in my 6 month term and 1 was actually a spam calling.
Also, the Tallahassee manager Mat Neff took it upon himself to add my daughter on Facebook. Very creepy and overall just a waste of time and money. I'm lucky my term is over. I suggest you save your money and invest elsewhere.
Good afternoon Jessica. Because we pride ourselves in maintaining the highest integrity when it comes to our employees, we took this complaint seriously and investigated it fully. We have found it to be completely without merit. While we are not perfect, we are not guilty of what is being alleged, and it's very disappointing that someone would make these baseless claims. We are coordinating with SiteJabber to address this matter further.
Eugene Little was very energetic and professional. He took the time to explain the program and give me examples of the products you offer. He answered all of my questions. I am having difficulty with the dashboard and cannot access it. The representative could not get my password to take even though it was reset several times. She has scheduled an appointment with product review for the same day so I am hoping this will quickly be resolved.
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Customer service was great setting up a 3 month trial. I haven't seen results of the service yet. I actually have an account with Realtor.com as well. They are being compared to see which one I'll be keeping. Other agents in my office are doing the same thing to see if we are all getting the same leads or if they are different. Also getting leads from our broker for realtor and homes so we should know soon if this is a win for all.
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The response stated cancellations dependent upon terms of service. That says to me that my request has been denied. I hope that I am misunderstanding. With the current issues, food and medicine are most important at this time.
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I called to request that a zip code be changed, because that is what my sales account mgr told me to do. Cust. Service said they could check with supervisor and call back next day. Never heard another word. So my issue has never been resolved. My office is moving from ******* to *******, so I would like to rearrange my services accordingly.
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Overview
Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 1208th among Real Estate sites.
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- Norfolk, Virginia, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Steve. We're sorry to hear your experience has been unsatisfactory thus far. We don't have enough information on this review to reach out to you, but we'd like to connect and offer our assistance. Please contact our Account Management Supervisor, Kyle Beasley, at your earliest convenience. He can be reached via phone at (850) 583-8151, or via email at kyle.beasley@homes.com. He is at the ready to assist you, so please let us know if you have any issues reaching him or if you have any additional concerns you'd like us to address.