Terrible leads if any at all. They sell a big game and do not deliver on anything. I have used other lead services, and I went back after giving them a try. No leads or bottom of the barrel type leads. Would never recommend to anyone ever again. Sales people sell you a line of BS. Awful! Caveat Emptor!
Maureen did a very good job explaining the Homes program. Her voice carries the sense of being personally involved which is rare in the internet real estate sales business. Her concern and manner convinces me that I have a new friend.
Very happy with the customer service and the results were more than expected. I was upset that we were NOT notified prior to our website expiring. I know you tried to contact us via an expired email account, but we do have phone numbers too.
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I had the same experience as everyone else. This company only wants to take your money without providing a service. Bad leads if, they are even in the area you requested. If you want to cancel, they try to tell you only after six months. That is not stated in the contract. My bank reviewed the contract and refunded the money. They then have a collection company start calling you. I spoke with an attorney and sent them a letter. Telling them I disputed the charges and revoke any permission to call my cell. My attorney and I believe this has to be a possible class action case or consumer protection issue. Too many complaints and contract enforcement have issues. There is a FB group just started about them. Let's sign up and work together. They must be stopped.
FB Homes.com Scam?
https://www.facebook.com/groups/**************
Thank you for your review, Walter. We're sorry to hear your experience was less than satisfactory. Our Director of Customer Care, Krystal, will be reaching out to you shortly to address your concerns. If there's anything more we can do to assist you, please don't hesitate to let us know.
I signed up for the lead concierge service in February. My colleagues in the office told me I should stay away, but I had a lot of sales to start the year so I had extra money to invest.
Worse choice of my real estate career. Got 2 leads in my 6 month term and 1 was actually a spam calling.
Also, the Tallahassee manager Mat Neff took it upon himself to add my daughter on Facebook. Very creepy and overall just a waste of time and money. I'm lucky my term is over. I suggest you save your money and invest elsewhere.
Good afternoon Jessica. Because we pride ourselves in maintaining the highest integrity when it comes to our employees, we took this complaint seriously and investigated it fully. We have found it to be completely without merit. While we are not perfect, we are not guilty of what is being alleged, and it's very disappointing that someone would make these baseless claims. We are coordinating with SiteJabber to address this matter further.
Eugene Little was very energetic and professional. He took the time to explain the program and give me examples of the products you offer. He answered all of my questions. I am having difficulty with the dashboard and cannot access it. The representative could not get my password to take even though it was reset several times. She has scheduled an appointment with product review for the same day so I am hoping this will quickly be resolved.
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Customer service was great setting up a 3 month trial. I haven't seen results of the service yet. I actually have an account with Realtor.com as well. They are being compared to see which one I'll be keeping. Other agents in my office are doing the same thing to see if we are all getting the same leads or if they are different. Also getting leads from our broker for realtor and homes so we should know soon if this is a win for all.
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The response stated cancellations dependent upon terms of service. That says to me that my request has been denied. I hope that I am misunderstanding. With the current issues, food and medicine are most important at this time.
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I called to request that a zip code be changed, because that is what my sales account mgr told me to do. Cust. Service said they could check with supervisor and call back next day. Never heard another word. So my issue has never been resolved. My office is moving from ******* to *******, so I would like to rearrange my services accordingly.
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Marcus was very nice. However I have been waiting almost 2 hours to speak to someone about closing my account. The live chat have me second in line for quite some time. I often receive texts and calls wanting me to buy additional zip codes but suddenly no one is available to close my account. Very disappointed
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Overview
Homes.com has a rating of 2.8 stars from 1,746 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 1208th among Real Estate sites.
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- Norfolk, Virginia, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Steve. We're sorry to hear your experience has been unsatisfactory thus far. We don't have enough information on this review to reach out to you, but we'd like to connect and offer our assistance. Please contact our Account Management Supervisor, Kyle Beasley, at your earliest convenience. He can be reached via phone at (850) 583-8151, or via email at kyle.beasley@homes.com. He is at the ready to assist you, so please let us know if you have any issues reaching him or if you have any additional concerns you'd like us to address.